Private kitchen

Reviews of Property Vine - Dalgety Apartments

4 out of 5
Property Vine - Dalgety Apartments
106 Denham Street, Townsville, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 200 out of 356 reviews" "
Rating 8 - Good. 125 out of 356 reviews" "
Rating 6 - Okay. 24 out of 356 reviews" "
Rating 4 - Poor. 4 out of 356 reviews" "
Rating 2 - Terrible. 3 out of 356 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only was the apartment in a state of severe uncleanliness, but it also contained health hazards that are completely intolerable. The presence of what appeared to be human faeces on the bathroom wall is beyond disgusting and poses a serious health risk. Additionally, the overall dirty condition of the apartment, including stained and soiled carpets, cigarette butts, an abundance of dust and grimy indoor and outdoor furniture was appalling. This level of neglect in maintaining hygiene and cleanliness standards is unacceptable and has significantly impacted my experience and trust in this establishment. Furthermore, the lack of response from your management only added to the distress caused by these unsanitary conditions.
Stayed 3 nights in Jan 2024

6/10 Okay

Shona

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Safe and secure parking. Great pool and BBQ area
Stayed 3 nights in Dec 2023

8/10 Good

Nello

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Spacious and comfy
Had a great experience
Stayed 2 nights in Dec 2023

8/10 Good

Vanetty

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Holly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at the Dalgety is excellent. Clint went out of his way on more than one occasion to assist me - he’s wonderful! The pool is beautiful with great views and my apartment was huge. Some of the kitchen utensils could do with updating (split chopping board etc) and furniture has a bit of wear and tear. A fantastic location if you are working in Townsville CBD and only a short walk to the local Woollies for groceries. Thank you to Clint and the team.
Stayed 12 nights in Nov 2023

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car park lift was broken so that made it difficult to work out how to access the apartment as it was a weekend and reception was closed. Otherwise the staff did leave after hours instructions (it just didn’t cover the broken lift) Location was good but a wifi option would have been good.
Stayed 2 nights in Oct 2023
Response from Clint Raymond on 13 Nov,2023
Dear Cathy, Thank you for sharing your feedback on your recent stay. We appreciate your insights, and we apologies for any inconvenience you experienced.We're sorry to hear about the issue with the car park lift, and we understand how this could have made it challenging to access the apartment, especially over the weekend when reception was closed. We have taken note of this and will work on providing more comprehensive after-hours instructions that cover situations like a broken lift.We value your feedback, as it helps us identify areas for improvement. If there's anything else you'd like to share or if you have further suggestions, please feel free to reach out. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Thank you for choosing to stay with us.

8/10 Good

Dr Maureen

Travelled with family
Liked: Room comfort
Accommodations met our needs and was centrally located
Stayed 6 nights in Sep 2023
Response from Clint Raymond on 10 Oct,2023
Dear Valuable Guest, Thank you for taking the time to share your review. It's great to hear that the accommodations met your needs and that you found the location to be central. Staying in a well-located place can often make a trip more convenient and enjoyable. If you have any additional comments or suggestions, feel free to share them as they can be valuable for both the property owners and future guests. We hope you had a pleasant stay, and we look forward to serving you again in the future.Kind regards,Property Vine Townsville- Dalgety.

8/10 Good

Gena

Liked: Staff & service, amenities, property conditions & facilities
Quiet and convenient but needed a more thorough clean
Stayed 5 nights in Sep 2023
Response from Clint Raymond on 10 Oct,2023
Dear Valuable Guest,Thank you for sharing your feedback on your recent stay. We're pleased to hear that you found the accommodation quiet and convenient, as these are important factors for a comfortable stay. However, it's disappointing to learn that you felt the cleanliness was lacking.A thorough cleaning is crucial to ensure a pleasant experience for guests, and we apologize for any inconvenience this may have caused. Your feedback will be shared with the property management to address this issue and make the necessary improvements.We appreciate your input, as it helps us and the property owners maintain and enhance the quality of the accommodation. We hope that you would consider staying with us again in the future, and we'll strive to provide an even better experience next time. Thank you for your valuable feedback.Kind regards,Property Vine Townsville- Dalgety.

