In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of Holiday Inn Express & Suites Toronto Airport South, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Toronto Airport South, an IHG Hotel
25 INTERNATIONAL BLVD, Toronto, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 317 out of 452 reviews" "
Rating 8 - Good. 80 out of 452 reviews" "
Rating 6 - Okay. 23 out of 452 reviews" "
Rating 4 - Poor. 12 out of 452 reviews" "
Rating 2 - Terrible. 20 out of 452 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aatish Ji

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel with stunning views .
Stayed 1 night in May 2024
Response from Guest Service Representative on 21 May,2024
Thank you for sharing your feedback with us! We're thrilled to know that you enjoyed your stay. We can't wait to have you back again soon!

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel close to the airport at an affordable price. It was clean and had everything one could ask for in a hotel. The only issue I had was with the airport shuttle. When I called to ask they couldn’t give me a time that the shuttle would arrive. I waited over 30 minutes and ended up taking an Uber. I also wished they had started serving breakfast earlier because I had to leave before breakfast was severed to catch my flight. Overall, I had a good experience and would recommend this location to a friend.
Stayed 1 night in May 2024
Response from Guest Service Representative on 21 May,2024
We appreciate you taking the time to provide us with your feedback! We're delighted to hear that you had a great stay, although we're sorry to hear that you were not satisfied with the complimentary breakfast options. Rest assured; we will look into how we can make improvements. We look forward to welcoming you back again in the near future!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and pleasant. Key didn’t work on the door and they were very apologetic and fixed it immediately
Stayed 1 night in May 2024
Response from Guest Service Representative on 21 May,2024
Thank you for sharing your feedback with us! We're thrilled to know that you enjoyed your stay. We can't wait to have you back again soon!

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved our room. It was spacious and clean. The staff was friendly and helpful. The two side doors on opposite ends had two large bolts sticking out on the inside of the door. When I was bringing my luggage in the door swung on my hand and scratched it up from the exposed bolts. I don’t understand why they would leave these bolts protruding impacting the safety of guests. Overall a great hotel but I was disappointed in the lack of care for this detail. Details matter.
Stayed 2 nights in May 2024
Response from Merita D'Souza on 20 May,2024
Thank you for your kind words about our rooms and staff. We are glad to hear you enjoyed your stay. We apologize for the issue with the bolts on the doors and the inconvenience it might have caused to you during your stay. Your safety is very important to us, and we will address this immediately to ensure it doesn't happen again. We appreciate your feedback and hope to provide an even better experience next time.

10/10 Excellent

donald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in May 2024
Response from Amrina on 19 May,2024
We greatly appreciate your review and are delighted to hear that you had a pleasant experience during your stay. We look forward to the opportunity of welcoming you back in the near future.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Short distance from the airport. Free shuttle & Delicious breakfast. A new nicely decorated hotel. Will definitely stay again.
Stayed 1 night in May 2024
Response from Soumya on 15 May,2024
Thank you for taking your time to review us. We appreciate your feedback.

10/10 Excellent

Lorraine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and friendly.
Stayed 2 nights in Apr 2024
Response from Soumya on 15 May,2024
Thank you for taking your time to review us. We appreciate your feedback.

10/10 Excellent

Nkechi

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Soumya on 15 May,2024
Thank you for taking your time to review us. We appreciate your feedback.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and to venue for this visit
Stayed 2 nights in May 2024
Response from Soumya on 15 May,2024
Thank you for taking your time to review us. We appreciate your feedback.

10/10 Excellent

Devinder

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2024
Response from Soumya on 15 May,2024
Thank you for taking your time to review us. We appreciate your feedback.

10/10 Excellent

Mahmoud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing starting off when entering the hotel the staff was very friendly, and helpful and was quick with our checkin. The rooms were amazing and very clean and quiet. The breakfast was the absolute favourite part for me and my brothers as I give this hotel an absolute 10/10. Thank you for an amazing experience and will always recommend it.
Stayed 5 nights in Apr 2024
Response from Amrina on 19 May,2024
We genuinely appreciate you sharing your feedback with us. Rest assured, we're committed to leveraging these strengths to consistently meet and exceed your expectations. Your kind words truly motivate us. We eagerly anticipate the opportunity to serve you again during your next visit!

