CitizenM Hotels, The South hotels

"My room was NOT a lake view, it was a construction site view with construction starting at 7am daily- that was great to wake up to every morning… the room was also not very clean, lots of mildew/ mold in the shower tile grout lines. The stove and ice machine did not work. (Someone did come fix the stove when we called) we waited two hours for food at the Valencia our first night, so plan to order food in or eat outside of the resort. I would also suggest brining a cart to haul all your stuff from the car as this place is a MAZE! Even though it was a little outdated, I will say all the staff we came in contact with were VERY nice and I really appreciate that. "

"The room was very spacious, the property is huge with lots to do. The staff is very welcoming and helpful. The bed was a little uncomfortable, but that would be my only complaint. "

"The hotel building itself is fine, and the staff are great—especially the valet parking team. However, I was charged an unexpected $100 daily fee for “services,” which included $50 for parking and $50 for pool usage. This felt extremely unfair, as I would never have agreed to pay these charges had I known in advance. Unfortunately, due to this, I will not be using this hotel again."

"El staff del hotel muy profesional y agradable, especial agradecimiento a Diana en el frontdesk y a Keyra en el bar de la piscina/playa. Las habitaciones estaban bien limpias, el hotel tiene opciones internas de comida a considerar tomando en cuenta los precios de la zona. Perfectamente bien ubicado y con un espacio para valet parking bien espacioso. Fue buena la estancia en general, volvería si me fuera posible. "

"Clean room but they charge for daily cleaning. Most of the staff was great. Had problems with room keys not working repeatedly. The plug in receptacles in the besides lamps were worn out and did not charge our phones. We didnt notice until the next night. Had two rooms and all four lamps had the same issue. "

"Nice place to stay and comfortable just hate that there’s no shuttles for anything. "

"Pool was nice ..not much seating around pool area "

"Beautiful hotel, the staff is amazing, the cookies a plus plus!! The view, room, everything will definitely be back! "

"Great place to stay. Far enough off strip do not hear noise. "