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Reviews of Wilsonton Hotel

3 out of 5
Wilsonton Hotel
40 Richmond Drive, Wilsonton, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 55 out of 175 reviews" "
Rating 8 - Good. 68 out of 175 reviews" "
Rating 6 - Okay. 39 out of 175 reviews" "
Rating 4 - Poor. 8 out of 175 reviews" "
Rating 2 - Terrible. 5 out of 175 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tracey

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The motel room we stayed in was discusting. It had a skanky mouldy dank smell. The carpet was dirty stained and revolting. Probably the cause of the smell in the room. One of the beds were broken and sank to the floor when sitting on the edge. Plus the front door of the motel opens up to a busy road and back door/window butts up to a busy Dan Murphys. The wilsonton hotel bistro to eat at was excellent. Great service and great food! Just don't stay in the accommodation. Not at all worth the amount they charge.
Stayed 1 night in May 2024
Response from Dannielle on 13 May,2024
Hi Tracey, I am very disappointed to hear see your review and feedback. Our customer's satisfaction is of the upmost importance to us and I apologise that the hotel did not meet your expectations. If you would like to discuss with me further please feel free to contact me at the venue. We appreciate all feedback as it assists with our continual improvement. Kind regardsDannielleVenue Manager

2/10 Terrible

Lenore

Stayed 1 night in Jan 2024
Response from Dannielle on 23 Mar,2024
Hi Lenore,Thank you very much for leaving a review of the hotel following a recent stay with us. I am disappointed to hear that you did not enjoy your stay. Our customers satisfaction is of the uptmost importance to us and we greatly appreciate the feedback as it assists with our continual improvement. If you would like to discuss your experience with me further please feel free to contact the venue directly on 0746342033. Thank you again.Kind regardsDannielle Venue Manager

10/10 Excellent

herbert

Stayed 1 night in Jan 2024
Response from Dannielle on 12 Feb,2024
Hi Herbert, Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the feedback.We look forward to welcoming you back again soon. Kind regardsDannielle Venue Manager

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Dannielle on 11 Jan,2024
Hi Gary, Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the feedback. We look fowared to welcoming you back again soon. Kind regardsDannielle Venue Manager

8/10 Good

Krystal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family room was great exactly what we needed. Thank you! Would definitely recommend and stay again.
Stayed 1 night in Nov 2023
Response from Dannielle on 3 Nov,2023
Hi Krystal, Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and look forward to welcoming you back again soon. Kind regardsDannielle Venue Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place, easy access to dining and good food, well setup room.
Stayed 1 night in Oct 2023
Response from Dannielle on 14 Oct,2023
Hi Justin,Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the feedback. We look forward to welcoming you back soon.Kind regardsDannielle Venue Manager

8/10 Good

ANN

Travelled with family
Liked: Cleanliness, staff & service
We liked this property because it was reasonably priced, clean, wasn't noisy, close to shops and the staff were friendly.
Stayed 2 nights in Sep 2023
Response from Dannielle on 19 Sept,2023
Hi Ann, Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the feedback. We look forward to welcoming you back again soon. Kind regardsDannielleVenue Manager

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great 1 night stay in room 9....room was very clean and tidy and someone had thoughtfully pegged the curtain across, because the lights from the carpark out the back do shine brightly and would have shone in if the thick curtains werent in place. Plenty of plates and cutlery etc to go with microwave, toaster and jug for byo breakfast. We had dinner in the onsite Bistro....t bone and beef pie were yummy big serves. Because you back onto the pub carpark you do have a few noisy cars coming and going and the lights but would definately stay again.
Response from Dannielle on 21 Aug,2023
Hi Andrea, Thank you very much for leaving a 5 star review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the lovely feedback. We look forward to welcoming you back again another time soon. Kind regards Dannielle Venue Manager

8/10 Good

Debbie

Stayed 1 night in Aug 2023
Response from Dannielle on 26 Aug,2023
Hi Debbie,Thank you for leaving a review od the hotel following a recent stay with us. We greatly appreciate the feedback and look forward to welcoming you back again soon. Kind regardsDannielle Venue Manager

