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Reviews of Radisson Toronto Airport West

3.5 out of 5
Radisson Toronto Airport West
175 Derry Rd E, Mississauga, ON

Reviews

7.8

Good

Rating 10 - Excellent. 518 out of 1162 reviews" "
Rating 8 - Good. 284 out of 1162 reviews" "
Rating 6 - Okay. 150 out of 1162 reviews" "
Rating 4 - Poor. 101 out of 1162 reviews" "
Rating 2 - Terrible. 109 out of 1162 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Khoy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifull room, washroom need work/maintenance.
Stayed 1 night in May 2024
Response from Guest Service Agent on 4 May,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found room to your liking. We apologies that washroom did not meet your expectations and have shared your feedback with our team We look forward to welcoming you back again soon.

10/10 Excellent

Jasbir

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Well managed and maintained
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 4 May,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

8/10 Good

Lac Huy David

Travelled with partner
Liked: Amenities
price is right, good room, old style, everything is fine but not deluxe, you pay what you get.
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 1 May,2024
Thank you for taking a moment to share your experience at Radisson.

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 1 May,2024
Thank you for taking a moment to share your experience at Radisson. We are so pleased tohear you found hotel to your liking. We look forward to welcoming you back again soon

10/10 Excellent

Govinda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay highly recommend
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 29 Apr,2024
Thank you for taking a moment to share your experience at Radisson. We are so pleased tohear you found hotel to your liking. We look forward to welcoming you back again soon.

6/10 Okay

LISA

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Worn down. Only 1 elevator working whole time which was really slow to come and go. Coffee station in room not refilled. No garbage cans in room, only bathroom. Very comfy and clean beds. Good blackout curtains
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 1 May,2024
We’re so sorry to hear about your unfortunate experience during your stay. We have shared yourfeedback with our team in order to improve in these areas. We hope to have the chance to welcomeyou back again.

8/10 Good

Renzo

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay, no issues really.
Stayed 4 nights in Apr 2024
Response from Guest Service Agent on 26 Apr,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

8/10 Good

Samuel

Travelled with family
Liked: Amenities
Pool and hot tub was nice. Front desk staff was rude over the phone as property did not offer shuttle services. Kind of in an industrial area.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 26 Apr,2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared yourfeedback with our team in order to improve in these areas. We hope to have the chance to welcomeyou back again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No shuttle to the Airport. Great rate and early check in and out. Quiet. Staff very helpful.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 24 Apr,2024
Thank you for taking a moment to share your experience at Radisson.

10/10 Excellent

Roma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent decor
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 21 Apr,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

8/10 Good

Naushaba, Castle Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient location for us. Staff was very friendly and helpful. We found the area to be safe.
Stayed 3 nights in Apr 2024
Response from Guest Service Agent on 21 Apr,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you our found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Kunal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location,
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 21 Apr,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you our found service to your liking. We look forward to welcoming you back again soon.

2/10 Terrible

S.H.A.

Disliked: Staff & service
Expedia lied to me and said they would not give me a refund because the property said they would not where in fact I called the property myself and they said that it is Expedia’s policy. I had made a mistake and contacted you guys the same day after recognizing the mistake . Your customer service rep didn’t seem to care how much I use this service and just shrugged it off . Obviously my business is not worth much to you guys and the way it was handled was very poor. I lost my money on this expect it to be refunded or I will be taking my business else where
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 24 Apr,2024
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about thechallenges you experienced while cancellation, however any prepaid booking made has some cancellation policy and it cannot be cancelled once the date has passed.

10/10 Excellent

Kunal

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nearby good restaurants
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 21 Apr,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you our found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an outdated building but very spacious and clean. No complain for the price I would stay again.
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 21 Apr,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you our found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Duha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 22 Apr,2024
Thank you for taking a moment to share your experience at Radisson. We are so pleased to hear you found hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Jose Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service Agent on 21 Apr,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you our found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 19 Apr,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Jason, Scarborough

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed in many hotels in Toronto and this one was by far the best. Even better than The Royal York. The pool is very clean and closes at midnight. Check in was smooth as was check out. Will stay here again for sure.
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 16 Apr,2024
With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Radisson. We look forward to welcoming you back again soon.

10/10 Excellent

Jon

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 16 Apr,2024
Thank you for taking a moment to share your experience at Radisson.

10/10 Excellent

Rafique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 16 Apr,2024
Thank you for taking a moment to share your experience at Radisson.

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, property conditions & facilities
Great!!
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 16 Apr,2024
Thank you for taking a moment to share your experience at Radisson.

