Meeting facility

Reviews of One King West Hotel & Residence

4 out of 5
One King West Hotel & Residence
1 King Street West, Toronto, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 5287 out of 7865 reviews" "
Rating 8 - Good. 1619 out of 7865 reviews" "
Rating 6 - Okay. 515 out of 7865 reviews" "
Rating 4 - Poor. 238 out of 7865 reviews" "
Rating 2 - Terrible. 206 out of 7865 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Darcy

Travelled with group
One of the best I’ve stayed in. Staff were super friendly and helpful and the room was unbelievable
Stayed 1 night in May 2024
Response from Saurabh Mehta on 21 May,2024
Dear Darcy:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent team to our comfortable rooms. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love staying at One King West! Always so accommodating and the location is central to all that downtown TO has to offer!
Stayed 1 night in May 2024
Response from Saurabh Mehta on 21 May,2024
Dear Steve:Thank you for taking the time to provide your feedback and for choosing One King West once again as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Steffen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

kelsey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was a great location. Some annoying street level construction but that is Downtown Toronto for you. All hotel employees were lovely and helpful. I’d recommend a higher floor to ensure street noise and traffic are not an issue.
Stayed 4 nights in May 2024

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 21 May,2024
Dear Colleen:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

4/10 Poor

Fenshya

I arrived before 8am and agreed to pay extra fee for early check in. Agent said there’s a room available but needed to be cleaned. I checked with the agent many times to see if my room was ready and she always replied with “not yet”. I saw they checked in other guests and asked why I couldn’t? No one was willing to help me. 4.5hr later I was still sitting at the lobby waiting… Finally I asked to speak with their manager, he “miraculously” handed me the room key right away. I am most unhappy with their indifference.

10/10 Excellent

Hari

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great experience overall
Stayed 1 night in May 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room, friendly staff, and amazing food
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 21 May,2024
Dear Eric:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our comfortable rooms, to our friendly team and delicious dining options. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Ralph

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
So much construction.
Stayed 1 night in May 2024

2/10 Terrible

cynthia

The washroom is very outdated
Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Staff was great
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 21 May,2024
Dear Gary:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Jillian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Unique boutique hotel
Stayed 1 night in May 2024
Response from Saurabh Mehta on 21 May,2024
Dear Jillian:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay at our unique hotel. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel for visiting Toronto Very friendly helpful staff
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 21 May,2024
Dear Sarah:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Joan, Ottawa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hotel has a modern urban community fee, well suited to both adult business traveller or tourist, is is very nice ambiance and staff are very friendly and helpful.
Stayed 1 night in May 2024

8/10 Good

Guillaume

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Professional staff. Decent corner room. Great location. Food was very disappointing but staff was quick to inquire and receive my feedback.
Stayed 3 nights in Feb 2024
Response from Saurabh Mehta on 15 May,2024
Dear Guillaume:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am glad to hear that overall your experience with us was an enjoyable one, from our excellent team, to our central location, however, I am disappointed to read that your dining experience was unsatisfactory. Our priority is to provide our guests with the highest quality of service in all regards, and I am sorry we did not live up to this expectation. I have shared your comments with our food and beverage team and I assure you that we will use this feedback to help us improve on our service standards wherever possible. Once again, I thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Regards,Saurabh MehtaGeneral Manager

8/10 Good

Jacques

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was nice. 4 stars instead of 5 because the wifi wasn't great and the hot tub water wasn't very clean.
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 15 May,2024
Dear Jacques:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.I also appreciate your comments concerning the Wi-Fi and the whirlpool, and I will be sure to share this with our appropriate teams for improvement. Our apologies for the inconvenience you may have experienced.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gave me $20 coupon for food as VIP. Nice touch.
Stayed 1 night in May 2024
Response from Saurabh Mehta on 15 May,2024
Dear Michael:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay and your VIP benefits. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

eddy

Liked: Cleanliness, amenities, property conditions & facilities
Very good service
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 15 May,2024
Dear Eddy:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Other than no breakfast included, this was an awesome place to stay! And I didn't see even one kid on the premises...major bonus!!! Lol
Stayed 1 night in May 2024
Response from Saurabh Mehta on 14 May,2024
Dear Maurice:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Please note that we offer various breakfast options at our Daily Ritual Cafe.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

michele

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nice view, friendly staff, good room service food, comfortable bed
Stayed 3 nights in May 2024
Response from Saurabh Mehta on 14 May,2024
Dear Michele:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent team, to our in-room dining. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One King West is a hidden gem in the downtown area of Toronto. We could easily walk to Union Station, the theatre and there were many good restaurants nearby. A great spot for a getaway weekend!
Stayed 1 night in May 2024
Response from Saurabh Mehta on 14 May,2024
Dear Terry:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your weekend stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Everything around within walking distance
Stayed 1 night in May 2024
Response from Saurabh Mehta on 14 May,2024
Dear Jose:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Christopher

Travelled with group
Hotel is excellent. However parking is horrendous. Only option is Valet. $65 plus tax plus tip.
Stayed 1 night in May 2024
Response from Saurabh Mehta on 14 May,2024
Dear Christopher:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am glad to hear that overall your experience was a pleasant one, however I am disappointed to hear that your felt that our parking was overpriced.Unfortunately parking in the city of Toronto is a costly proposition, but I can assure you that our prices are equal to, if not lower than, most hotels in the area that offer valet services with in and out privileges.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Gordan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was as advertised. Stayed one night only and had a good sleep.
Stayed 1 night in May 2024
Response from Saurabh Mehta on 13 May,2024
Dear Gordan:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

todd

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Saurabh Mehta on 13 May,2024
Dear Todd:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super central. Great staff. Amazing room!
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 13 May,2024
Dear Courtney:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our central location, to our excellent team and rooms. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Jaime, Peterborough

