"We have stayed in this hotel on previous visits when it was under a different corporation, and actually it was better then! Why? Because they served a hot breakfast every morning, while under the new management of Hilton, they don't! Though we must say, even under the old management, the property over the years had started to go down. Last Spring when we stayed here for my wife's 50th college class reunion, the hotel was supposedly under renovation...so we expected this year when we returned for my college reunion, everything would have been made new and/or improved. Well we were wrong, because actually everything is much worse! And even more shocking is that this hotel is under the Hilton chain...so we expected quality! The elevator was horrible looking inside and sounded like it was about to break! Inside of our room? The door was actually hard to open and close [Rm 273]; the pillows on the King size bed were Standard size and were old...very old and long since ago should have been replaced with King size pillows. They were just poor quality. Lastly: We will never stay here again! Ever! And please know, this is the first time my wife and I have ever had to write such a negative review for any and all of the hotels were we've stayed not only in the USA but anywhere worldwide we have visited. Lastly: It is too bad we can't get our money back in full or any portion, because one would think under Hilton's umbrella, such a lack of quality wouldn't be. "