4/10 Poor

REJEESH

Waste service
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 14 Apr,2024
Thank you for taking the time to provide valuable feedback . We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

2/10 Terrible

Carey

Business traveller
Disliked: Staff & service, property conditions & facilities
This is the worst hotel I have stayed in. The staff was RACIST. The hotel DIRTY. I stayed there for a week, the first receptionist. Choose the dirtiest room to give me. I could not sleep that night, nothing worked. I had to change the room in the morning. It was HORRIBLE. I have pictures that I can upload. WORST hotel
Response from Guest Service Agent on 12 Apr,2024
Thank you for taking the time to provide valuable feedback. We apologize that your experience was less than ideal, We have shared your feedback with our team in order to improve in these areas. and we hope you‘ll give us another chance to prove ourselves.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service Agent on 14 Apr,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

shelly

Travelled with partner
Liked: Cleanliness, amenities
Absolutely 💯 amazing
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 12 Apr,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
May be the options in TV (apps) because it doesn´t have, for all rest the hotel is nice.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 10 Apr,2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities
You could tell they tried to maintain the room. It was just done sloppily. It was clean. Breakfast was convenient but not a great variety. The cost seemed steep for what was provided. Other hotels offer free breakfast that is much better than this one.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 10 Apr,2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

10/10 Excellent

Dipika

Stayed 2 nights in Jan 2024
Response from Guest Service Agent on 12 Apr,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

2/10 Terrible

Gurdeep

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
pathetic
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 10 Apr,2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. Please feel free to contact us to share your experience more in detail.

6/10 Okay

Melina

Travelled with family
Liked: Cleanliness
Response from Guest Service Agent on 8 Apr,2024
Thank you for taking a moment to share your experience at Radisson

2/10 Terrible

Tariq

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink in room was not working. Room service was not available. Communication was not great.
Stayed 4 nights in Mar 2024
Response from Guest Service Agent on 7 Apr,2024
Thank you for taking the time to provide valuable feedback . We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

8/10 Good

Ibitoru, Kingston

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was good but the building is quite old
Stayed 2 nights in Mar 2024
Response from Guest Service Agent on 7 Apr,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking and thank you bringing up concern regarding the look, we will surely work on it.. We look forward to welcoming you back again soon.

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor is luxuruis.
Stayed 1 night in Mar 2024
Response from Guest Service Agent on 7 Apr,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 3 Apr,2024
Thank you for sharing a review of your recent experience

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Service Agent on 1 Apr,2024
Thank you for taking a moment to share your experience at Radisson.

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Guest Service Agent on 31 Mar,2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future

8/10 Good

Manpreet

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience
Stayed 1 night in Mar 2024
Response from Guest Service Agent on 30 Mar,2024
Thank you for taking a moment to share your experience. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Kihyodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place design is so unique, and beautifull
Stayed 1 night in Mar 2024
Response from Guest Service Agent on 26 Mar,2024
Thank you for taking a moment to share your experience at Radisson. We are so pleased to hear you found hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Carter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Mar 2024
Response from Guest Service Agent on 25 Mar,2024
Thank you for taking a moment to share your experience at Radisson. We are so pleased to hear you found hotel to your liking. We look forward to welcoming you back again soon.

8/10 Good

Sama

Travelled with group
Liked: Amenities
The stay was great. Everyone one was very respectful and polite. On the last day I tried multiple times to ask for a dolly and I was able to get one. I wish they could be a little bit more efficient. The hotel is clean and the rooms were very clean as well.
Stayed 2 nights in Mar 2024
Response from Guest Service Agent on 25 Mar,2024
Thank you for taking a moment to share your experience at Radisson. We are so pleased to hear you found hotel to your liking. We look forward to welcoming you back again soon. I’ll be sure to share your comments with my colleagues to ensure we continue to improve on delivering exceptional service.

8/10 Good

Gurdip

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Guest Service Agent on 26 Mar,2024
Thank you for taking a moment to share your experience at Radisson.

8/10 Good

Mary

Liked: Cleanliness, staff & service
Location was good for me, room is nice but hotel is looking a bit tired
Stayed 1 night in Mar 2024
Response from Guest Service Agent on 25 Mar,2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our hotel wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience

10/10 Excellent

Pierre-mary, Montréal

Stayed 1 night in Mar 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property as described. The property is on the older side. However, the bathroom and bedrooms are clean. The living area ensuite is a real plus for those who require extra space.
Stayed 2 nights in Mar 2024
Response from Guest Service Agent on 22 Mar,2024
Thank you for taking a moment to share your experience . We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon.

8/10 Good

Kenneth

Nice place
Stayed 1 night in Mar 2024
Response from Guest Service Agent on 21 Mar,2024
Thank you for taking a moment to share your experience. Our team is so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon

2/10 Terrible

Satwinder

Stayed 1 night in Mar 2024
Response from Guest Service Agent on 22 Mar,2024
Thank you for taking the time to provide valuable feedback . We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 Excellent

Pravjeet

Stayed 1 night in Mar 2024
Response from Guest Service Agent on 8 Apr,2024
Thank you for taking a moment to share your experience at Radisson

2/10 Terrible

Velma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Response from RD on 18 Mar,2024
Thank you for taking the time to give your feedback to us. We are sorry that we could not meet your expectations. We hope we can exceed your expectations upon your next visit if you choose to stay with us again.

10/10 Excellent

Ulysses, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rate, great stay.
Stayed 1 night in Mar 2024
Response from Guest Service Agent on 16 Mar,2024
Thanks for rating us.