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Reviews of Luxury Villas Monterrico

3 out of 5
Luxury Villas Monterrico
Km 134 Carretera a Monterrico, Aldea El Gariton, Taxisco, Santa Rosa

Reviews

6.0
Rating 10 - Excellent. 7 out of 43 reviews" "
Rating 8 - Good. 12 out of 43 reviews" "
Rating 6 - Okay. 9 out of 43 reviews" "
Rating 4 - Poor. 6 out of 43 reviews" "
Rating 2 - Terrible. 9 out of 43 reviews" "

6.0/10

Cleanliness

5.8/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Josée C.

Liked: Cleanliness
Josée
Magnifique Villa, cuisine complète avec vue sur la grande glissade d'eau, air climatisé efficace donc parfait pour famille. La villa et les piscines sont très propre et majestueuses. Le service de l'accueil est mauvais car très long avant de trouver notre villa qui était déjà payée en même temps que la réservation depuis très longtemps. Nous avons demandé une nuit supplémentaire avec insistance mais impossible de rejoindre le propriétaire selon l'accueil. Je recommande vivement Villa Los Cabos car le lieu est paradisiaque.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

2/10 Terrible

Roland

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
The stay was really bad. There was not enough sleeping area that they said it was for 12 people but there was not enough space. There where dirty mattress that needed to place on the floor. My grandparents had to sleep on dirty mattress. The villa was dirty and it smelled also two air conditioning was not working, the the shower had cold water. When I asked administration to help they said because I rented through hotels.com they can not help me. I have never experienced this renting through hotels.com. I even used one free stay for this trip and I lost it with this bad experience. I would like to request that one free night after all I always rent my hotel with hotels.com hopefully you will take my request under consideration.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Ivonne

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Wish I went somewhere else
The villas views, are beautiful, I was unaware that these are private owned villas, and not a resort with services. The jacuzzi in our Villa was not working, the AC units didnt work half the time. Its a hassle to enter & exit the property. The people at the gate aren't very friendly. They are simply checking your identity & allowing you in or out. Nobody showed us to our villa, we had to walk around the entire complex to find it. With the villas being private owned, each one is going to be different. It's up to the owner to maintain it. I dont think I will be staying here again. I ended up leaving the resort & paying extra to go swim & have drinks & food at Cayman Suites down the road as they had their bar & restaurant open & employees checking on us making sure we were having a good time.
Stayed 2 nights in Jul 2019

6/10 Okay

Annie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2019

4/10 Poor

I.R., Monterrico Los Cabos Villa 8 B

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Two beds were broken literally broken , no TV was working. The Air conditioning in the living Room didi’t work . We couldn’t stay inside for a long time because it was too hot. The matresses were in very vas Condición . The curtain was a quilt, the grill was broken. There were two fans outside and didn ‘t work as well It really was dissaponting that people are fooled by renting properties in such bad conditions and there is no one to warn you and give you an explanation. And is no checo either.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place to spend at the beach. The kitchen had everything you need and you can buy groceries at nearby stores.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing pool crappy apartment
Pool is amazing... the apartment haven’t been taken care of since it was built...
Stayed 2 nights in May 2019

8/10 Good

Paula

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Paula

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
TV and jacuzzi bad conditions bad bad
Stayed 2 nights in Apr 2019