8/10 Good

Jennifer

Liked: Property conditions & facilities
Disliked: Cleanliness
Apartments were a great set out, but the floors in apartment were disgustingly dirty. Black feet throughout stay from floors. Also cockroaches in apartment and a lot of mould in shower. Just needs a bit of TLC and a scrub and would be great, as great location and setout.
Stayed 5 nights in Aug 2023
Response from Clint Raymond on 10 Oct,2023
Dear Valuable Guest,Thank you for taking the time to provide feedback on your recent stay. We appreciate your positive comments about the apartment's layout and location.However, we are truly sorry to hear about the issues you experienced during your stay. Dirty floors, cockroaches, and mould are certainly not acceptable, and we sincerely apologize for this inconvenience. This is not up to the standards we aim to provide our guests.Your feedback will be shared with the property management to address these cleanliness and pest issues promptly. They will work to ensure that the apartment receives the necessary attention and maintenance to meet the expectations of future guests.We appreciate your patience and hope you would consider staying with us again in the future to experience an improved and more enjoyable stay. Thank you for your valuable feedback, which will help us make the necessary improvements.Kind regards,Property Vine Townsville- Dalgety.

10/10 Excellent

Katie

Stayed 1 night in Aug 2023

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Hope to be back.
Stayed 3 nights in Jul 2023
Response from Management Team Dalgety Apartments on 8 Aug,2023
Margaret - many thanks for taking the time to complete this review and we were delighted to read that you enjoyed your stay with us and do look forward to a return visit from you in the not too distant future

8/10 Good

Joanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is within a 3 minute walk to the Leagues a club back door, 5 minutes to Chemist Warehouse, 6 minutes to Woolworths, 15 minute walk to the footy stadium and 15 minute walk to the Strand. I chose this property based on location and it didn’t disappoint. There were 3 of us for the 2 bedroom, 2 bathrooms, so that worked well. The king bed was huge in the main room. We loved the washing machine and dryer. The kitchen is a great size, being on holidays, I never one used the dishwasher, preferring to hand wash our breaky items and ate out for the rest of the day. Aircon worked well, then used the overhead fans at night and turned aircons off. 2 balconies were cute, but not used much as was the pool. Good place to stay to be close to everything.
Stayed 9 nights in Jul 2023

8/10 Good

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was clean and comfortable and everything you need to cook your own meals if needed. The parking was in a different building so was slightly inconvenient getting your luggage to your room but the receptionist was very cheery .
Stayed 5 nights in Jul 2023
Response from Management Team Dalgety Apartments on 8 Aug,2023
Hi Doug - thanks for taking the time to complete this review and for letting us know that you had an enjoyable stay with us

10/10 Excellent

Darren

Stayed 4 nights in Jul 2023
Response from Management Team Dalgety Apartments on 8 Aug,2023
H Darren - many thanks for taking the time to complete this review We do hope to be able to welcome you back to Dalgety Apartments in the not too distant future

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely garden and good pool .. . Good clean apartments
Stayed 4 nights in Jun 2023
Response from Management Team Dalgety Apartments on 19 Jul,2023
Michael - many thanks for your kind review and we agree we are very lucky with our gardens and pool areaWe do hope to have you stay with us again in the near future

8/10 Good

Nat

Stayed 4 nights in Jun 2023
Response from Management Team Dalgety Apartments on 4 Jul,2023
Nat - thanks so much for taking the time to complete this review and we are glad that you had an enjoyable stay with us

8/10 Good

Vicki

Stayed 7 nights in Jun 2023
Response from Management Team Dalgety Apartments on 8 Aug,2023
Hi Vicki - thanks for taking the time to complete this review we do appreciate it

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, will definitly return
Stayed 1 night in Apr 2023
Response from Management Team Dalgety Apartments on 9 May,2023
Hi Ian - thanks so much for taking the time to complete this review and your kind comments. We do look forward to your next stay with us.

