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Reviews of Apollo Dimora

4 out of 5
Apollo Dimora
Opposite Railway Station, Thampanoor, Thiruvananthapuram, Kerala

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 82 reviews" "
Rating 8 - Good. 25 out of 82 reviews" "
Rating 6 - Okay. 9 out of 82 reviews" "
Rating 4 - Poor. 3 out of 82 reviews" "
Rating 2 - Terrible. 1 out of 82 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

pushpinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Great location, not too far from the airport and very close to bus station and railway station. Staff is very friendly and helpful. Dinning ,great menu. Hotel has its own cars for sight seeing. Very secure. Shiv Kumar was extremsly helpful in planning sight seeing itinerary. Abhinesh, driver was great and service provided was sbove and beyond. Very pleasant reception desk and great house keeping.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms, good food with many options available. Great staff who work hard to provide good service to the customers. Special shoutout to: Puja Biji Puja Farah Shiju Rakesh For their excellent service rendered during our stay there.

10/10 Excellent

Vijaykumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Fantastic location, good convenient hotel with clean rooms. Next to Aryas hotel. Friendly staff.
Stayed 1 night in Nov 2023

8/10 Good

giridhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

John

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Martha

Stayed 1 night in Feb 2023

8/10 Good

Nanda

Stayed 2 nights in Jan 2023

8/10 Good

Manickaraj

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Clealiness
Hotel is good located, cleanliness to be improved a lot in lifts and common areas. Carpets in common areas are not cleaned properly
Stayed 3 nights in Dec 2022

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel with great location
The hotel was superb..clean and comfortable. Good Wi-Fi. Nice quiet pool and fitness room..the food in the hotel was great. Best Indian food I’ve had in India- beef coconut fry and black lentil dhal especially. Breakfast buffet at £5 for 2 excellent value
Stayed 1 night in Dec 2022

10/10 Excellent

Shailendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hospitality
The stay was great as the staff was very kind and the service was excellent. Overall Apollo Dimora was a great place to stay, I would recommend this to all the people.
Stayed 1 night in Nov 2022

8/10 Good

PREM KUMAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in a decent clean hotel
Very decent hotel with polite staff always ready to help. Close proximity to bus and train transport makes it more easier. Clean rooms and though in prime area, very silent. Very comfortable stay.
Stayed 1 night in Sep 2022

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. There was a wedding while I was there and the whole front lobby area was full of smoke, this should not happen. I had to get out of there because of the smell and was choking.
Stayed 2 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Beds not cleaned properly.
Stayed 1 night in Jul 2022

4/10 Poor

mantha

Business traveller
Disliked: Staff & service, amenities
Dear Expedia,It's not a 4 start property.. please don't kindly mention the same and mislead people..I have stayed in better properties for a much reasonable price.its not worth the money I spent. Worst service everything closed after 9:30PM. I had to beg so many times for just plates and spoons.Very disappointing.
Stayed 1 night in Dec 2021
Response from Manager on 25 Jan,2022
Dear Mr.Mantha, Greetings!! Thank you for taking time to share your experience about Apollo Dimora, we value each and every guest as a great asset of our business, we understand that we couldn't meet your expectation this time, hence the feedback whether its positive or negative we take it in to our account and take corrective measures to rectify the flaws. We sincerly want you understand that due to the restriction from authorities at the prevailing situation of Covid-19 our operation time for kitchen and restaurent related operations are limited. We hope you would allow us the opportunity to exceed your expectations in the near future. Thank you for being here and experienced our hospitality, we would like to have you here again as our guest. We would love to keep in touch with you. Regards S.Gopimohan General Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the calm atmosphere of apolo in the middle of the city
Stayed 2 nights in Mar 2020
Response from Felix Sebastian on 17 Mar,2020
Dear Guest, Greetings!! Thank you for choosing us for your recent stay in Trivandrum city, we are glad to know that you had a wonderful time here. We would like to have you here again as our guest.

10/10 Excellent

SHIBIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth The Price
The hotel is perfectly placed well back from the main road, just out of the very central area and it's easy to get anywhere from there. The rooms are big and spacious and the beds and linens were extremely comfortable. A great rooftop swimming pool with views of the city and lots of restaurants very close by, including good ones in the hotel itself
Stayed 2 nights in Mar 2020
Response from Felix Sebastian on 10 Mar,2020
Dear Mr.shibin, Greetings from apollo Dimora!! Thank you very much for taking your time to drop this wonderful feedback, we are excited to hear such reviews. Thank you for all the special mention. we would like to welcome you back to apollo Dimora for your future stay in Trivandrum.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel in a central location
Staff were very attentive and as we arrived early we were able to check in. The hotel itself is about a 15 minute ride from the airport, taxi and tuk tuk available at the bottom of the driveway. Has a lovely swimming pool and bathing area on the roof top, a good area to chill out and relax, if you want a beer it wont be here. The breakfast buffet in the morning has plenty of choices, overall the hotel was very comfortable and very clean and secure.
Stayed 2 nights in Feb 2020
Response from Felix Sebastian on 17 Feb,2020
Dear Mr.john, Greetings from Apollo Dimora!! Thank you very much for providing us a well detailed review of your stay at our property. Your compliments are really encouraging us to keep delivering genuine hospitality.We are delighted you had a memorable stay with us and we were able to exceed your expectations and look forward to welcoming you back

