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Reviews of YIT Puerta Bisagra

2 out of 5
YIT Puerta Bisagra
Callejón del Potro, 5, Toledo, Toledo

Reviews

8.4

Very good

Rating 10 - Excellent. 137 out of 305 reviews" "
Rating 8 - Good. 106 out of 305 reviews" "
Rating 6 - Okay. 39 out of 305 reviews" "
Rating 4 - Poor. 11 out of 305 reviews" "
Rating 2 - Terrible. 12 out of 305 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for short trips
Stayed 1 night in Apr 2024

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Likes - location, close to the center of old town and bus service. Staff was very friendly. Dislikes - room and shower were extremely small, barely room to move. We have stayed in eight cities in Spain this year and this room was the smallest by far. AC only blew extremely hot air (set by hotel). Very noisy.
Stayed 3 nights in Apr 2024

8/10 Good

Yadira Rios

Liked: Cleanliness, staff & service, amenities
Great service from the staff!
Stayed 1 night in Mar 2024

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good option in Toledo. Very nice staff and great location. You can either walk into town or have close access to one of the escalators.
Stayed 1 night in Mar 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Jan 2024

8/10 Good

Laurence

Liked: Cleanliness, staff & service, amenities
Proximity to bus station, 10 min walk
Stayed 3 nights in Oct 2023

2/10 Terrible

Rita

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The bathroom had a terrible stink, the mattress and pillows were extremely hard and uncomfortable. Staff was friendly and breakfast was good.
Stayed 2 nights in Oct 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a good location. There were lots of amenities close by. Room was small, but we were not expecting a big room.
Stayed 2 nights in Oct 2023

8/10 Good

Steven, Reston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas, LOWELL

Stayed 2 nights in Sep 2023

2/10 Terrible

JOSE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at the place, not very easy, they didn't have the room for me, they sent me to another hotel and were very rude.
Stayed 1 night in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service
Friendly, characterful and good value. Quirky, tasteful, spacious en-suite bedroom. In need of a little freshening up but good at the price. And the AC was fully functional and much appreciated.
Stayed 3 nights in Jul 2023
Response from Dpto recepción on 1 Aug,2023
Dear customer.Thank you so much for your comment.We are so proud to know that you have enjoyed in our establishment. We are looking forward to see you soon.Sincerely.

10/10 Excellent

Lino

Liked: Cleanliness, staff & service, property conditions & facilities
great location and near transportation and a lovely view out of the balcony window
Stayed 2 nights in Jul 2023
Response from Customer service team on 1 Aug,2023
Dear customer.Thank you so much for your comment.We are so proud to know that you have enjoyed in our establishment. We are looking forward to see you soon.Sincerely.

10/10 Excellent

Laura

Stayed 1 night in Jul 2023

10/10 Excellent

Howard

Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, clean room, great a/c
Stayed 1 night in Jul 2023

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small room, but very nice hotel, close to main attractions.
Stayed 1 night in Jun 2023

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a short stay in Toledo.
Stayed 1 night in May 2023

4/10 Poor

Alejandra

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
La recepcionista fue muy querida y amable, sin embargo la habitación estéticamente se veía fea, las cobijas tienen aspecto viejo, la tapa del inodoro o batter estaba desprendida.
Stayed 2 nights in Apr 2023
Response from Dpto recepción on 15 May,2023
Estimada Alejandra; En primer lugar, muchas gracias por el tiempo dedicado a valorar su estancia con nosotros.Lamentamos su percepción del hotel, trabajaremos por mejorar estos aspectos .Esperamos recibirle de nuevo en otra ocasión para que pueda mejorar su punto de vista. Un cordial saludo.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service economical and clean
Room a little disappointing bathroom quite small Balcony pleasant but only one seat Room too close to lift immediately next to lift
Stayed 2 nights in Mar 2023
Response from Equipo de atención al cliente. on 15 May,2023
Estimado Sr.Dawn; Gracias por su comentario y por haber elegido nuestro hotel. Nos alegra saber que ha disfrutado de su estancia con nosotros, tomamos nota de los aspectos a mejorar y trabajaremos en ellos; esperamos poder recibirle de nuevo en nuestro establecimiento

8/10 Good

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Miaosen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Juan

Stayed 1 night in Nov 2022
Response from Dpto recepción on 20 Nov,2022
Estimado Juan;Muchísimas gracias por el tiempo invertido en sus valoraciones .Nos encanta conocer su satisfacción con el hotel y con nuestro personal .Sin duda, nuestro mayor empeño es ofrecerles lo mejor de nosotros.Nos encantará recibirle nuevamente.Un cordial saludo.

10/10 Excellent

elizabeth, Mountain View

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a BEAUTIFUL little hotel!!! Wow. Quite a find! They have a glass floor looking down into the dining room, very helpful staff, and a buffet breakfast for only 8 euro. I would highly recommend this hotel. :-)
Stayed 1 night in Nov 2022
Response from Reception on 17 Nov,2022
Dear Elizabeth,Thank you very much for the time invested in your evaluations.We are delighted to know your satisfaction with the hotel and that you have found the treatment of our staff so good.Undoubtedly, our greatest effort is to offer you the best of us.We would love to receive you again.A cordial greeting.

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Reception on 19 Nov,2022
Estimada Ann Marie, Muchísimas gracias por el tiempo invertido en sus valoraciones .Nos encanta conocer su satisfacción con el hotel y con el trato de nuestro personal.Sin duda, nuestro mayor empeño es ofrecerles lo mejor de nosotros.Nos encantará recibirle nuevamente.Un cordial saludo.