10/10 Excellent

Lachlan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to our appointments.Dinner was lovely at the hotel. Our room was lovely and comfortable.We will be back for an overnight stay in a months time for more appointments.
Stayed 1 night in Jun 2023
Response from Dannielle on 16 Jun,2023
Hi Lachlan, Thank you very much for leaving us a 5 star review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the feedback. We look forward to welcoming you back again soon. Kind regardsDannielleVenue Manager

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Stayed 1 night in Jun 2023
Response from Dannielle on 6 Jun,2023
Hi Leo, Thank you for leaving a review of the hotel following a recent stay with us. We greatly appreciate the feedback and look forward to welcoming you back on another occasion. Kind regardsDannielle Venue Manager

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient for us we parked our car and everything was in walking distance from our room.
Stayed 1 night in May 2023
Response from Dannielle on 16 May,2023
Hi Barry, Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the feedback. We look forward to welcoming you back again soon. Kind regards Dannielle

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is excellent, the staff are very friendly and helpful but the deciding factor for my return visits is the dedicated parking space. No driving around trying to find a park, sometimes being directed to park on the street, as in the majority of places. I will continue to visit monthly.
Stayed 1 night in Apr 2023
Response from Dannielle on 24 Apr,2023
Hi Valerie, Thank you very much for leaving a wonderful review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the feedback. Look forward to welcoming you back again soon. Kind regardsDannielle Venue Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Eat check in and quiet
Stayed 1 night in Mar 2023
Response from Dannielle on 21 Mar,2023
Hi Peter, Thank you very much for leaving a 5 star review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the feedback. Look forward to welcoming you back again soon. Kind regardsDannielle Venue Manager

10/10 Excellent

gary

Stayed 2 nights in Jan 2023
Response from Dannielle on 28 Jan,2023
Hi Gary, Thank you very much for leaving a great review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and look forward to welcoming you back again soon. Kind regardsDannielle Venue Manager

10/10 Excellent

Denyse

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2022
Response from Dannielle on 13 Mar,2023
Hi Denyse, Thank you very much for leaving a review of the hotel. We greatly appreciate the feedback and hope to welcome you back again soon. Kind regardsDannielle Venue Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Great location Easy Check in
Stayed 1 night in Dec 2022
Response from Dannielle on 19 Dec,2022
Hi Peter, Thank you very much for leaving a 5 star review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the feedback. Look forward to welcoming you back again in the near future. Kind regards Dannielle Venue Manager

10/10 Excellent

Donna

Liked: Cleanliness, property conditions & facilities
Great facility
Stayed 1 night in Nov 2022
Response from Dannielle on 28 Nov,2022
Hi Donna, Thank you very much for leaving a great review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the feedback. Look forward to welcoming you back again soon. Kind regards Dannielle Venue Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant
Stayed 1 night in Oct 2022
Response from Dannielle on 2 Nov,2022
Hi Wayne,Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed your experience and greatly appreciate the feedback. Look forward to welcoming you back again soon.Kind regardsDannielleVenue Manager

2/10 Terrible

Kristina

Stayed 1 night in Oct 2022

8/10 Good

Pam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay.
Stayed 1 night in Sep 2022
Response from Dannielle on 28 Sept,2022
Hi Pam, Thank you for leaving a review of the hotel following a recent stay with us. We greatly appreciate the feedback and hope to see you back again soon. Kind regardsDannielle Venue Manager

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation for the hotel is old but very clean and beds are very comfortable. The hotel itself has great food for a very reasonable price. We stayed during the Carnival of flowers and the accommodation is very centrally located making travel between each of the attractions easy. Will definitely stay again next year.
Stayed 1 night in Sep 2022
Response from Dannielle on 28 Sept,2022
Hi Karen, Thank you very much for leaving a review of the hotel following your recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the lovely feedback. Look forward to welcoming you back again next year. Kind regardsDannielle Venue Manager

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, staff & service
We always stay here when we come to Toowoomba
Stayed 1 night in Aug 2022
Response from Dannielle on 30 Aug,2022
Hi Beverley, Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed the experience and greatly appreciate the feedback. Look forward to welcoming you back again soon. Kind regardsDannielle Venue Manager

