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Reviews of City Express by Marriott Tijuana Insurgentes

3 out of 5
City Express by Marriott Tijuana Insurgentes
Blvd. Insurgentes 5950, Col. El Lago, Tijuana, BC

Reviews

7.2

Good

Rating 10 - Excellent. 354 out of 1001 reviews" "
Rating 8 - Good. 260 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 96 out of 1001 reviews" "
Rating 2 - Terrible. 149 out of 1001 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and dining
Stayed 1 night in Apr 2024
Response from gg on 21 Apr,2024
Muchas gracias por sus comentariosnos complace ser parte de su experiencia

2/10 Terrible

Erendira

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smell like sewer, thirty overpriced
Stayed 2 nights in Apr 2024
Response from gg on 15 Apr,2024
Buen diaVamos a verificar su caso enseguidaUna disculpa por lo sucedido

6/10 Okay

James, The Villages

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closest hotel to my family which was 5 miles further south in Tijuana. This is the last decent hotel when driving south on Casa Blanca. I was surprised at how nice the mall across the street was. Breakfast buffet could have been better. For about $100 is was worth it.
Stayed 2 nights in Mar 2024
Response from gg on 3 Apr,2024
Buenas tardesVamos a verificar su caso , muchas gracias por sus comentarios

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal superó mis expectativas con su trabajo y el lugar también superó mis expectativas.
Stayed 2 nights in Mar 2024
Response from gg on 1 Apr,2024
Muchas Gracias por sus comentarios ,Nos complace ser parte de su experiencia

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from gg on 1 Apr,2024
Muchas Gracias por sus comentariosGracias por su preferencia

6/10 Okay

David

entrance is dirty and smelly, bathroom has mold.
Stayed 1 night in Mar 2024
Response from gg on 25 Mar,2024
Vamos a verificar su caso enseguidaGracias por su comentario

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, the room had a very bad smell, there was no room phone, the towels were very old, the bathroom had a bad smell, the room was very bad, I don't recommend it.
Stayed 1 night in Mar 2024
Response from gg on 25 Mar,2024
Vamos a verificar su caso enseguidaUna disculpa por lo sucedido

2/10 Terrible

AlmaElizabeth

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The check in process was very poor. Had to wait 2 hours to get our room (check in was at 3pm and we got our room at 5:40pm) and minimal communication from the staff. I was very disappointed with my experience.
Stayed 1 night in Mar 2024
Response from gg on 19 Mar,2024
Vamos a verificar su caso enseguidaUna disculpa por lo sucedido

10/10 Excellent

Nidia

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from gg on 19 Mar,2024
Muchas gracias por sus comentariosNos complace ser parte de su experiencia

4/10 Poor

Andres K Leree

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms too smalls, shades dirty lot of stains, carpet dirty,
Stayed 1 night in Mar 2024
Response from gg on 12 Mar,2024
Vamos a verificar su caso enseguidaMuchas gracias por sus comentarios

8/10 Good

Alvaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels in the room
Stayed 1 night in Mar 2024
Response from gg on 12 Mar,2024
Vamos a verificar su caso enseguidaGracias por su preferencia

8/10 Good

Delia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from gg on 7 Mar,2024
muchas gracias por sus comentarios

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
xlente service no issues
Stayed 1 night in Mar 2024
Response from gg on 4 Mar,2024
Muchas gracias por sus comentariosNos complace ser parte de su experiencia

10/10 Excellent

Guillermo

Liked: Amenities, property conditions & facilities
The service.
Stayed 1 night in Feb 2024
Response from gg on 27 Feb,2024
Muchas Gracias por sus comentarios , Nos complace ser parte de su experiencia

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Feb 2024
Response from gg on 14 Feb,2024
buen diaMuchas Gracias por sus comentariosNos complace ser parte de su experiencia

2/10 Terrible

Lissandro

Stayed 1 night in Feb 2024
Response from gg on 25 Mar,2024
Vamos a verificar su caso enseguidaUna disculpa por lo sucedido

