Tower Estate

The check-in instructions were clear and concise, and the responses were prompt. The house was lovely, and the location was excellent, making it convenient to get to all the attractions. We were very satisfied.

My wife and I stayed at YEHS Hotel Sydney CBD for three nights from 22 to 25 May. The location is outstanding—just a five-minute walk from the train station and within easy walking distance of many of Sydney’s major attractions. The majority of the staff were friendly, professional, and helpful throughout our stay. However, our check-in experience was less than satisfactory. Although I had fully paid for the accommodation through the Expedia app, the receptionist requested my credit card at check-in. When I politely asked for the reason, I was told, rather abruptly, that it was "for security purposes," despite our passports also being provided for identification and photocopying. I view this as an isolated recruitment and training issue rather than a reflection of the hotel as a whole, as every other interaction during our stay met or exceeded our expectations. Overall, we enjoyed our stay and appreciated the hotel's excellent location and service.