6/10 Okay

Genelle

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Dannielle on 15 Aug,2022
Hi Genelle, Thank you for leaving a review of the hotel following a recent experience with us. If you would like to provide further feedback please feel free to get in touch with me directly at the hotel. All information and feedback assists with our continual improvement and is greatly appreciated. Kind regards Dannielle Venue Manager

10/10 Excellent

Dorothy

Stayed 1 night in Jul 2022
Response from Dannielle on 1 Aug,2022
Hi Dorothy, Thank you very much for leaving a review of the hotel following a recent stay with us. We are delighted you enjoyed your experience and greatly appreciate the feedback. Look forward to welcoming you back on another occasion. Kind regards Dannielle Venue Manager

8/10 Good

Bev

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient location for our needs.
Stayed 1 night in Jul 2022
Response from Dannielle on 19 Jul,2022
Hi Bev, Thank you very much for leaving a review of the hotel following a recent stay with us. We greatly appreciate the feedback and look foward to welcoming you back on another occasion. Kind regards Dannielle Venue Manager

8/10 Good

Dave

Stayed 1 night in May 2022

2/10 Terrible

Misha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin had to go to the gaming room in the pub thats great with children. Food was terrible over cook and missing items and for the price never again. And last but not least out dated room bed was all springs and the cockroachs. I give it a 1/10
Stayed 1 night in May 2022
Response from Dannielle on 6 May,2022
Hi Misha, I am very disappointed to see your review of the hotel following a recent stay with us. Our customer's satisfaction is of the uptmost importance to us and I sincerely apologise that we did not meet your expectations on this occassion. We greatly appreciate the feedback as it can only assist with our continual improvement. If you would like to discuss your experience further in the hopes that I can investigate and offer amends please feel free to contact me directly at the venue. I thank you again for the feedback. Kind regards Dannielle Venue Manager

6/10 Okay

Toni

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Beds ok, carpet could do with a good clean.
Stayed 1 night in Apr 2022
Response from Dannielle on 6 May,2022
Hi Toni, Thank you for leaving a review of the hotel following a recent stay with us. We greatly appreciate the feedback as it will assist with our continual improvement. Kind regards Dannielle Venue Manager

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Hot water, no controller for AC, no staff to see on arrival or departure.
Stayed 1 night in Apr 2022
Response from Dannielle on 20 Apr,2022
Hi John, I am disappointed to see your review and feedback regarding a recent stay with us. I sincerely apologise that you experienced problems during your stay and we were unable to rectify these issues for you. Our customers' satisfaction is of the uptmost importance to us and we greatly appreciate the feedback so as to continually improve. If you would like to contact me directly at the hotel in order to offer further amends please feel free to do so. Thank you again. Kind regards Dannielle Venue Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy basic accommodation with everything you need within walking distance.
Stayed 1 night in Apr 2022
Response from Dannielle on 19 Apr,2022
Hi Amanda, Thank you very much for leaving a review of the hotel following a recent experience with us. We greatly appreciate the feedaback and look forward to welcoming you back again soon. Kind regards Dannielle Venue Manager

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Dannielle on 29 Mar,2022
Hi Brad, Thank you very much for leaving a review of the hotel following a recent experience with us. We greatly appreciate the feedback and look forward to welcoming you back again soon. Kind regards Dannielle Venue Manager

8/10 Good

Philip George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Reception closes early and having to go through the pub to check in was unusual, but ok
Stayed 1 night in Mar 2022
Response from Dannielle on 29 Mar,2022
Hi George, Thank you for leaving a review of the hotel following a recent experience with us. We greatly appreciate the feedback and look forward to welcoming you back again soon. Kind regards Dannielle Venue Manager

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the cleanliness of the hotel, but I must say I stayed there over twenty years ago and not much has changed.
Stayed 2 nights in Feb 2022
Response from Dannielle on 7 Mar,2022
Hi Patricia, Thank you for leaving a review of the hotel following a recent experience with us. We greatly appreciate the feedback and hope to see you again in the future. Kind regards Dannielle Venue Manager