10/10 Excellent

Cathy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Soumya on 15 May,2024
Thank you for taking your time to review us. We appreciate your feedback.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy Checkin. Upgraded loved my room. Gym was well stocked able To do my complete work out daily. Pool clean but no chairs for adults if kids in pool. Felt safe needed keycard to use elevators to rooms. My only complaint is my tv did not work my entire stay
Stayed 2 nights in May 2024
Response from Amrina on 19 May,2024
We genuinely appreciate you sharing your feedback with us. Rest assured, we're committed to leveraging these strengths to consistently meet and exceed your expectations. Your kind words truly motivate us. We eagerly anticipate the opportunity to serve you again during your next visit, although we're sorry to hear that your TV didn't work during your stay. Please accept our sincere apologies, we'll strive to improve it for your next stay with us.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Soumya on 15 May,2024
Thank you for taking your time to review us. We appreciate your feedback.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and new. I truly appreciated the airport shuttle as well. Thank you!!
Stayed 1 night in May 2024
Response from Amrina on 19 May,2024
We genuinely appreciate you sharing your feedback with us. Rest assured, we're committed to leveraging these strengths to consistently meet and exceed your expectations. Your kind words truly motivate us. We eagerly anticipate the opportunity to serve you again during your next visit!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice comfortable beds. Shuttle service excellent. Forgot my phone and they returned it to me at airport. Great service
Stayed 1 night in May 2024
Response from Amrina on 19 May,2024
We greatly appreciate your review and are delighted to hear that you had a pleasant experience during your stay. We look forward to the opportunity of welcoming you back in the near future.

10/10 Excellent

saori

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Amrina on 19 May,2024
Thank you for sharing your feedback with us! We're thrilled to know that you enjoyed your stay. We can't wait to have you back again soon!

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too shabby!
Stayed 2 nights in May 2024
Response from Amrina on 19 May,2024
We greatly appreciate your review and are delighted to hear that you had a pleasant experience during your stay. We look forward to the opportunity of welcoming you back in the near future.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was exceptional! Very helpful and accommodating
Stayed 1 night in May 2024
Response from Amrina on 19 May,2024
We appreciate you sparing the time to share your feedback. It brings us joy to hear that our staff provided friendly and helpful service during your stay. Our team works diligently every day to enhance your experience. We eagerly await your next visit!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Amrina on 19 May,2024
Thank you for sharing your feedback with us! We're thrilled to know that you enjoyed your stay. We can't wait to have you back again soon!

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Amrina on 19 May,2024
Thank you for sharing your feedback with us! We're thrilled to know that you enjoyed your stay. We can't wait to have you back again soon!

10/10 Excellent

Maria

Liked: Cleanliness
One night and everything was excellent
Stayed 1 night in May 2024
Response from Amrina on 19 May,2024
We greatly appreciate your review and are delighted to hear that you had a pleasant experience during your stay. We look forward to the opportunity of welcoming you back in the near future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Amrina on 19 May,2024
Thank you for sharing your feedback with us! We're thrilled to know that you enjoyed your stay. We can't wait to have you back again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly greeting and service.
Stayed 1 night in May 2024
Response from Amrina on 19 May,2024
We appreciate you sparing the time to share your feedback. It brings us joy to hear that our staff provided friendly and helpful service during your stay. Our team works diligently every day to enhance your experience. We eagerly await your next visit!

10/10 Excellent

Jashanpreet

Great job
Stayed 1 night in May 2024
Response from Amrina on 19 May,2024
We greatly appreciate your review and are delighted to hear that you had a pleasant experience during your stay. We look forward to the opportunity of welcoming you back in the near future.

8/10 Good

Cathie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of other conveniences near by.
Stayed 1 night in May 2024
Response from Merita D'Souza on 19 May,2024
We appreciate you sparing the time to share your feedback with us. We would like to apologize for the inconvenience caused to you. We are close to the airport so we do have gas stations close to us.

10/10 Excellent

Jody

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great layout, clean rooms and awesome amenities.
Stayed 1 night in May 2024
Response from Amrina on 19 May,2024
We appreciate you sparing the time to share your feedback. It brings us joy to hear that our staff provided friendly and helpful service during your stay. Our team works diligently every day to enhance your experience. We're thrilled to know you enjoyed your stay and that you found our hotel to be clean. Maintaining cleanliness is a top priority for us. We can't wait to have you back again soon!

10/10 Excellent

Karen

It was a lovely hotel, great breakfast and shuttle to the airport!
Stayed 1 night in May 2024
Response from Amrina on 19 May,2024
We genuinely appreciate you sharing your feedback with us. Rest assured, we're committed to leveraging these strengths to consistently meet and exceed your expectations. Your kind words truly motivate us. We eagerly anticipate the opportunity to serve you again during your next visit!

