Hotels in Thomas - Dale

"Di"

"Hot tub - out of order. Fitness center- literally every machine was out of order. Pool - ice cold Wish we would have booked elsewhere. "

"Parking is full and no breakfast."

"All the activities you could want and then some. Staff was friendly. My kids had a blast, heck, even I (Dad) had fun. Rooms were nice, quiet, and clean. The water in the water park was nice and warm, good for the kids to play for hours. Lots of people, but that was expected. Staff does a good job managing crowds and keeping things moving. Our stay was great. 1 thing I am annoyed about- the billing end. First I accidentally picked the wrong nights when booking through Expedia. After literally and hour on hold with great Wolf Lodge, I gave up. Went through Expedia- they were about to fix my mistake but I had to be charged literally double. I admit, it was my mistake. But a small typo by me cost me basically another nights stay. Expedia tried to get Great Wolf Lodge to waive it since I tried to fix immediately after booking, but GWL would not waive the fee. Also, I got charged twice for parking. Tried to call to get it fixed, but was on hold forever. Was only 40 bucks instead of 20 but still..."

"Excellent "

"Gary from the front desk was awesome and very accommodating. He helped me out with everything I needed and made my stay much more comfortable."

"The hot tub & pool were perfect temps. The front desk staff were friendly & helpful. Parking is good & felt safe. Only problem is a super weird curb when you first turn in that goes way into the parking lot and many people (including me) drive over the curb. I felt better the next day when I was sitting in the hot tub watching other people do the same thing I did the day prior. The room was enormous and gave us tons of space for my son & I to play catch. There was a whirlpool in the room. The cover for the faucet was broken but still worked fine. There were multiple nails that I stepped on through the carpet close to the whirlpool. There was duct tape"

"Clean room. Friendly staff"

"Was disappointed that the pool was closed and that our room didn’t have more amenities than we thought. It was super convenient being close to MOA and having a restaurant in the hotel but the hotel had an event going on which made it difficult to get dinner. Besides being close to the Mall, easy parking and clean that would be the only reason to stay again. We might find something a little more family friendly the next time we stay in the cities. "