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelelent location,
Stayed 1 night in Nov 2022
Response from Reception on 17 Nov,2022
Dear Ann Marie,Thank you very much for the time invested in your evaluations .We are delighted to know your satisfaction with the hotel and that you have found the treatment of our staff so good.Undoubtedly, our greatest effort is to offer you the best of us.We would love to receive you again.A cordial greeting.

10/10 Excellent

Richard B

Stayed 3 nights in Oct 2022
Response from Equipo de atención al cliente. on 19 Nov,2022
Estimado Richard, Muchísimas gracias por el tiempo invertido en sus valoraciones .Nos encanta conocer su satisfacción con el hotel.Sin duda, nuestro mayor empeño es ofrecerles lo mejor de nosotros.Nos encantará recibirle nuevamente.Un cordial saludo.

8/10 Good

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Oct 2022
Response from Dpto recepción on 23 Oct,2022
Muchas gracias, ESPERAMOS VERLE PRONTO!!!!

8/10 Good

HELCIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice!
Hostel very well located, simple but very cozy facilities, friendly staff. Clean apartment, overlooking the city and comfortable. Excellent breakfast, very well attended by the employee, very varied buffet. I will definitely come back and recommend this hotel to others.
Stayed 1 night in Jul 2022
Response from Equipo de atención al cliente. on 28 Jul,2022
Estimado Helcio, Muchísimas gracias por el tiempo invertido en sus valoraciones y por dejar constancia de ello. Nos encanta conocer su satisfacción con el hotel y que el trato de nuestro personal le haya parecido tan bueno. Sin duda, nuestro mayor empeño es ofrecerles lo mejor de nosotros. Nos encantará recibirle nuevamente. Un cordial saludo.

10/10 Excellent

Levon

Stayed 1 night in Jun 2022
Response from Equipo de atención al cliente. on 28 Jul,2022
Estimado Levon; ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus valoraciones. Será un placer volver a recibirle en una próxima ocasión. Atentamente,

10/10 Excellent

lester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy yes
Clean / quiet / good bed .
Stayed 2 nights in Jun 2022
Response from Customer service team on 28 Jul,2022
Dear Lester. Thank you so much for your comment. We are so proud to know that you have enjoyed in our establishment. We are looking forward to see you soon. Sincerely.

8/10 Good

Mara

Stayed 1 night in Jun 2022

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent two night stay
Stayed 2 nights first night a little expensive though was a bank holiday second night Reception staff very welcoming and friendly good they were bilingual Just inside old town walls 5 minutes walk up into town square though walk up hill to centre a little strenuous if not a moderate to strong walker I think
Stayed 2 nights in Apr 2022

8/10 Good

Bhavna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in the centre. Friendly and helpful staffs. Nice for a 2 star. The nearest parking is about 7 mins walking distance.
Stayed 1 night in Jun 2021

10/10 Excellent

madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Weiyong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel, very good value. Would stay agai
Great place to stay. Boutique hotel with everything needed. Clean room. Nice bathroom. Safe location. Excellent recommendations from the desk staff. Hilly city, but good location with a 10 minute walk to major sites. We would stay there again.
Stayed 1 night in Oct 2019

8/10 Good

san, ft lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't have good luck with the other guests because some were loud. we were also at the entrance to the restaurant and that in the morning was noisy. the location is great and you can take the bus in the corner for the train station. in the same place are a small restaurant and then owner old lady is a lovely person.
Stayed 2 nights in Sep 2019

8/10 Good

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019
Response from YIT Hoteles. on 30 Aug,2019
Muchas gracias por su confianza.

10/10 Excellent

WorldTraveler, Dallas TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from YIT Hoteles. on 22 Aug,2019
Muchas gracias por su confianza.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worse experience I have ever had with a hotel. Although it is placed in the center. There isn't any parking but I won't even get into the fact that I had to cancel and they still haven't refunded me because they didn't have the room I booked and they placed us in a shittier room in the way back. I will write a review to my audience on my blog about his experience.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Departamento de recepción. on 10 Jun,2019
Gracias por confiar en YIT Puerta Bisagra **.

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Recepción. on 13 Jun,2019
Gracias por confiar en YIT Puerta Bisagra **. Les esperamos en otra ocasión.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Toledo
Hostel well located about 5 mins uphill from main square. Rooms very small, asked change as 1st room had no air con functioning.Thankfully was able to change. Noisy from early morning with cleaners and other guests chatting in corridor outside of rooms. Continental breakfast was OK. So glad we stayed over rather than a day trip, nice to see Toledo after dark when it was much quieter after day trippers had left.
Stayed 1 night in May 2019
Response from Reception. on 11 Jun,2019
Thank you to choose YIT Puerta Bisagra **.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need
Everything just fine. Convenient to transportation and sights, very clean, lovely staff!
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and very friendly and helpful staff. Location is a bit far from all the action and main attractions though.
Stayed 3 nights in Oct 2018

4/10 Poor

Nicholas

Disliked: Cleanliness, property conditions & facilities, room comfort
Location good hotel needs a shake up
Touristing not easily found not easy to find the parking. Beds uncomfortable and cleaning left a lot to be desired
Stayed 1 night in Sep 2018

4/10 Poor

vishal, India

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
bad b.fast . everything that was served including coffee was stale . reception could not even call a taxi because their phone was not working!
Stayed 1 night in Jul 2018