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Sean, Medincine Hat, AB

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was difficult to find as it was actually located within a larger property (Los Cabos Villas) but this was not clearly described. As the unit was privately owned within the Villas community the staff were unwilling to assist with minor deficiencies and we were to directed to contact the owner. The overall property was really good, well kept, clean, and great pools. The Villa its self was comfortable and well appointed with everything required to enjoy your stay with the exception of the non functioning hot tub (cracked and wouldnt hold water), hot water (was absolutely none and when you turned the tap to hot there was no flow) and no WIFI ( this was stated as available but there wasnt any)
Stayed 7 nights in Feb 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
I liked that I was in paradise and they have excellent pools but the condition of the Villa and service, that was not provided, is subpar. The freezer didn’t freeze, sheets were very dingy and they were white, power went out a few times, administration did not help me with some clean towels due to the Villa I rented was under contract with someone else. They supplied 6 towels for a Villa that accommodates 12, they didn’t provide scissors to cut the towels in half. The location is great but the Villa was horrible
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, the only thing that there are no elevators, it would be better if there were elevators for people with disabilities, also if they have wifi, otherwise the place is very beautiful.
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelled on Day of Arrival
We had to find a new place to stay when management communicated on our day of arrival that they couldn't accomodate us. Avoid the issues and book somewhere more reliable.
Stayed 2 nights in Jun 2018

2/10 Terrible

Luis, Monterrico, Guatemala

Disliked: Cleanliness, staff & service, room comfort
We were received by armed guards. The used flashligts to look inside my vehicle. My kids and family were really scared. We asked them if other members of the family could stsy but they say they could not let anyone else in. That this was not a hotel or resort but a privatly owned property. My family was really scared and wanted to leave, but it was really late so we decided to stay after a whole check in process more similar than a jail entry. The reservation was for 2 nights but as soon as the sun came out, we got the hell out of there. This place should not be presented as a family or even a place to stay.
Stayed 2 nights in May 2018

8/10 Good

chula, Seattle.WA

Liked: Room comfort
Disliked: Staff & service
Beautiful place
The pools were clean and really nice. Security always on duty. The kitchen of the villa where we stay needed some clean up and updated. The Jacuzzi was dirty and really old. The villa offered wifi but when we asked for the password they told us they didn't have WiFi.
Stayed 2 nights in Apr 2018

10/10 Excellent

nigel, antigua guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thinking of coming again
Surprised to find a friend of ours working at the reception, nice atmosphere
Stayed 1 night in Dec 2017

2/10 Terrible

monica , kansas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad because we bring food to cook and the refrigerator don't work, and they don't care! Our food was in bad condition next day, also we don't have internet service. Place is far from all the store and we can't buy food easy our drinks was warm, we need cold because was hot.
Stayed 1 night in Aug 2017

8/10 Good

family vacation, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicest in Guatemala
I got the 3 bedroom villa, beautiful facilities with private pool plus there are several pools for everyone to use in the facilities. Kitchen is completely equipped with everything you might need. AC works great, place is in front of the beach, very safe, private parking. Well mantained, there are workers constantly cleaning around.

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities
No me gusto en absoluto el servicio de la persona encargada. No funcionaban la refrigeradora, no congelaba, no servia el aire acondicionado, la persona encargada no dio ni una disculpa, era muy exijente y nada cordial. La ropa de de cama parecia q no la habian lavado, la mesa del exterior estaba quebrado el vidrio y la tela d las sillas estaba demasiado sucia.. el estado en general del apartamento, necesita mantenimiento. El exterior en el area de piscinas es muy bonito.
Stayed 2 nights in Dec 2019

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2019

2/10 Terrible

Mahdi

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible séjour !
Personnel non compétent pour travailler dans un hôtel, aucune administration possible sur place ! Aucun gérant ! Aucun service ! Sale ! Horrible séjour
Stayed 2 nights in Dec 2019

8/10 Good

Karen Paola

Liked: Property conditions & facilities, room comfort
Villa Los Cabos hermoso, la Villa no tanto
Villa los Cabod precioso, las piscinas hermosas, el lugar muy bien cuidado. La Villa estaba Bonita pero no servía un inodoro, ni un lavamanos, las sábanas muy arrugadas, daba la impresión de estar sucias o recién usadas. El resto estaba muy bonito y con todas las comodidades.
Stayed 2 nights in Oct 2019