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment with views over the strand to Magnetic Island. Friendly and helpful staff in a clean and well looked after building close to everything.
Stayed 4 nights in Apr 2023
Response from Management Team Dalgety Apartments on 9 May,2023
Hi Helen -thank you for letting us know that you had a wonderful stay with us and and we do hope you will stay with us again when next in Townsville

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
No issues. Nice, simple unit. Sufficiently stocked kitchen, comfortable bed, nice shower. Washer dryer was a plus. Within walking distance of shops and restaurants. Loved having a dedicated parking spot on the same floor as the unit.
Stayed 1 night in Apr 2023
Response from The Team at Dalgety Apartments on 9 May,2023
Lynn - thank you so much for taking the time to complete this review and for letting us know how much you enjoyed your stay with us. We do hope to be able to welcome you back here to Dalgety Apartments in the not too distant future

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay and will certainly stay again
Stayed 1 night in Jan 2023
Response from Management Team Dalgety Apartments on 1 Feb,2023
Hi Pamela - thanks so much for letting us know that you had a most enjoyable stay and we look forward to welcoming you back in the not too distant future

10/10 Excellent

Carolyn

Stayed 1 night in Nov 2022
Response from Managment Team at Dalgety Apartments on 24 Nov,2022
Hi Carolyn - many thanks for completing this review and we were delighted to read that you had a great stay with us - We do hope to be able to welcome you back to Dalgety Apartments in the not too distant future

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location super friendly and helpful staff
Stayed 1 night in Oct 2022
Response from Management Team Dalgety Apartments on 24 Nov,2022
Hi Yvonne - thank you very much for taking the time to complete this review and thank you for letting us know that you had a great stay with us. We do hope to be able to welcome you back to Dalgety Apartments in the not too distant furture

8/10 Good

Hanzel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a relaxing time.
Stayed 1 night in Oct 2022
Response from Clint Raymond on 13 Nov,2023
Dear Hanzel,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a relaxing time during your stay.Creating a comfortable and enjoyable environment for our guests is our top priority, and it's wonderful to know that we were able to contribute to your positive experience.If you have any specific feedback or suggestions on how we can further enhance our services, please feel free to share. We appreciate your valuable input.We look forward to the opportunity of hosting you again in the future. Thank you for choosing us for your stay.

8/10 Good

Gary

Liked: Cleanliness, amenities, property conditions & facilities
The pool area is great.
Stayed 1 night in Oct 2022
Response from The Team at Dalgety Apartments on 21 Oct,2022
Hi Gary - thanks for taking the time to complete this review and for letting us know that you enjoyed the pool area - we do agree that it is somewhat special!We do hope to be able to welcome you back to Dalgety Apartments in the not too distant future

10/10 Excellent

Patricia, Deception bay

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful place but plates and spoon and forks etc wasn’t clean and bathtub too hard to get in and out of😳
Stayed 4 nights in Sep 2022
Response from Management Team Dalgety Apartments on 13 Oct,2022
Hi Patricia - many thanks for taking the time to complete this review and please accept our sincere apologies for the cutlery etc not being clean! We have spoken to our Housekeeping team re this. As we do have some apartments with walkin showers may we suggest that you ask for one of these apartments should you stay with us again Thanks for letting us know that you found Dalgety Apartments to be a beautiful place

8/10 Good

Warwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious well equipped apartment. Comfortable bed and good shower
Stayed 3 nights in Sep 2022
Response from Management Team Dalgety Apartments on 3 Oct,2022
Hi Warwick - thanks so much for taking the time for completing this review and for letting us know that you enjoyed your stay with us

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and great communication.
Stayed 1 night in Sep 2022
Response from The Team at Dalgety Apartments on 29 Sept,2022
Hi Simon - thanks so much for completing this review and we were delighted that you had a great stay with us. We do hope to welcome you back in the not too distant future

6/10 Okay

Marie

Travelled with partner
Liked: Property conditions & facilities
Property was nice view from balcony was OK as we were only on level 6
Stayed 3 nights in Sep 2022
Response from Management Team Dalgety Apartments on 29 Sept,2022
Hi Marie - thank you for taking the time to complete this review - we are sorry that we were not able to allocate you an apartment on a higher floor but were pleased to read you found the property nice.

