Ratings based on 967 verified reviews

3.9 out of 5
84% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 20 Mar 2020
4 out of 5
by a verified traveller

Posted 18 Mar 2020
It's my 3rd or 4th times back to this hotel when i visit Melaka. We have booked 2 connecting rooms this time with my 2 kids.
4 out of 5
by a verified traveller

Posted 9 Mar 2020
Comment from Hotel Management
12 Mar 2020 by Room Reservation, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
4 out of 5
by a verified traveller

Posted 24 Feb 2020 on Hotels
Comment from Hotel Management
25 Feb 2020 by Room Reservation, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
4 out of 5
by a verified traveller

Posted 13 Feb 2020 on Hotels
Comment from Hotel Management
21 Feb 2020 by Room Reservation, Hotel Management
We very much appreciate your comments regarding your stay at Novotel Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by a verified traveller

Posted 3 Feb 2020 on Hotels
Comment from Hotel Management
7 Feb 2020 by Room Reservation, Hotel Management
We very much appreciate your comments regarding your stay at Novotel Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by a verified traveller from Melaka

Posted 17 Jan 2020
The staffs are friendly, and the room are clean. The thing i don't like is the shower hose and the rain can't be fasten tight if i don't want to use the rain shower.
Comment from Hotel Management
22 Jan 2020 by Room Reservation, Hotel Management
Thanks you for the appended review,we will address the feedback directly to the respective department
4 out of 5
by a verified traveller

Good stay

Posted 15 Jan 2020 on Hotels
Good stay. Room is clean. Breakfast is a bit messy, nobody seems to be clearing the plates and table. Probably under staffs.
Comment from Hotel Management
22 Jan 2020 by Room Reservation, Hotel Management
We very much appreciate your comments regarding your stay at Novotel Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
5 out of 5
by a verified traveller

Posted 13 Jan 2020 on Hotels
Comment from Hotel Management
22 Jan 2020 by Room Reservation, Hotel Management
Thanks for the generosity T.Blake, we hope to see you again soon !
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 11 Jan 2020 on Hotels