6/10 Okay

Felix

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Room was not clean
Stayed 6 nights in Jan 2024
Response from gg on 17 Feb,2024
buen dia vamos a verificar su caso enseguidamuchas gracias por sus comentarios

8/10 Good

tomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the after hours notice in front of the property it should be regulated
Stayed 1 night in Feb 2024
Response from gg on 6 Feb,2024
buen diavamos a verificar su caso enseguidagracias por su preferencia

10/10 Excellent

Angie

Liked: Property conditions & facilities
Excellent service
Stayed 1 night in Feb 2024
Response from gg on 3 Feb,2024
buenas tardesNos complace ser parte de su experiencia

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 1 night in Jan 2024
Response from gg on 30 Jan,2024
Muchas Gracias por sus comentariosNos complace ser parte de su experiencia

2/10 Terrible

Adrian

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Unsanitary food handling. One of the dirtiest carpet bathroom wall were dirty not recommended for families with children
Stayed 1 night in Jan 2024
Response from gg on 29 Jan,2024
buen diavamos a verificar su caso enseguida, un disculpa por lo sucedido

10/10 Excellent

Danna

Stayed 3 nights in Jan 2024
Response from gg on 23 Jan,2024
Muchas gracias por sus comentariosnos complace ser parte de su experiencia

6/10 Okay

Oscar M

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Need to up date the maintenance
Sheet bed / carpet floor / bath room dirty / satins .and the smell sewer water was bad i stay in this hotel and this the first time i found this ploblem .
Stayed 1 night in Jan 2024
Response from gg on 22 Jan,2024
buenas tardesvamos a verificar su caso enseguidagracias por sus comentarios

6/10 Okay

David

Stayed 1 night in Jan 2024
Response from gg on 22 Jan,2024
Agracedemos sus comentariosvamos a verificar su caso enseguida

10/10 Excellent

Jesus

Stayed 1 night in Jan 2024
Response from gg on 16 Jan,2024
Gracias por sus comentarios, nos complace ser parte de su experiencia

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 2 nights in Dec 2023
Response from gg on 3 Jan,2024
Muchas Graciaspor sus comentarios, nos complace ser parte de su experiencia.

10/10 Excellent

Florita

Stayed 2 nights in Dec 2023
Response from gg on 17 Jan,2024
Gracias por su preferenciaNos complace ser parte de su experiencia

10/10 Excellent

Oscar M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from gg on 18 Dec,2023
agradecemos sus comentarios, nos complace ser parte de su experiencia

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location !!
Stayed 2 nights in Dec 2023
Response from gg on 5 Dec,2023
Agradecemos sus comentariosMuchas Gracias

10/10 Excellent

alejandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
small room but very clean nice staff ...and close to the palenque
Stayed 1 night in Dec 2023
Response from gg on 5 Dec,2023
Muchas gracias por sus comentariosAgradecemos su experiencia

2/10 Terrible

Jorge

Stayed 1 night in Dec 2023
Response from gg on 5 Dec,2023
Vamos a verificar su caso enseguidaUna disculpa por los incovenientes

10/10 Excellent

XIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from gg on 5 Dec,2023
Muchas Graciaspor sus comentariosNos complace ser parte de su experiencia

8/10 Good

Oscar M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean.the only need to improve the coffe maker .make 30 min line to take my coffe. The rest not a ploblem .
Stayed 2 nights in Nov 2023
Response from gg on 14 Nov,2023
buen dia agradecemos sus comentarios

10/10 Excellent

Ramon

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Gracias por tan placentera estancia
Stayed 1 night in Nov 2023
Response from gg on 13 Nov,2023
muchas gracias por sus comentarios

8/10 Good

David

Stayed 1 night in Nov 2023
Response from gg on 4 Dec,2023
Muy buenos diasagradecemos sus comentarios, nos complace ser parte de su experiencia

