Thank you for taking the time to write us a review its a shame you didn't have the time to speak to us directly during your stay. I'm sorry that you did not enjoy your stay with us. With regards to the location of the rooms - its a small hostel with a lot of coming and going which is expected in a hostel. With regards to the doors these are fire doors and so do close tight and each month we get them inspected and at present there is no issue with the seals, we will double check under the doors and see what we can do to reduce the light coming through though. The kitchen is located through the TV room and so the rooms are not directly next to the kitchen - If we are busy there is again a lot of coming and goings through to the kitchen we do have extractor fans and big patio doors but if we are busy then a lot of cooking can take place and being a hostel this is expected unfortunately some guests don't think to turn on the fans etc and open doors. With regards to the sheets - unfortunately I'm unable to comment as you had not addressed this to us at the time. I've checked all our linen and all is clean and there are no mould stains on any of the sheets but I can only apologise if there were any marks but I can ensure you 100% we wash all our linen! With regards to the breakfast - This is a FREE BREAKFAST and advertised as so its a gesture from us to our guests who are on tight budgets to have a good meal before they start the day! Yes we keep the bread and cereals down in reception which is only down one flight of stairs and as you said the rooms are close the kitchen so really not far to go at all! It's kept here to keep it tidy and prevent guests from spreading it around the kitchen making it difficult for guests to find the items. Thank you again for your review and maybe a hotel or motel would be more suited for you in the future :-)

Thank you for taking the time to write us a review and glad you enjoyed your stay with us :-)

Thank You very much for taking the time to write us a review and glad you enjoyed your stay with us :-)

Thank you for taking the time to write us a review :-) Glad you enjoyed your stay with us and we are very lucky to have such a beautiful view from the kitchen :-)

Thank you for your review and thank you for staying with us :-)

Kia Ora, Thank you very much for leaving us a review :-) Glad you enjoyed your stay with us.

Kia Ora, Thank you very much for taking the time to write us a review and so lovely to hear you enjoyed your stay with us :-)

Kia Ora, Thank you very much for taking the time to write us a review and so lovely to hear you enjoyed your stay with us :-)

Kia Ora, thank you very much for taking the time to write us a review and lovely to hear you enjoyed your stay :-)

Thank you very much for taking the time to write us a review and lovely to hear you enjoyed your stay with us :-) I hope you continue to enjoy your travels around New Zealand and hopefully see you back at Tiki one day soon ;-)

Thank you for taking the time to write this review. I'm very sorry that our hot water system broke but these things do happen and unfortunately I was not made aware of the issue until lunch time. When I advised you of this at lunch time you advised you noticed an issue first thing with no hot water as you assumed we only had a certain supply of hot water which is definitely not the case at all. I advised that due to the time and our plumber working on an emergency that afternoon we would not have the problem fixed until after 5-6pm. You did not express any concerns and understood that these things happen and was about to head out for the day, I offered that at any time you would like to shower then you could use the showers at Urban but our water should be back up and working by 6pm / 7pm at the latest. Later in the day you requested to move to Urban Retreat for the night and expressed no concerns regarding the room over there on check in, during your stay and on check out. I did advise the hot water would be fixed by 6pm and it was and I'm very sorry you had to move unnecessarily. The next day you had already checked out before I had a chance to contact Urban to offer a free nights stay if travelling through again. I did then email you to apologise for the inconvenience and offer a nights stay free of charge if you were to travel through Taupo again however never heard back from you. I'm sorry if maybe this email did not reach you and please if you do travel back through Taupo again then please do get in touch for a free nights accommodation :-) Apologies again.

Thank you very much for taking the time to write us a review and I apologise you found the dorm room uncomfortable we are in the process of discussing with the owner about replacing the older mattresses - had you advised us during your stay we would have moved you into another room / swapped to a newer mattress. Its nice to hear you found our staff helpful and kind and the hostel clean and tidy. Apologies again about your bed, Thea

Thank you very much for your review and glad you enjoyed your stay with us :-) Yes we thought eggs would be a good idea as eggs are a little difficult to carry in a backpack!! haha - With regards to the walls apologies for that but unfortunately many buildings here in New Zealand have thin walls but luckily our hostel is a quiet chilled out one :-) thank you again and I hope you enjoy the rest of your time in New Zealand.

Thank you very much for taking the time to write us a review and glad you enjoyed your stay with us and we are definitely lucky to have such an awesome view :-)

Kia Ora Meaghan thank you very much for your review and so nice to hear you enjoyed your stay. Hope you continue to enjoy your time travelling New Zealand :-)

Thank you very much for leaving us a review and glad you enjoyed your time with us ;-)

Thank you for taking the time to review us :-)

So nice to hear you enjoyed your stay with us and I hope you continue to enjoy your travels around New Zealand.

Thank you for taking the time to write us a review and glad you enjoyed your stay with us :-)

Thank You very much for taking the time to write us a review and glad you enjoyed your stay with us at Tiki :-) We are very lucky to have such a great location with great views of the lake and only a short walk to the city centre and lake front :-) I hope you continue to enjoy your travels around New Zealand :-)

Thank you very much for taking the time to write us a review and glad you enjoyed your stay. I'm sorry to hear though that it took until midnight for the hostel to quieten down. We have night porters on site who close the communal areas by 10:30 or at the latest 11:00. I have had a chat with our night porters to ensure they make sure there are no guests causing disturbances to other guests. Thank you again and I hope you enjoy the rest of your stay in New Zealand. Thea

Hi Pete, Thank you very much for leaving us a great review and glad to hear you enjoyed your stay :-)

Thank you very much for leaving us a review - Glad you enjoyed your stay :-)

Thank you for taking the time to rate us and I hope you enjoyed your stay. Kind regards Thea

Thank you very much for this lovely review so glad you enjoyed your stay and would recommend to others :-) Thea

Thank you for taking the time to write us a review and nice to hear you enjoyed your stay and especially enjoyed the free breakfast which we are now doing all year round. Sorry you felt the wifi was poor. The wifi has been checked by the company Global Gossip who provide the network and all is working well. Unfortunately you only need a couple of guests updating / downloading large files etc to cause the speed to reduce, something unfortunately we cannot control. Hope you continue to enjoy the rest of your trip around New Zealand. Kind Regards Thea

Thank you Darese for taking the time to write us a review I'm so glad you enjoyed your stay with us. Thank you again and I hope you enjoyed the rest of your travels around New Zealand.

Thank you Francine for taking the time to write us a review and glad you enjoyed your stay with us.

So lovely to hear you enjoyed our stay with us and took advantage of the free breakfast. We are very lucky to have a large communal area with awesome views. Thank you so much for taking the time to review us its great to know how guests found their stay.

Thank you so much for taking the time to write us review and so lovely to hear you enjoyed your stay :-)