Highgate Independent, The South hotels

"This is my 3rd time staying here my family likes the view but it’s not worth it AT ALL!!!! I have money and I spend money but this place is not worth the aggravation and the rudeness! These people act like they are you doing you a favor by letting you walk into the front door! This place is DIRTY ALL THE TIME! And they know it and the attitude is like oh well. "

"We were given 2 dirty rooms before finally getting a clean room. The grounds and pools were never clean. There was always trash or leftover food from the previous day left all over the grounds. Upon our arrival is was absolute chaos. A pool had to be closed due to the rowdy crowd. The attendants were not attentive at all. We will never stay here again. "

"They have nice accommodations, the rooms were clean, tastefully done, white bed cover, and the hotel food is actually excellent. The bartender Jonay is an amazing bartender and remembered me. She ordered my Jambalaya as I put my things in my room. Location is perfect to amazing restaurants in Houston."

"This is a great budget friendly hotel for universal! It’s our first time staying on the property but definitely won’t be our last! Very convenient to all parks waking or riding a bus. Lots of activities and food choices! "

"The resort is very family-friendly and a great location for all the theme parks. The room was spacious for a family of four. "

"They where pretty clear and was grateful for shuttles to airport ."

"This is an excellent hotel with a few problems. Our room was probably the worst on the property from a location standpoint, but it was still pretty solid. Outside noise was blocked for the most part. However, the noise from the room above us was borderline unbearable. The room was beautiful despite that and the noise was only 6-8 am. The staff were pretty nice. The breakfast included was the definition of a continental breakfast, but it was still very good. Parking is pretty bad. On a good day, the valet takes 20-30 minutes to get your car. We had a MAJOR screwup with parking. The hotel staff was apologetic, but gave me free parking for only one day. $50 compensation for a two hour wait to get my car when I had a flight to catch was pretty lousy. However, I made my flight, so it’s easier to forgive. Overall, if I had been on a top floor and parking wasn’t such a pain this would have been a great place to stay."

"Celebrated my sons birthday and had an amazing trip "

"Travelled with small children. The site stated there was a hot tub, but we could not find the hot tub and the pool was cold, making it hard for my family to enjoy the pool when we couldn’t warm up in a hot tub. The live music was quite loud, with the bass traveling pretty much uninterrupted into our hotel room, making it very hard for my family to sleep. We felt it was a hotel designed more for young adults than for families with small children. My wife was glad we only stayed there one night. Did not try the in house food truck. However, the staff we interacted with were very professional"