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Hotel Chichen Itza

3.5 star property
Family-friendly hotel with free breakfast and 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Chichen Itza

Lobby
Building design
Bar (on property)
Outdoor pool, pool umbrellas, pool loungers
Garden
Hotel Chichen Itza, surrounded by Mayan history, offers a warm full breakfast daily. Guests can enjoy drinks at the poolside bar, dine at the restaurant after visiting Grutas de Balankanché caves, and relax in the lush garden. Free WiFi keeps everyone connected.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

View all photos for Superior Room, Patio, Pool View

Individually furnished, desk, iron/ironing board, bed sheets

Superior Room, Patio, Pool View

7.6 out of 10
Good
(4 reviews)

Highlights

Deck/patio
Individually furnished
Air conditioning
LED TV
Shower/bath combination
Private bathroom
Free bottled water
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Garden View, Poolside

Individually furnished, desk, iron/ironing board, bed sheets

Standard Double Room, Garden View, Poolside

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Private bathroom
Coffee/tea maker
Desk
Daily housekeeping
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 7 min drive - 2.5 km
  • El Caracol - 11 min drive - 6.0 km
  • Pyramid of Kukulkan - 11 min drive - 2.9 km
  • Court of the Thousand Columns - 11 min drive - 2.9 km
  • Cenote Ik kil - 13 min drive - 7.1 km

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 99 min drive

Restaurants

  • ‪Taco Maya - ‬3 min drive
  • ‪sac be h - ‬15 min walk
  • ‪Pueblo Maya - ‬4 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪La Palapa - ‬17 min walk

About this property

Hotel Chichen Itza

Family-friendly hotel near Pyramid of Kukulkan
Located close to Court of the Thousand Columns, Hotel Chichen Itza provides free full breakfast, a poolside bar and a terrace. The on-site restaurant, LOS ARCOS, offers breakfast, lunch and dinner. Free WiFi in public areas is available to all guests, along with a garden and laundry facilities.
You'll also find perks such as:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • A banquet hall, concierge services and smoke-free property
  • Luggage storage, tour/ticket information and a porter/bellboy
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms are individually furnished and have comforts, such as air conditioning.
More conveniences in all rooms include:
  • Baths or showers and free toiletries
  • 29-inch LED TVs with cable channels
  • Balconies, childcare services and coffee/tea makers

Similar properties

3 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers

Mayaland Hotel & Bungalows

  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 1,003 reviews
The price is S$236
includes taxes & fees
1 Nov - 2 Nov
Mayaland Hotel & Bungalows

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • LOS ARCOS

Things to do

  • Outdoor pool

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Towels provided

Entertainment

  • 29-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Late check-out fee: MXN 450 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Property is also known as

Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Frequently asked questions

Does Hotel Chichen Itza have a pool?

Yes, this property has an outdoor pool.

Is Hotel Chichen Itza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Chichen Itza?

Self-parking is free at this property.

What time is check-in at Hotel Chichen Itza?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Chichen Itza?

Checkout is at noon. Late checkout is available for MXN 450 (subject to availability).

Where is Hotel Chichen Itza located?

This family-friendly Tinum hotel is located near a boardwalk, within 2 mi (3 km) of Pyramid of Kukulkan and Court of the Thousand Columns. Cenote Ik kil and Gran Juego de Pelota are also within 9 mi (15 km).

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Reviews

Hotel Chichen Itza Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Location

8.8

Staff & service

8.8

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 373 out of 773 reviews
Rating 8 - Good. 275 out of 773 reviews
Rating 6 - Okay. 94 out of 773 reviews
Rating 4 - Poor. 20 out of 773 reviews
Rating 2 - Terrible. 11 out of 773 reviews

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great. Located in the heart of the town. Close to Chichen Itzá. Definitely recommend staying here.
Stayed 1 night in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for an early start to enter Chichen Itza before all the buses show up.
Stayed 1 night in Jan 2025

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Jul 2025

10/10 Excellent

Krishneel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in May 2024

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Walkable to Chichen Itza. Good breakfast served promptly by friendly staff. But overall property is tired and dated.
Stayed 1 night in Mar 2025

6/10 Okay

Joanna

Perfect adequate for what we needed
Stayed 2 nights in Feb 2025

8/10 Good

Claus

Liked: Cleanliness, staff & service
Very friendly staff. Helpful with rooms and trip to Chichen Itza. Rooms are basic and breakfast is very basic
Stayed 1 night in Oct 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Summer 2024

We only stayed one night but we really enjoyed the restaurant and the pool. Friendly staff and clean rooms.
Stayed 1 night in Jun 2024

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

The hotel is very conveniently located for those wanting to visit Chichen Itza early morning. The staff is very friendly and breakfast spread is great. We had a good time.
Stayed 1 night in Oct 2023

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and beautiful hotel in the middle of the jungle. We stayed here for just one night to visit Chichen Itza. We wish we our stay was longer. The hotel team we're very kind and attentive.
Stayed 1 night in Jun 2022

8/10 Good

Leonard

Liked: Cleanliness, staff & service, room comfort

5 min away from chichen itza

Old hotel with kind of a motel feeling, to be honest a little pricy for what it is offering but definitely good enough for one night.
Stayed 1 night in Nov 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Rooms were clean. Bed mattress was a bit hard for me.Good restaurants nearby and very close to the ruins.
Stayed 1 night in Feb 2023

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was incredibly clean and the staff was very friendly and courteous. This hotel is in a very small town which worried us a bit because we know what small town hotels are like where we live. This was nothing like the small town hotels we're used to. This property including the restaurant blew us away. We would stay here again in a heartbeat.
Stayed 1 night in Jun 2022

6/10 Okay

Eliana

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was very average. Nothing like the photos you see when you are booking the hotel. The rooms are old. The hotel didn’t even have water available for their customers. It was all available through $$$. Very convenient to visit Chichén Itzá for one day but that’s it. Wouldn’t stay a day longer.
Stayed 1 night in Jan 2025

8/10 Good

Victor

Disliked: Cleanliness
just fair
Stayed 1 night in Dec 2023

2/10 Terrible

Adriana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are HARD and the sheets are dirty and hard. When showering you feel u are sinking because the tub is so old. Asked the guy in the front desk for a cup of ice and he told me to go buy it across the street. The wifi is not good, nor the tv did the worked. Asked again the front desk about not having wifi or cable in the room and rudly he said it was due to the rain and that there was no wifi access in the rooms only in the lobby area. The only good thing about this stay was their breakfast. Otherwise, do not stay at this hotel, stay in Vallalodid. It's about 40 min drive from Chinen-Itza however, they have better hotels and staff is friendlier.
Stayed 1 night in Aug 2024

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

This is a meticulously maintained older hotel with impeccable service. The staff consistently delivered at a better level than I expected: i often wondered if they trained in a high end hotel before. While the facility is a bit older, everyone was impeccably dressed, courteous and perfectly trained and informed. The food was delicious, and served very fast. Everything was kept very clean with attention to detail, employees cooking food wore masks and hand sanitizer dispensers were present and filled in key locations. This is a great central location to work from to go to many of the sites in central Yucatán. A minor note: my room was not very sound proof: a lot of outside noise came in - including some pretty sounding but very loud nightbirds. It’s on the street so expect some background noise. This normally would be a problem for me but, the rest of the experience more than made up for it. I would go back in a second.
Stayed 2 nights in Nov 2022

4/10 Poor

Donna

Disliked: Staff & service

Disappointed with the Chichen Itza Stay

this is a high volume hotel that provides service to a large number of tourists, and as a result we felt the employees to be impersonal and too fast paced to provide good customer service. Maybe it was under staffed on the day we were there, if so not the employees fault, but managements, or maybe a lot of people had to call in sick that day. The reason we stayed at the hotel was so we could arrive at Chichen Itza at opening. We arrived at breakfast at 7 but they would not seat us till 7:15, delayed our arrival at Chichen…and waitress could manage a smile or offer a “sorry for opening late”.. Pizza dinner was not throughly baked and not what we ordered, ate it anyway. I usually don’t point out little gripes in reviews because no place is perfect but feel this hotel deserves a bad review.
Stayed 1 night in Feb 2024

10/10 Excellent

Shahid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very close to chichen itza
Stayed 1 night in Sep 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel, but due to electrical issues they moved us to their sister hotel that is located in the Chichen Itza property. The hotel was wonderful and the staff we fantastic. The restaurant was excellent, I highly recommend the Cochinita Pibil, it was excellent.
Stayed 2 nights in Sep 2025

10/10 Excellent

rakesh

We got to the hotel and they had no electricity. It was no problem they have a sister property the Mayaland and had a room ready for us there at no additional cost. I have to say it was extraordinary and if we ever go back i would consider staying there again.
Stayed 1 night in Aug 2025

10/10 Excellent

Claudia Yaneth Espinoza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo disfrutamos mucho mi familia y yo, un lugar muy tranquilo, y todo el personal súper amable, lo recomiendo ampliamente
Stayed 1 night in Aug 2025

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran opción para visitar Chichén
Stayed 1 night in Aug 2025

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito
Stayed 2 nights in Jul 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo
Stayed 1 night in Jul 2025