10/10 Excellent

Zdzislaw, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Amrina on 19 May,2024
Thank you for sharing your feedback with us! We're thrilled to know that you enjoyed your stay. We can't wait to have you back again soon!

10/10 Excellent

FREDERICK, St. Marys

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was polite and helpful. The room eas clean and the shuttle was on time.
Stayed 1 night in May 2024
Response from Amrina on 19 May,2024
We appreciate you sparing the time to share your feedback. It brings us joy to hear that our staff provided friendly and helpful service during your stay. Our team works diligently every day to enhance your experience. We're thrilled to know you enjoyed your stay and that you found our hotel to be clean. Maintaining cleanliness is a top priority for us. We can't wait to have you back again soon!

10/10 Excellent

Deborah

Stayed 1 night in May 2024

8/10 Good

Hannah

Stayed 1 night in May 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service
Confusion around shuttle bus service
Stayed 1 night in Apr 2024
Response from Amrina on 19 May,2024
Thank you for your feedback about the shuttle services. We apologies for any confusion it caused you. For your next visit, we will strive to make improvements and ensure your stay will be more comfortable and convenient.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from Amrina on 19 May,2024
We greatly appreciate your review and are delighted to hear that you had a pleasant experience during your stay. We look forward to the opportunity of welcoming you back in the near future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and staff is very helpful
Stayed 1 night in Apr 2024
Response from Soumya on 30 Apr,2024
Thank you for your review. We appreciate your response.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great close to the airport no issues would staying again
Stayed 1 night in Apr 2024
Response from Soumya on 15 May,2024
Thank you for taking your time to review us. We appreciate your feedback.

10/10 Excellent

Parminder

Stayed 2 nights in Apr 2024
Response from Amrina on 19 May,2024
We greatly appreciate your review and are delighted to hear that you had a pleasant experience during your stay. We look forward to the opportunity of welcoming you back in the near future.

10/10 Excellent

Logan

Stayed 1 night in Apr 2024
Response from Amrina on 19 May,2024
Thank you for sharing your feedback with us! We're thrilled to know that you enjoyed your stay. We can't wait to have you back again soon!

10/10 Excellent

Rhea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Soumya on 30 Apr,2024
Thank you for your review. We appreciate your response.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel is exactly what I needed
Stayed 1 night in Apr 2024
Response from Soumya on 30 Apr,2024
Thank you for your review. We appreciate your response.

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fairly quiet considering the location. The beds were incredibly comfy, there were very nice finishing. Lots of storage if you had a family/few days stay. Dove soaps in the bathroom, so nice compared to the cheap usual stuff.
Stayed 1 night in Apr 2024
Response from Soumya on 30 Apr,2024
Thank you for your review. We appreciate your response.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Very clean and nice breakfast
Stayed 1 night in Apr 2024
Response from Soumya on 30 Apr,2024
Thank you for your review. We appreciate your response.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Soumya on 30 Apr,2024
Thank you for your review. We appreciate your response.

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean hotel with friendly staff. Very convenient to the airport.
Stayed 1 night in Apr 2024
Response from Amrina on 19 May,2024
We appreciate you sparing the time to share your feedback. It brings us joy to hear that our staff provided friendly and helpful service during your stay. Our team works diligently every day to enhance your experience. We're thrilled to know you enjoyed your stay and that you found our hotel to be clean. Maintaining cleanliness is a top priority for us. We can't wait to have you back again soon!

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was very close to airport
Stayed 1 night in Apr 2024
Response from Soumya on 30 Apr,2024
Thank you for your review. We appreciate your response.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel and friendly staff.
Stayed 1 night in Feb 2024
Response from Soumya on 30 Apr,2024
Thank you for your review. We appreciate your response.

10/10 Excellent

Said

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Soumya on 30 Apr,2024
Thank you for your review. We appreciate your response.

10/10 Excellent

JACQUELINE

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Soumya on 30 Apr,2024
Thank you for your review. We appreciate your response.

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to be so close to the airport, the shuttle came often and was an easy way to get back and forth to the airport quickly
Stayed 1 night in Apr 2024
Response from Soumya on 30 Apr,2024
Thank you for your review. We appreciate your response.

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service impeccable
Stayed 1 night in Apr 2024
Response from Soumya on 30 Apr,2024
Thank you for your review. We appreciate your response.