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Reviews of Crowne Plaza Tianjin Binhai, an IHG Hotel

4.5 out of 5
Crowne Plaza Tianjin Binhai, an IHG Hotel
55 Zhongxin Ave, Airport Industrial Pk., Tianjin, Tianjin

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 96 reviews" "
Rating 8 - Good. 43 out of 96 reviews" "
Rating 6 - Okay. 5 out of 96 reviews" "
Rating 4 - Poor. 1 out of 96 reviews" "
Rating 2 - Terrible. 2 out of 96 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jane Lu

Liked: Cleanliness, amenities, property conditions & facilities
I liked the variety of the breakfast but the western food (sandwich) from room service is disappointing. The staff seem under trained. I don’t have menu in the room, so i asked front desk, he said I can call room service, I said I don’t have menu, he said they will tell you (I was shocked and assumed it is a short one), room service then transferred me to kitchen, kitchen then said I should check menu in room. I had to call front desk again and they finally sent me menu! And it took me 2 hours to get a damn sandwich.
Stayed 1 night in May 2023
Response from Anne Yu on 7 May,2023
Dear VIP guest, First of all, we thank you for your feedback, and regret for your unpleasant dining experience in our hotel.We value your feedback and will continue to improve products and services to ensure that all processes are fast, simple and easy to operate.In order to improve hotel in house guests dining experience, 15% discount off offer to Chinese restaurant, ADD restaurant, Lobby Lounge and Japanese restaurant.We do hope to have the opportunity to welcome you back in the nearest future, so that we can provide a better experience.Sincerely,

10/10 Excellent

Qiming

Stayed 1 night in Jul 2022

2/10 Terrible

MAN

Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 day stay for early flight out
Hotel was excellent but the free airport shuttle is limited to morning only and there is no proper signage for the hotel airport shuttle.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above average, but not great
The location is suitable only for the airport. Except the food which wasn't great, it scores reasonably well in other area's
Stayed 1 night in Sep 2019

8/10 Good

Jakeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room poor food
Decent room and clean. Food was not great, buffet was poor quality of food.
Stayed 1 night in Aug 2019

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place..! Great conditions!
Stayed 1 night in Apr 2019

10/10 Excellent

Carlos, Gibsons, BC CANADA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay near Tianjin airport, I would definitely recommend it.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service, facilities and breakfast were great, and the location is very convenient to the airport. The only thing that struck us as odd is that it's an airport hotel that doesn't run a regular shuttle to/from the airport - you have to either book in advance or take a taxi/DiDi.
Stayed 1 night in Feb 2019

8/10 Good

wing yan connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Tali, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and facilities, very friendly staff, good breakfast Shuttle to/from the airport only in the morning, maintenance could be improved
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Great breakfast! I will stay here again!
Stayed 1 night in Sep 2018

10/10 Excellent

Catherine, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great view. Friendly staff.
Wow! I was so impressed, felt like on was in a different country! Great experience and would definitely return the next time I am In Tianjin.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was outstanding! English was good and all my expectations were exceeded.
Stayed 2 nights in May 2018

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay
Room is clean and big. Bed is comfortable. But the reception have difficulties understanding English.
Stayed 2 nights in Jan 2018

10/10 Excellent

woon yoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay near to Tainjin Airport
The room was fairly clean and well kept. The breakfast spreed was good but the service staff was a bit slow. Overall still a nice stay and will be back when I visit Tianjin again.

10/10 Excellent

Jo, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely nice hotel!
Staff were very friendly and helpful, room view was great, bathroom was beautiful and spacious. It is not far to the airport, although not a close as I was led to believe (approx. 20mins in a taxi), so I don't feel it should be classed as an 'airport hotel.' Although we did not drive directly from the port, I believe it is some distance away. The evening buffet, whilst offered various options, the food was only average. Overall, this hotel is ideal if flying out of Tianjin.

10/10 Excellent

Todd, Edmonds, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel with good rates. Friendly and helpful staff. Plenty of amenities and restaurants on-site. Clean and comfortable rooms.

10/10 Excellent

Kevin, St. John's, NL, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and great place to stay, breakfast was excellent. Staff was exceptional.

10/10 Excellent

Joseph, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel near airport
Got a free upgrade to the delux room. There is nothing much at the Neighbourhood. The hotel is more for business traveller who wish to stay near the airport

10/10 Excellent

mong man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard convenient to Free Trade Zones
Have stayed here many times as it is convenient for meetings. Good standard of hotel. Checkin slow. Buffet food good and plentiful as was breakfast (buffet also). Less westernised than many hotels for example in Beijing or Shanghai but nothing wrong with that. Rooms warm and comfortable which was a real bonus as it was very cold this time around in Tianjin. Its the only hotel we stay in when here as its so convenient to TEDA and the Airport Free Trade zone, but if you want to be in the centre of Tianjin, go elsewhere as the traffic can be horrific at times.