4/10 Poor

Luis

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Limpio pero muy descuidado
El complejo muy bonito, ideal para familias!, pero el apartamento aunque limpio, muy descuidado y en general en malas condiciones, si van con ninños pequeños lleven entretencion aparte, pues ni hay ni siquiera Cable en un tv diminuto.
Stayed 2 nights in Aug 2019

6/10 Okay

Gustavo

Liked: Cleanliness
Disliked: Property conditions & facilities
Estadia regular
La experiencia fue regular, no había toallas sugieres, el estado de la habitación no estaba muy bien. La piscina excelente.
Stayed 2 nights in Jun 2019

6/10 Okay

Gilberto, Ciudad de Guatemala

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mejor del establecimiento son las piscinas y el acceso a la playa. A la habitación le faltaban los controles del A/C, no tenía televisión. El servicio del restaurante es lento y la comida tarda demasiado.
Stayed 2 nights in May 2019

4/10 Poor

Marco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El complejo es bonito , la casa rentada presentó problemas en lavamanos que no servía y nadie se presentó a repararlo , el aire acondicionado no funcionaba correctamente , yo tuve habilitarlo al menos en 4 de los 5 equipos el sistema eléctrico estaba descontrolado , falta mantenimiento a la casa, al comunicarme con el encargado no dio soluciones
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Que estuvieran limpiando la piscina tan tarde y los huéspedes la estén usando, aire acondicionado en malas condiciones
Stayed 2 nights in Apr 2019

8/10 Good

Cheyla

Disliked: Property conditions & facilities
Buen lugar en sus instalaciones comunes, deberían cuidar el estado interno de las Villas. Entiendo que son diferentes dueños, pero eso mejoraría la calidad de la experiencia.
Stayed 3 nights in Mar 2019

2/10 Terrible

Cesar, Canada

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre (villas) en état pitoyable . Ne ressemble pas a celle sur les photos
Stayed 2 nights in Mar 2019

8/10 Good

Mildred

Liked: Staff & service, property conditions & facilities, room comfort
Muy bonito el lugar sólo que no habia agua y falta de limpieza
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima experiencia
Pésima experiencia, litera con polilla, a/c con fuga de agua, jacuzzi con ratas, horno con sartén con moho y frijol, fuga en baños, mucho que desear la villa, ya me había hospedado en otra y no tuve todos estos problemas. No le dan mantenimiento a la villa
Stayed 2 nights in Oct 2018

6/10 Okay

Ileana

Liked: Room comfort
Disliked: Property conditions & facilities
La Villa no estaba en óptimas condiciones, aunque las instalaciones del lugar son lindas.
Stayed 2 nights in Sep 2018

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenas vacaciones
Nos fue bien, la piscina esta muy bonita, la playa excelente, las habitaciones tienen una cocina muy bien equipada. La TV solo sirve con DVD player, si no llevas peliculas en DVD, no puedes ver nada.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
La comunicación pésima el ultimo día nos quedamos sin servicio eléctrico por lo demás bueno
Stayed 3 nights in Jul 2018

6/10 Okay

Fredy, Guatemala

En el cuarto del 1er nivel, goteo el aire acondicionado y mojo toda la cama. Los controles de televisores no tenían baterías. El apartamento estaba en regular estado (falta de mantenimiento)
Stayed 2 nights in Apr 2018

8/10 Good

CARLOS

Entorno precioso Villa muy pequeña
Un lugar muy lindo todo el entorno, sólo que la villa tiene las habitaciones muy pequeñas y le falta un poco de mantenimiento había una regadera quebrada y no lo solucionaron durante nuestra estadía.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Previo-Calidad
Las áreas comunes son limpias y buenas; pero el apartamento no del todo, no hay aire acondicionado en la sala-comedor-cocina, hay un televisor que no funciona, no hay wifi, desde que entramos se sentía mal olor en uno de los baños y entre otras cosas la relación precio-calidad no es razonable.
Stayed 1 night in Nov 2017