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

A, Thalassery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, lovely Ambience, helpful staff and good maintenance
Stayed 2 nights in Nov 2019
Response from APOLLO DIMORA on 5 Dec,2019
Dear Mr.Guest, Thank you for sharing your kind feedback on this forum. We are glad to know that you enjoyed the hospitality at Apollo Dimora. It is our constant endeavour to provide our guests with superior services and we are happy to note your kind appreciation about the services provided by our team. Once again, we thank you for your patronage and look forward to the pleasure of your revisit. Warm regards, Sobi Devadasan General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience. Excellent food !
Stayed 2 nights in Nov 2019
Response from Apollo Dimora on 17 Nov,2019
Thank you very much for sparing your valuable time to review Apollo Dimora and its services. We are delighted to read the positive comments you made on the Food, Experience and your overall stay. Thank you for having chosen to stay at the Dimora, it was a pleasure to have been of service to you. Warm regards, Sobi Devadasan General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, Delicious breakfast, good ambience, friendly staff.
Stayed 3 nights in Aug 2019
Response from Apollo on 27 Aug,2019
Dear Guest We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good experience
Stayed 6 nights in Aug 2019
Response from Apollo on 13 Aug,2019
Dear Guest I am very pleased to read such wonderful comments about our Hotel and especially your stay. Our dedication to provide the highest level of service is certainly valuable and we will appreciate your compliment. We look forward to welcoming you back. Regards Sobi Devadasan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Apollo on 23 Jul,2019
Dear Guest We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Apollo on 18 Jul,2019
Dear Guest We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location,ambiance,amenities are the highlights of Apollo Dimora.That's Why i prefer this hotel during my business days in Thiruvananthapuram. And 'expedia' provides this hotel with a reasonable rate while comparing with others.
Stayed 2 nights in Jul 2019
Response from Apollo on 7 Jul,2019
Dear Guest We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

8/10 Good

Jayakrishnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry service was poor, Housekeeping service excellent
Stayed 1 night in Jun 2019
Response from Apollo on 25 Jun,2019
Dear Mr.Jayakrishnan, We appreciate and value your feedback. Thank you and apologies for the inconvenience caused and assure you of corrective action having been taken to ensure the same does not occur again. Warm Regards Sobi Devadasan General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night for transit... Jishnu was the manager... very corprating.... rooms spacious and clean Excellent
Stayed 1 night in Jun 2019
Response from Apollo on 13 Jun,2019
Dear Guest, We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

10/10 Excellent

Ashik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer handling, service, cleanliness, saftey, good atmosphere
Stayed 1 night in Jun 2019
Response from Apollo on 9 Jun,2019
Dear Guest We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Apollo on 31 May,2019
Dear Guest We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a clean hotel and the staff are friendly I didn’t enjoy the food
Stayed 8 nights in Apr 2019
Response from Apollo on 31 May,2019
Dear Guest, We appreciate and value your feedback. Thank you and apologies for the inconvenience caused and assure you of corrective action having been taken to ensure the same does not occur again. Warm Regards Sobi Devadasan General Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
A centrally located Hotel considered excellent for the money spent.Thank you
Stayed 1 night in May 2019
Response from Apollo on 31 May,2019
Dear Guest We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs very helpful very clean nice place Wonderful holiday i made with my family in this place.
Stayed 1 night in Apr 2019
Response from Sobi Devadasan on 1 May,2019
Dear Guest We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

4/10 Poor

Renyl

Disliked: Cleanliness, room comfort
Much below expectation for a 4 plus star hotel
I could have paid much lesser if I had known that the toilets will be not as clean as I had expected from a 4 plus star hotel or if I had known that the management hadn't taken care of the mosquitoes in the room. We also had raw potatoes in the Masala dosa we ordered for breakfast. Internet atlccess had to be provided on a dongle since the hot spot was not working. When this property age's, I don't know what the situation will be given that it is only 1 year old now.
Stayed 2 nights in Apr 2019
Response from Sobi Devadasan on 1 May,2019
Dear Guest, We appreciate and value your feedback. Thank you and apologies for the inconvenience caused and assure you of corrective action having been taken to ensure the same does not occur again. Warm Regards Sobi Devadasan General Manager

6/10 Okay

Bejoy

Liked: Room comfort
Stayed 1 night in Mar 2019
Response from Sobi Devadasan on 1 May,2019
Dear Mr. Bejoy We appreciate and value your feedback. Warm Regards, Sobi Devadasan General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located modern hotel
Very modern with good facilities, close to the bus and railway station but down a long drive so quiet. Excellent value. Good view of the city from the roof top pool. The reception staff were very helpful and happily extended check out for us. Nice restaurant but no alcohol despite the modern appearance. The only slight concern was a feeling of being pressured to have the buffet dinner when we were not very hungry. It was nice with plenty of food and too many other diners. A la carte was available but not encouraged
Stayed 1 night in Mar 2019
Response from Sobi on 1 May,2019
Dear Mr. Michael We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