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a amazing experience The staff was helpful Best location This is my first choice in Toronto
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 13 May,2024
Dear Jaime:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent team, to our central location. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Renato

Business traveller
Liked: Cleanliness, property conditions & facilities
Excellent customer service.
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 13 May,2024
Dear Renato:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

vonkisha, LOMBARD

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel it self was beautiful than I expected
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 13 May,2024
Dear Vonkisha:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you had a beautiful stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Brooklyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotels I have ever stayed in. Excellent service. Very comfortable. Lots of attractions in walking distance.
Stayed 3 nights in May 2024
Response from Saurabh Mehta on 13 May,2024
Dear Brooklyn:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent service, to our central location. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Margaret

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Saurabh Mehta on 13 May,2024
Dear Margaret:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, amenities
Loved the service as always. Said you have stayed here many times which is nice. We had a light iut in the kitchen came right up to fix. We did have an issue with the chair but it was late so we will share when we checkout
Stayed 1 night in May 2024
Response from Saurabh Mehta on 13 May,2024
Dear Margaret:Thank you for taking the time to provide your feedback and for choosing One King West once again as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.I also appreciate your comments concerning the maintenance issues in your room, and I will be sure to share this with our staff for consideration and improvement. Our apologies for the inconvenience you may have experienced.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

6/10 Okay

Stanislav

Liked: Cleanliness, amenities, property conditions & facilities
Plenty of dining restaurant around and very convenient in central of Toronto. Metro line 1 not far away.
Stayed 1 night in May 2024
Response from Saurabh Mehta on 13 May,2024
Dear Stanislav:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Johannes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredible hotel. The location can't be beat and the room was fantastic. Loved it!
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 13 May,2024
Dear Johannes:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location and rooms were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Saurabh Mehta on 13 May,2024
Dear Steven:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Nariman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Underrated hotel and reasonably priced for a feel like five star stay.
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on 13 May,2024
Dear Nariman:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay and had a five star experience. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Saurabh Mehta on 13 May,2024
Dear Nicole:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, attentive staff and amazing food!
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 13 May,2024
Dear Elena:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home, and that you enjoyed your dining experience. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

brenda

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in a good location for train, shopping, theaters and restaurants.
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 13 May,2024
Dear Brenda:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Lindsay

Travelled with group
Liked: Amenities, property conditions & facilities
Beautiful spot! Will definitely be back.
Stayed 1 night in May 2024
Response from Saurabh Mehta on 9 May,2024
Dear Lindsay:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Jenna, Newmarket

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay!
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on 9 May,2024
Dear Jenna:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay once again. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very interesting building, great location
Stayed 1 night in May 2024
Response from Saurabh Mehta on 9 May,2024
Dear Susan:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Timothy

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Great location and amenities.
Stayed 1 night in May 2024
Response from Saurabh Mehta on 7 May,2024
Dear Timothy:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location and amenities were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location friendly staff great restaurant and very comfortable bed
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 7 May,2024
Dear Robert:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our central location, to our excellent team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Amanda Louise

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 6 May,2024
Dear Amanda Louise:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Brionna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel! Location was perfect distance to everything on our itinerary. We were able to walk to almost everything or grab a 10 minute Uber.
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 6 May,2024
Dear Brionna:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

6/10 Okay

Brandon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Saurabh Mehta on 6 May,2024
Dear Brandon:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. It appears that in some way your stay with us did not meet your expectations. I would appreciate the opportunity to better understand if this is the case, and if so, use your feedback to help us improve upon our product and services, wherever possible.If you are willing to share more details of your stay, please reach out to me directly to discuss further. Once again, thank you for your valuable review and we look forward to welcoming you back to One King West in the near future.Best Regards, Saurabh Mehta General Manager

8/10 Good

zach

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Saurabh Mehta on 6 May,2024
Dear Zach:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, property conditions & facilities
Good location and friendly staff
Stayed 1 night in May 2024
Response from Saurabh Mehta on 6 May,2024
Dear Carolyn:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location and team were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

6/10 Okay

eleni, chicago

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I’ve often stayed at this hotel on business and pleasure but will think twice about future reservations. We arrived but couldn’t park our car anywhere since parking was full. Rather than taking our car, the valet pointed to a paid parking lot inside an office building nearby which we needed to move before Monday. All roads around the hotel are a construction zone and it is difficult to even get to the hotel. While moving the car, we received a $400 ticket - for going through a green light “only for TTC vehicles”. What are TTC vehicles?! No other way to get to the hotel. Another negative is that they do not have a restaurant. No breakfast. Only a lounge in the lobby. The rooms are adequate but no bottled water in the room. They made us change rooms since I had 2 days of personal, 1 day business thus 2 separate reservations. They didn’t really care if we were VIP Expedia. In summary, not worth the price and no longer a 4 star hotel
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on 7 May,2024
Dear Eleni:Thank you for taking the time to provide your feedback and for choosing One King West once again as your hotel of choice during your recent visit to Toronto. Our apologies for the room change mid-stay. We try our best to avoid these situations and we are sorry for the inconvenience this caused you. I have shared your feedback with our team to improve our service standards.Please note that we have a full service restaurant located in the lobby as well as a cafe serving breakfast daily.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager