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Reviews of Oaks Toowoomba Hotel

4 out of 5
Oaks Toowoomba Hotel
25 Annand Street, Toowoomba, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 164 out of 263 reviews" "
Rating 8 - Good. 74 out of 263 reviews" "
Rating 6 - Okay. 15 out of 263 reviews" "
Rating 4 - Poor. 7 out of 263 reviews" "
Rating 2 - Terrible. 3 out of 263 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Stayed 1 night in Apr 2024

10/10 Excellent

Leonie

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location with so many fantastic restaurants and shops within walking distance.
Stayed 3 nights in Feb 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Good value for money
Stayed 1 night in Feb 2024

8/10 Good

Carol

Travelled with partner
Liked: Staff & service, property conditions & facilities
I did not like the cleaning of the room,all they did was to make the bed and change towels Carpet not vacuumed ,bathroom,shower and toilet cleaned during our stay.
Stayed 7 nights in Feb 2024

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Overnight Stay
Clean, simple place to stay overnight in Toowoomba. Rooms were a good size and parking is easy but not free.
Stayed 1 night in Feb 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quick stop
Great spot in Toowoomba close to shops. Paid parking however large parking area across from hotel is free and mostly empty on weekend.
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Stayed 1 night in Jan 2024

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Location was great, paid for room and Breakfast, don’t bother with breakfast, 3 staff members stood behind counter, wasn’t explained what was available really bad service and when breakfast arrived it was terrible
Stayed 1 night in Jan 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Clinton

Liked: Staff & service, room comfort
Reasonable accommodation
The room was a bit worn, the free off street parking cost $15, the air conditioner was ineffective and turned off every time you open the balcony door, turning it back on was not automatic and a slow process, the ac also did not cool the room so we were lucky there was a breeze! The sofa was worn and stained and the bathroom Could do with a clean. Overall it was average but not really worth the money
Stayed 1 night in Jan 2024

8/10 Good

Anne

Stayed 1 night in Dec 2023

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Nicholas

Stayed 1 night in Dec 2023

10/10 Excellent

Diana, Brisbane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly, helpful and caring staff. We had last minute change to the holiday's plan and had to shortened the stay and between hotel and Expedia support the booking was amended and one night charge was fully refunded. Check-in and check out experience were pleasant despite the hotel having reduced staff and that it was a big Christmas holiday.
Stayed 2 nights in Dec 2023
Response from Amrit Dhillon on 28 Dec,2023
Dear Diana,We are incredibly grateful for your wonderful review! Thank you for sharing your experience at our hotel and for mentioning our staff. It brings us immense joy to know that our team left a positive impression on your stay. Your kind words inspire us to continue delivering exceptional service to all our valued guests.We look forward to welcoming you back for another exquisite stay.Best regards,Amrit DhillonAssistant Hotel Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

LAZARUS

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bed was comfortable and room clean. Reception on check out couldn’t work out billing questions, and was surly in response.
Stayed 2 nights in Nov 2023

10/10 Excellent

Max

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, clean room & amenities, friendly staff. Would stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

PRISCILLA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always a nice experience when we've stayed at the Oaks. Rooms are clean, quiet and spacious. Would recommend staying here when visiting Toowoomba.
Stayed 1 night in Nov 2023

10/10 Excellent

Dirk

Stayed 2 nights in Oct 2023

6/10 Okay

cheryl

Liked: Cleanliness, property conditions & facilities, room comfort
Dull but functional
This hotel is used to miners with expense accounts. They charge extra for parking and room service without letting you know first …which I find deceptive. They also double charged us for meals to room service. They said they would amend it and call me. They haven’t.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient; beautiful suite. I would suggest water in the rooms if possible
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the pool very much and the breakfast area. The bed was very comfortable. We didn’t like having to pay extra for parking. And there were very few clothes hangers in our closet for two people. Maybe put more like 8 to 10 hangers. Thank you.
Stayed 1 night in Sep 2023

6/10 Okay

singsong

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Leeanne

Stayed 1 night in Sep 2023

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during Carnival of Flowers and it was a great location. Only downside was cost due to the Carnival and the beds were a bit hard for our liking but overall very enjoyable stay.
Stayed 1 night in Sep 2023

2/10 Terrible

Toni

Stayed 1 night in Sep 2023

10/10 Excellent

Mitchell

Stayed 1 night in Sep 2023

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as walking distance to all shops and restaurants. The rooms were very clean and well maintained. The heated pool was great.
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Safe quiet location
Stayed 1 night in Aug 2023

8/10 Good

Daune

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable convenient overnight stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Kevin, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Cx
Stayed 1 night in Aug 2023

10/10 Excellent

Glen

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close it was to shopping etc, the rooms are clean & it looks like it’s recently been renovated, the furnishings are lovely, overall very happy with my stay & will return
Stayed 1 night in Aug 2023

8/10 Good

Gerard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mostly great and comfortable. Staff were excellent. No close washing facilities.
Stayed 4 nights in Aug 2023

10/10 Excellent

Kate

Stayed 1 night in Aug 2023

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Pip

Stayed 1 night in Aug 2023

10/10 Excellent

Amanda

Stayed 1 night in Jul 2023

8/10 Good

Darrin

Stayed 1 night in Jul 2023

10/10 Excellent

Emilee

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was great
Stayed 1 night in Jul 2023

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay & would definitely recommend to family & friends. Everything was nice & clean & the bed was comfortable. Very close to everything! Only thing was we stayed on a Thursday & Friday night and there was very loud music coming from a nearby venue quite late at night. Nothing a bit of relaxation music from my phone couldn’t fix but if you were a light sleeper or had children travel with you, it wouldn’t be ideal.
Stayed 2 nights in Jul 2023

8/10 Good

Gordon

Stayed 1 night in Jul 2023

8/10 Good

adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Very quite nice dark room good for sleeping
Stayed 1 night in Jul 2023

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Toowoomba- waking distance to all the shops and eateries
Stayed 3 nights in Jul 2023