10/10 Excellent

Maria

Stayed 1 night in Nov 2023
Response from gg on 4 Dec,2023
Muchas gracias por sus comentariosagradecemos su patrocinio

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I wasn't expecting much after reading the reviews, but I chose it for its location and price. In my experience, the staff was attentive, I had no problems with my reservation, the room was clean, just a slight musty smell and slightly old furniture. Breakfast was very good, fruit, coffee, juice, chilaquiles, eggs, etc. In general, it was a good experience.
Stayed 1 night in Oct 2023
Response from gg on 27 Oct,2023
MUCHAS GRACIAS POR SUS COMENTARIOS

2/10 Terrible

Daniel, Sylvia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expect to be over charged once checking out and to top it off room was dirty and smelly wall where dirty with mold and a wonky elevator DONT WASTE UR MONEY OR TIME WITH THIS HOTEL
Response from gg on 23 Oct,2023
Una disculpa por lo sucedido, vamos a verificar su caso enseguida

6/10 Okay

Monica

Travelled with family
It was ok . The room smell bad had to call maintenance people so they could put something in the drain for the smell they were fast in resolving the issue cleaning lady was very nice with all the help.
Stayed 3 nights in Oct 2023
Response from gg on 27 Oct,2023
UNA DISCULPA POR LO SUCEDIDOVAMOS A VERIFICAR SU CASO ENSEGUIDA

2/10 Terrible

Debbie D

Stayed 6 nights in Oct 2023
Response from gg on 4 Nov,2023
buen dia vamos a verificar su caso enseguida

10/10 Excellent

Victor

Business traveller
Is ok solo que no hay agua para beber y no hay hielo
Stayed 1 night in Oct 2023
Response from gg on 27 Oct,2023
MUCHAS GRACIAS POR SUS COMENTARIOSVAMOS A VERIFICAR SU CASO ENSEGUIDA

6/10 Okay

Maria

Stayed 1 night in Oct 2023
Response from gg on 11 Oct,2023
Muchas gracias por sus comentarios

4/10 Poor

Maria

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel le falta mantenimiento, no hay telefono en el cuarto, falta de toallas, la maquina de hielo no sirve, llamo a recepcion y no contestan
Stayed 1 night in Oct 2023
Response from gg on 11 Oct,2023
Buenas tardesvamos a verificar su caso enseguida

10/10 Excellent

Luis Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and fast
Stayed 2 nights in Sep 2023
Response from gg on 2 Oct,2023
buen diaagradecemos sus comentarios

2/10 Terrible

Stacy

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from gg on 2 Oct,2023
Gracias por sus comentarios

8/10 Good

Evelyn

Stayed 3 nights in Sep 2023
Response from gg on 2 Oct,2023
Gracias por sus comentarios

2/10 Terrible

Jaime

Disliked: Cleanliness, property conditions & facilities
Sheets and pillow cover were dirty with blood and poop stains. Smelled like someone with a bad odor had just stayed there. Got a room change and at least the sheets and covers didnt smell bad
Stayed 1 night in Sep 2023
Response from gg on 25 Sept,2023
buen diavamos a verificar su caso enseguida

4/10 Poor

JeongYoon

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Place dirty, towel dirty and smell bad, wife doesn’t work
Stayed 1 night in Sep 2023
Response from gg on 25 Sept,2023
Una disculpa vamos a verificar su caso enseguida

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from gg on 23 Sept,2023
Muchas gracias por sus comentariosnos complace ser parte de su elección

4/10 Poor

Ariel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poorly maintained building
The staff and breakfast were good, but the building is not cared for well. Our room had a broken shelf in the shower, a broken AC unit, a broken phone, water damage on the wall from the AC, and black mildew visible. Other areas of the building had broken door jams, black mildew, and broken windows.
Stayed 3 nights in Sep 2023
Response from gg on 11 Sept,2023
vamos a verificar su caso enseguidamuchas gracias