8/10 Good

Bejoy

Liked: Cleanliness, property conditions & facilities, room comfort
We had diarrhoea after eating their buffet breakfast,so I doubt the quality of the materials used and the way it’s cooked. Staffs are great and pretty nice hotel located in a very convenient location. I would request the management to look at the food aspect of the hotel.
Stayed 1 night in Mar 2019
Response from Sobi Devadasan on 1 May,2019
Dear Mr.Bejoy We appreciate and value your feedback. Thank you and apologies for the inconvenience caused and assure you of corrective action having been taken to ensure the same does not occur again. Warm Regards Sobi Devadasan General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to the main temple. The Staff members are very helpful and friendly. I used the Layers SPA few times and the Ayurvedic Therapist - Nandu is excellent.
Stayed 4 nights in Feb 2019
Response from Sobi Devadasan on 1 May,2019
Dear Guest We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel in convenient location.
A very clean and quiet hotel one block from train station and 10 minutes by taxi from the airport. The hotel staff are all very professional but the staff in the 2 hotel restaurants are amazing. So helpful and informative they really made our stay memorable and the breakfast and evening meals were very good. This is a good choice when visiting the pleasant city of Trivandrum.
Stayed 3 nights in Jan 2019
Response from Sobi Devadasan on 1 May,2019
Dear Mr. Eric We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

10/10 Excellent

Darly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience. Friendly staff. Good food
Stayed 1 night in Jan 2019
Response from Sobi Devadasan on 1 May,2019
Dear Guest We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

8/10 Good

X, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Sobi Devadasan on 1 May,2019
Dear Guest We appreciate and value your feedback. Warm Regards, Sobi Devadasan General Manager

8/10 Good

Archie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was excellent. Nice view from the roof. Room and food were 👍 great
Stayed 1 night in Jan 2019
Response from Sobi Devadasan on 1 May,2019
Dear Guest We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and very friendly staff . I strongly recommend this hotel
Stayed 3 nights in Jan 2019
Response from Sobi Devadasan on 1 May,2019
Dear Guest We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was very well prepared and presented. They should get rid of the carpets
Stayed 1 night in Dec 2018
Response from Sobi Devadasan on 1 May,2019
Dear Guest We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Hotel close to a congested area. Could have better washroom facilities like soap dispenser instead of just a soap
Stayed 1 night in Dec 2018
Response from Sobi Devadasan on 3 May,2019
Dear Guest, We appreciate and value your feedback. Thank you and apologies for the inconvenience caused and assure you of corrective action having been taken to ensure the same does not occur again. Warm Regards Sobi Devadasan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to Central Railway Station. Staff were friendly and helpful. The swimming pool on he roof was a real treat.An oasis of calm from the streets below
Stayed 2 nights in Dec 2018
Response from Sobi Devadasan on 1 May,2019
Dear Guest We are delighted to hear that you had a wonderful time with us. We appreciate you sharing many aspects of your stay that you enjoyed and delighted with your feedback. Our team offers their gratitude to the kind words you have shared in your feedback. We look forward to welcoming you back to Apollo Dimora Trivandrum Warm regards, Sobi Devadasan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Sobi Devadasan on 1 May,2019
Dear Guest We appreciate and value your feedback. Warm Regards, Sobi Devadasan General Manager

8/10 Good

Shankar, Kozhikode

Liked: Cleanliness, staff & service
The hotel is fairly new and well maintained. The gym is very good but the pool soars to be poorly maintained as I got a skin rash all over the body 10 minutes after I got into the water. The rash dissipated once I got out of the pool and had a bath. The room itself had good facilities but smelt very strongly of cigarette smoke which was irritating as all of us are non smokers. If the hotel does not have non smoking rooms they should stay the practice immediately. One quirk I noticed was that the bathroom door was fitted with a door closer which took a long time to close. This was irritating when you needed to use the loo in a hurry and were sharing the room with others.
Stayed 2 nights in Aug 2018
Response from Sobi Devadasan on 3 May,2019
Dear Guest, We appreciate and value your feedback. Thank you and apologies for the inconvenience caused and assure you of corrective action having been taken to ensure the same does not occur again. Warm Regards Sobi Devadasan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent facility
This place is great! Front desk people need more customer oriented training. Hardly no sound when they they speak. Need to focus on cleaning toilet area to clean with some fragmented cleaning solution. Smell of urine was present and stain of dirt noticed in floor corners of the bathroom floors. Food at hotel is super expensive! Overall this place is great, however needs to keep up with a supervision of cleanness and customer satisfaction. Saw many people, may be mangers walking around in suits. Do not know what they do. Took too long to make decision on room charges they love to keep the price high.
Stayed 1 night in Jun 2018
Response from Sobi Devadasan on 1 May,2019
Dear Guest, We appreciate and value your feedback. Thank you and apologies for the inconvenience caused and assure you of corrective action having been taken to ensure the same does not occur again. Warm Regards Sobi Devadasan General Manager