8/10 Good

Sirirat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Traveller, non-US

Liked: Cleanliness, staff & service, property conditions & facilities
Great Airport Hotel
One night stay at this great hotel. Staff are great and make every effort to speak English and help you out. Probably best to think of this hotel as an airport hotel as that is the nearest landmark (15-20 mins by car).

8/10 Good

Ben, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with attentive staff and attractive value
Stayed at this hotel for 2 nights. Smooth check-in but was asked to pay a deposit despite the room had been prepaid by credit card ( was told that the deposit would be refunded to the credit card, however, have not seen the refund yet.) Spacious and clean room with all the necessary/routine amenities such as toothbrushes with toothpaste, shampoo, conditioner, body wash liquid and etc in addition to free shoe shining service, an iron and an ironing stand: great for business travellers. Very attentive staff, especially the restaurant staff with great hospitality and caring customer service. It was a very pleasant hotel experience.

10/10 Excellent

Tiago, Guangzhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place
very good option to stay in Tianjin, nice gym!

8/10 Good

Kaitlyn, Ann Arbor, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel nearby airport
I stayed at the Crowne Plaza Binhai in Tianjin for one night earlier this month. The hotel was very comfortable and a nice place to stay prior to my early morning flight to Shanghai. The hotel does have an airport shuttle but it only leaves at select times throughout the day. I would recommend calling the hotel ahead of time to ask what times their airport shuttle leaves if you plan to use this service. Taxis are also available but can be a bit expensive considering the relatively short distance between the hotel and airport. The hotel restaurant had good service and the food was well-prepared. Overall, I would highly recommended this hotel to anyone who needs somewhere to stay that is a short distance from the airport.

10/10 Excellent

Gordon, Tucson, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to the Airport Industrial Area
This is my second stay at this hotel and it has been a consistently pleasant experience. It is a 15 minute hotel shuttle ride to the airport or a 40 minute taxi ride to the main train station downtown.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Far from everywhere. Not comfortable, not clean, and smelly in aisle and room. But I should say the breakfast and service is good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel, nice coffee.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel and friendly personnel
We liked our stay, personnel was friendly and helpfull, some talked english and even french. Restaurants were nicely decorated, food was good and table service excellent. Room service was barely adequate, room was done every day but little things like soap, shampoo and bathroom tissue were not replaced. We even had to ask for them twice as none were left for our use.

10/10 Excellent

Gregg, Tianjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to work
The room was nice. The staff is always helpful and friendly.

8/10 Good

MP, Amsterdam, Netherlands

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Works Just fine
The hotel was ok, and I have stayed there before. It is close to the airport, and convenient for the business that I needed to do. Food in the hotel is good. The service was not very good, and the front desk group seamed to all be new. Maybe it will get better...

6/10 Okay

YOUNG MIN

Business traveller
Liked: Cleanliness
in the room, the shower water is so weak. it should be improved.
Stayed 1 night in Aug 2023

10/10 Excellent

YEOLDONG

Stayed 1 night in Apr 2023
Response from Anne Yu on 10 Apr,2023
Dear guest, thank you so much for your stay with us and we are pleased to hear you enjoyed your stay in our hotel. The feedback will encourage us to improve hotel service to a certain higher level. Meanwhile we offer a 20% discount off on F&B consumption in order to enhance the guests experience during the stay. Sincerely,Anne Yu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jan 2020

8/10 Good

Seung Yin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice stay
Red lantern decoration on 1st & 2nd floor looks old. Service of staff is very nice. Room is clean and tidy. Bed is comfortable.
Stayed 1 night in Jan 2020

8/10 Good

JANGHO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋습니다
엄청깨끗하고 직원분들이 친절했어요~^^ 공항까지 무료셔틀시스템도 좋고요 모든게 좋았던거같아요~
Stayed 1 night in Dec 2019

10/10 Excellent

Christel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Pierre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable airport hôtel good for short stay
Confortable airport hotel. Nothing around
Stayed 1 night in Oct 2019

10/10 Excellent

peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体还行，就是机场接机是个噱头，只在上午，晚上和凌晨的用不了
Stayed 1 night in Oct 2019

2/10 Terrible

David, Seoul

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It’s not Convenient for kid. You’d better to use global brand hotels for your happy trip in China. I recommend Sheraton hotel in Tianjin. 어린이와의 숙박은 완전 비추입니다. 가격에 비해 실망적인 시설과 종업원 마인드입니다 중국에서의 숙박은 글로벌 브랜드 호텔로 가세요 천진은 어느지역이나 공항까지 40분내로 도착 가능하니 굳이 공항근처에 숙박할 필요가 없습니다
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ラウンジをいつも利用させていただいてます。スタッフの方の対応は素晴らしいです。ホテルの設備自体は少し古くなっている印象を受けます。
Stayed 1 night in Jun 2019