10/10 Excellent

antonius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the bed was super comfortable. Staff were friendly. Location is fantastic being so close to shops, meals
Stayed 3 nights in Feb 2022
Response from Dannielle on 14 Feb,2022
Hi Antonius, Thank you very much for leaving a review of the motel following a recent stay with us. We are delighted you enjoyed your experience and greatly appreciate the feedback. Look forward to welcoming you back again soon. Kind regards Dannielle Venue Manager

10/10 Excellent

steven

Liked: Cleanliness, staff & service, room comfort
Good change to overpriced resorts
Great venue with the bar restaurant close by ,rooms clean typical Hotel rooms
Stayed 1 night in Oct 2021
Response from Dannielle on 31 Oct,2021
Hi Steven, Thank you very much for the great review and feedback of the hotel. We are delighted you enjoyed your stay with us and look forward to welcoming you back again on another occassion. Kind regards Dannielle Venue Manager

2/10 Terrible

Bruce

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the fact their was no toaster, microwave, no sink to wash dishers in the beds were rock hard my partner suffers spinalbifida and she was up in pain all night I will never go back their
Stayed 1 night in Oct 2021
Response from Dannielle on 31 Oct,2021
Hi Bruce, I was very disappointed to see your review of the hotel following a recent stay with us. Our customers satisfaction is very important. We appreciate the feedback for our continual improvment. If you would like to discuss you experience further please feel free to contact me at the hotel directly. Kind regards Dannielle Venue Manager

8/10 Good

Giovanni

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Comfortable and clean - nice bed and sheets. On arrival the man who gave us the room key, at the bar, was short and a bit rude.
Stayed 1 night in Sep 2021
Response from Dannielle on 2 Oct,2021
Hi Giovanni, Thank you for taking the time to review the hotel following a recent stay with us. I am happy to hear that you found the room clean and comfortable. However I am very dissapointed that you found one of our staff members rude. This is not our usual high standard of customer service and I sincerely apologise that we did not delivery on this occassion. I would love the opportunity to discuss your experience with you so I can investigate further and can be contacted on 0746342033 if you would like to chat. Your feedback is greatly appreciated as it will only assist with our overall improvement. I look forward to hearing from you. Kind regards Dannielle Venue Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Dannielle on 19 Jul,2021
Thank you for leaving a rating of the hotel following a recent stay with us. We appreciate the feedback and hope to welcome you back to the hotel in the near future. Kind regards Dannielle Venue Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with everything you would need near by. Pub feed was great.
Stayed 1 night in Jun 2021
Response from Dannielle on 19 Jul,2021
Thank you very much for leaving a review of the hotel following a recent stay with us. We greatly appreciate the wonderful feedback. Look forward to welcoming you back again on another occasion. Kind regards Dannielle Venue Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it is an older building it was very clean and well maintained.
Stayed 1 night in May 2021
Response from Dannielle on 27 May,2021
Thank you very much for the 5 star review of the hotel following your recent stay with us. We greatly appreciate it and the feedback. Hope to see you again in the near future. Kind regards Dannielle Venue Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are old but functional with undercover parking, wonderful hot shower and comfortable beds. In summary is say it's excellent value.
Stayed 1 night in Apr 2021
Response from Samantha on 6 Apr,2021
Thank you for taking the time to review our motel. We appreciate it and hope to see you again when you visit Toowoomba. Kind Regards Samantha

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Had everything we needed for the weekend, close to shopping and hotel.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020

10/10 Excellent

Derek, Roma

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, great food and friendly staff. Room we stayed in was clean and cosy. Shops in walking distance.
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stop over for the night, it was functional, clean and well set up. There was tea, coffee and some biscuits and plenty of towel which was great because we have a baby everyone seems to short us one towel. Thanks so much was great.
Stayed 1 night in Sep 2019
Response from Wilsonton Hotel on 1 Oct,2019
Thank you for your kind review. We are glad you enjoyed your stay & look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Wilsonton Hotel on 1 Oct,2019
Thank you for your rating.