Dear Moses, Thank you for your positive feedback of your stay at Extended Stay America! We're thrilled to hear that you enjoyed your stay at our property. Guest satisfaction is our priority, and we strive to provide a great experience for all our guests. Your kind words are appreciated and will be shared with our team. We look forward to welcoming you back for another wonderful experience. Sincerely,Hotel Management

Dear Francheska, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Joseph, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Jose, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Our motto is to keep guests happy. Please return, and we welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear stephanie, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. As a hospitality provider, we are dedicated to delivering exceptional service and experiences to our guests, and we deeply regret that we failed to meet your expectations. Please be assured that we will take the necessary steps to address your concerns, prevent a recurrence, and enhance the overall quality of our services. We hope to regain your trust with an improved experience upon your next visit.Sincerely,Hotel Management

Dear Rachel, Thank you for selecting us. It is always our priority to deliver the best accommodation to our guests. However, we apologize for not meeting your expectations with the cleanliness of your suite, as our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. The housekeeping team also attends to the mentioned issue when informed. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you and your kids with a much more enjoyable experience.Sincerely,Hotel Management

Dear Patricia, We apologize for the unsatisfactory experience you had during your stay. This does not align with our standards of cleanliness and comfort. Your feedback is concerning, and we will address these issues with our housekeeping and maintenance teams to ensure such oversights are not repeated. Please accept our sincerest apologies for any inconvenience caused, and we appreciate you bringing these matters to our attention. We hope to regain your trust in the future. We appreciate your understanding.Sincerely,Hotel Management

Dear lindsey, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Tyler, Thank you for leaving these valuable comments regarding your time with us. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Orlando, We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management

Dear rylee, Thank you for choosing our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Sergio, We sincerely apologize for the discomfort and concerns you experienced during your stay. Your feedback regarding the lobby temperature, room cleanliness, and the condition of the chairs is disheartening. We take these matters seriously and assure you that they will be addressed by the respective teams. Your safety and comfort are our top priorities, and we regret any inconvenience caused. We appreciate your understanding and hope you might consider giving us another opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Pam, Thank you for staying at our hotel and sharing your review. We appreciate your positive remarks about our staff. However, we are sorry you felt our facility needed updating. Our guests expect modern and comfortable accommodations, and we are having similar discussions. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management

Dear Jessie, Thank you for choosing us and sharing your experience. We are committed to delivering a seamless experience to all of our guests. Therefore, we genuinely regret falling short of your expectations, especially during your birthday stay. The odor you described is indeed distressing, and we will address this with our team to prevent such oversights from repeating. We are wholly committed to enhancing our guest experience and hope you will allow us a chance to redeem your confidence on a future visit.Sincerely,Hotel Management

Dear Curtis, Thank you for sharing your observation. We appreciate your feedback on the surroundings. Our goal is to ensure a comfortable and enjoyable stay for our guests, and your input is valuable. We hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management

Dear Jonelle, We apologize for falling short of your expectations during your stay. Your feedback regarding the cleanliness, noise, and overall experience is concerning. We take these comments seriously and will address them promptly with our team to enhance our guests' satisfaction. Your comfort is important, and we appreciate your patience. We hope you reconsider and provide us with another opportunity to offer you an improved and more enjoyable stay.Sincerely,Hotel Management

Dear Kiki, Thank you for sharing your positive experience at Extended Stay America! We're thrilled to hear that you had a great stay. Providing exceptional service is our goal, and we appreciate your feedback. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Management

Dear Alex, Thank you for choosing us. Having a good impression on the first visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the outstanding visit you deserve.Sincerely,Hotel Management

Dear fernando, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Joshua, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Joshua, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Matthewj, Thank you for taking the time to share about your stay. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely, Hotel Management

Dear Rasheem, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your guest room's door and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely, Hotel Management

Dear ALLYSON, Thank you for reviewing your time at our hotel. While we appreciate your positive feedback for our staff, we are disappointed to see about the concerns that kept you from thoroughly enjoying your stay with us. We never want to disappoint our guests, so we regret any frustration and inconvenience you experienced due to our pet policy. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear Marcos, Thank you for taking the time to share about your stay. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. Your feedback, both the compliments and the suggestions, are appreciated. We remain committed to clean and impeccably maintained accommodations and have taken notes for future plans. Thank you for sharing your valuable insights. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear Mrunal, We apologize if you experienced challenges with service providers during your stay. Your feedback is essential, and we take it seriously. Our team is committed to addressing any issues promptly. Please consider reaching out to our front desk for assistance to ensure your needs are met. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Franco, Thank you for choosing us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Also, we are sorry for the noise issue you experienced and the frustration caused. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely, Hotel Management

Dear Carlos, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We hope to serve you in the future to provide you with the immaculate and enjoyable experience you deserve.Sincerely,Hotel Management

Dear Colleen, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that the first impression is crucial, and having clean accommodations is vital to creating a pleasant stay. We apologize for any inconvenience you might have experienced during your stay. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Furthermore, we will share your feedback with the appropriate leaders so that they can take our guests' breakfast preferences into account while determining future options. Thank you once again for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Monica, Thank you for staying with us. We understand the importance of starting your day with a good breakfast, and we are sorry to hear that your breakfast experience did not meet your expectations. Your valuable feedback will be forwarded to the brand leaders to explore ways to improve our breakfast experience. We hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Michael, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. Thank you for bringing this to our attention; we will address this accordingly as we continuously strive to improve our services and want our guests to start their day off right. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management