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Dear Charles,Thank you for taking a moment to share your experience. I am delighted to hear you enjoyed your stay with us and the services were to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
Very kind and knowledgeable staff. Clean room and building.
Rhondi
Stayed 1 night in Apr 2024
Response from Doubletree Team on 21 Apr,2024
Dear Rhondi,Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area.
Stayed overnight to catch a flight...can't really say much. It was clean and quiet. Only caveat is the $28 for parking, which seems to be a common complaint.
Wendy
Stayed 1 night in Apr 2024
Response from Doubletree Team on 21 Apr,2024
Dear Wendy,Thank you for staying with us. We appreciate your feedback!
6/10 Okay
Bradley
Travelled with family, Travelled with family and small children
The hotel was nice and quiet. Pool was a plus the only thing I wish was the refrigerator to work because I had breast milk to Storage and had to use ice to keep them cool.
Bradley
Stayed 4 nights in Apr 2024
Response from Doubletree Team on 21 Apr,2024
Dear Bradley,Thank you for choosing to stay with us. We greatly value your feedback! We sincerely apologize for any inconveniences you may have experienced and assure you that we will thoroughly investigate the matter to ensure it does not recur. If there is anything else we can assist you with, please do not hesitate to let us know. Please let us know in case you need further assistance, contact us directly.
8/10 Good
Julie
16 Apr,2024
Liked: Cleanliness, staff & service
Julie
Stayed 1 night in Apr 2024
Response from Doubletree Team on 21 Apr,2024
Dear Julie,Thank you for staying with us. We appreciate your feedback!
Close to airport and great service and restaurant:)
Tina
Stayed 1 night in Apr 2024
Response from JP, Front Office Supervisor on 24 Apr,2024
Thank you so much for choosing to stay with us and for your review. We truly appreciate it and hope we can welcome you back in the not too distant future.
Dear Adam,Thank you for staying with us. We appreciate your feedback!
6/10 Okay
Kevin
Travelled with family
9 Apr,2024
Liked: Amenities
Disliked: Cleanliness
There was a toothbrush left in the shower from the previous guest.
Kevin
Stayed 1 night in Apr 2024
Response from Doubletree Team on 21 Apr,2024
Dear Kevin,Thank you for choosing to stay with us. We greatly value your feedback! We sincerely apologize for any inconveniences you may have experienced and assure you that we will thoroughly investigate the matter to ensure it does not recur. If there is anything else we can assist you with, please do not hesitate to let us know. Please let us know in case you need further assistance, contact us directly.
2/10 Terrible
Marie-helene
8 Apr,2024
Marie-helene
Stayed 1 night in Apr 2024
Response from Doubletree Team on 28 Apr,2024
Dear Marie,Thank you for choosing to stay with us. We greatly value your feedback! We sincerely apologize for1 star experience. If there is anything else we can assist you with, please do not hesitate to let us know. Please let us know in case you need further assistance, contact us directly.
Staff was very kind and accommodating of our very late arrival after a flight delay. It was such a relief to collapse into a comfortable bed at 3 am!
Jean
Stayed 1 night in Apr 2024
Response from Doubletree Team on 7 Apr,2024
Dear Jean,Thank you for taking a moment to share your experience. I am delighted to hear you enjoyed your stay with us and the services were to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!
I did like that it was quiet, and in close proximity to the airport. The suite was ok, nothing to brag about. I think $28/daily for parking is expensive, but not sure what the going rates are in that area. If i go back, I would look at other hotels in the area.
Cameo
Stayed 4 nights in Mar 2024
Response from Doubletree Team on 7 Apr,2024
Dear Cameo,Thank you for choosing to stay with us. We greatly value your feedback! We sincerely apologize for any inconveniences you may have experienced and assure you that we will thoroughly investigate the matter to ensure it does not recur. If there is anything else we can assist you with, please do not hesitate to let us know. Please let us know in case you need further assistance, contact us directly.
Quiet, but it would be better if a kettle can be provided.
Tony
Stayed 1 night in Mar 2024
Response from Doubletree Team on 31 Mar,2024
Dear Tony,Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, we usually provide kettle on request. We look forward to welcoming you back the next time your travel plans bring you back to the area.
4/10 Poor
Aaron
25 Mar,2024
Liked: Amenities
Disliked: Cleanliness, staff & service
Bugs in the lights cracked sinks limited tv access and front staff was not friendly
Aaron
Stayed 1 night in Mar 2024
Response from Doubletree Team on 26 Mar,2024
Dear Aaron,Subject: Re: Recent Stay FeedbackDear [Guest's Name],Thank you for sharing your feedback with us. We apologize for the inconveniences you encountered during your stay. Rest assured, we're addressing these issues promptly. We appreciate your patronage and hope to welcome you back soon for an improved experience.
Dear Jovette,Thank you for taking a moment to share your experience. I am delighted to hear you enjoyed your stay with us and the services were to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
Dear John,Thank you for taking a moment to share your experience. I am delighted to hear you enjoyed your stay with us and the services were to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
Dear Trent,Thank you for staying with us. We appreciate your feedback!
10/10 Excellent
Robert
15 Mar,2024
I like the location and the friendly Joy receptionist
Robert
Stayed 1 night in Mar 2024
Response from Doubletree Team on 17 Mar,2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area.
Very clean staffs very friendly we definitely will be coming back soon!
Joseph R
Stayed 1 night in Mar 2024
Response from Doubletree Team on 17 Mar,2024
Dear Joseph,Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area.
The warm cookies, the free shuttle, the 24 hour store, the restaurant and bar.
Robert
Stayed 1 night in Mar 2024
Response from Doubletree Team on 17 Mar,2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area.
Response from Nicole - Front Desk Supervisor on 3 Mar,2024
Dear Sarahjane, Thank you for the 5 out of 5! We are glad you enjoyed your stay :) Hope we can welcome you again when you are in the Toronto area. Have a great day!
2/10 Terrible
Craig, Surrey
1 Mar,2024
Craig
Stayed 2 nights in Jan 2024
Response from Team DTTA on 22 Mar,2024
Thank you for choosing to stay with us. We greatly value your feedback! We sincerely apologize for any inconveniences you may have experienced and assure you that we will thoroughly investigate the matter to ensure it does not recur. If there is anything else we can assist you with, please do not hesitate to let us know. Please let us know in case you need further assistance, contact us directly.
6/10 Okay
Remy
Travelled with group
29 Feb,2024
Liked: Staff & service
Your average airport hotel
Remy
Stayed 1 night in Feb 2024
Response from Nicole - Front Desk Supervisor on 3 Mar,2024
Dear Remy, Thank you for your feedback. We hope we can welcome you again when you are back in the Toronto area.
Rooms were really clean and the hotel was quite easy to fall asleep.
Robert
Stayed 1 night in Feb 2024
Response from Nicole - Front Desk Supervisor on 3 Mar,2024
Dear Robert, Thank you for the 5 out of 5! We are glad you enjoyed your stay :) Hope we can welcome you again when you are in the Toronto area. Have a great day!
Response from Nicole - Front Desk Supervisor on 3 Mar,2024
Dear Michael, Thank you for the 5 out of 5! We are glad you enjoyed your stay :) Hope we can welcome you again when you are in the Toronto area. Have a great day!