Toin-cho Holidays

The staffs are very nice and helpful. The shuttle bus service is excellent

This may be the most beautiful hotel we have ever stayed at. Bamboo and a Zen garden in front, a pond in the rear with a view of a lush hillside topped by a castle . Adjacent to the large Urakuen garden. Rooms and lobby decorated in the most tasteful manner. Staff gave excellent service. Adjacent to a river walk and in walking distance to one of the oldest castles in Japan, a large Shinto Shrine, a historic castle street, and a railway station.

The service was exceptional.

Excellent room, very spacious and great views from the tower. Very modern hotel. Only thing was it didn't have a bar so you had to leave the hotel to go for a drink. Staff were friendly and welcoming. There was an issue with parking though - we paid the fee at the hotel and then were charged again by the car park provider as none of the tickets the hotel provided to us worked (so cost over £70 for parking in the end). We were also stuck at the parking exit gate with a queue of cars behind so had no choice but to pay again. Also car park is a walk away and there isnt an easy place to stop near the hotel to unload luggage.