10/10 Excellent

Loretta

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
proximity to my worksite and shops is great. Reception staff assisted when the pre-registration upload failed (may have been my error)
Stayed 2 nights in Sep 2022
Response from Management Team Dalgety Apartments on 29 Sept,2022
Hi Loretta - thanks so much that you had a great stay with us and that our location was perfect for you!We looking forward to having you stay with us again when you next come to Townsville

8/10 Good

Billie

Travelled with family
Liked: Staff & service
Great location and big apartment. Really in need of curtains in the rooms and the checking in was a bit confusing as no one was at reception. A little bit dated and over priced but overall ok.
Stayed 5 nights in Jul 2022
Response from Managment Team at Dalgety Apartments on 28 Jul,2022
Hi Billie - thanks for taking the time to complete this review - we do appreciate all feedback that we receive

10/10 Excellent

melissa

Stayed 2 nights in Jun 2022

10/10 Excellent

Karolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing apartment overlooking Magnetic Island and the Townsville Harbor. Large 2 bedroom apartment with a fully equipped kitchen and 2 full bathrooms. Staff were super friendly. Close to shops and restaurants. Highly recommend and will stay there again.
Stayed 3 nights in May 2022
Response from Management Team Dalgety Apartments on 13 Jun,2022
Hi Karolyn - many thanks for taking the time to complete this review and for your great feedback! We do enjoy knowing that our guests had a great stay and do look forward to your next stay with us

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation and location
Stayed 1 night in Dec 2021
Response from Management at The Dalgety Apartments on 3 Jan,2022
Hi Peter - Many thanks for taking the time to complete this review and for your feedback. Our team members always enjoy knowing that our guests had a great stay We wish you all the best for 2022!

6/10 Okay

Richard

It’s fine.
It was fine - nothing standout other than location which is pretty good, and the pool area which is amazing. Advertised wifi which wasn’t true, and some pretty obvious stains/mess in the room.
Stayed 4 nights in Dec 2021
Response from Management at The Dalgety Apartments on 3 Jan,2022
Hi Richard - thank you so very much for completing this review and providing us with your feedback. Please accept our sincere apologies with regards to the WIFI issue and we currently reviewing all sites that we are listed on to ensure the information is correct. We have also spoken to our Housekeeping team and are working to ensure their standards are lifted. It was good to read that our location is good and you found our pool area to be great. We wish you all the best for 2022

8/10 Good

Jenifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location and beautiful views but the unit was very tired looking and a few things needed updating.
Stayed 2 nights in Nov 2021
Response from Management at The Dalgety Apartments on 6 Dec,2021
Hi Jenifer - thanks for completing this review and apologies for the delay in responding to you. We appreciate your feedback and will be working with the owner of the unit to have soft upgrade of items in the apartment. We were delighted to see that you enjoyed the views and our location - we do agree with you !!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had 4 day stay and really enjoyed ourselves .Our apartment was spotless well presented , We were most impressed with the lady at reception. So pleasant which was so nice compared with some reception staff who are only interested in credit card details.This lady was tops. ,We will be back.
Stayed 4 nights in Nov 2021
Response from The Team at Dalgety Apartments on 9 Nov,2021
Hi Barbara - many thanks for taking the time to complete this review and we are delighted that your stay with us was enjoyable. Thank for your your kind comments re our team member - we do appreciate that as well. We hope to welcome you back when you next visit family and friends around Townsville!

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big apartment with nice balcony and view but does need a bit of TLC and lacks some cooking basics for an apartment. Loved the gym and choice of equipment. Staff were fantastic and very helpful
Stayed 4 nights in Oct 2021
Response from The Team at Dalgety Apartments on 22 Oct,2021
Hi Helen - thanks so much for taking the time to complete this review - we really appreciate your feedback and have followed up with the lack of cooking utensils etc We wish you all the best for the remainder of this year and hope to welcome you back to Dalgety Apartments at a future date The Team at Dalgety Apartments

2/10 Terrible

Rece

Disliked: Cleanliness
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the apartment, views, and location
Stayed 1 night in Aug 2021
Response from Reception on 23 Aug,2021
Thank for the great review. We do hope to see you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service, great room
Stayed 1 night in Aug 2021
Response from Management on 23 Aug,2021
Thank for the great review. - we do appreciate the time you have taken to complete this We do hope to see you again. Management

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Great views, clean, breezy. Furniture and carpet was a bit dated but so what. Comfortable bed and I'm happy
Stayed 2 nights in Jul 2021
Response from Management on 23 Aug,2021
Thank for the great review. We appreciate you taking the time to complete this We do hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the 17th floor. Room was homely with everything we needed. Staff at reception were lovely. Only down side for us was the lift for the carpark was broken, so just meant a bit of extra walking carrying all our gear. Overall we enjoyed our stay and would definitely stay again.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent unit. Great location and view.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2021

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff. Comfortable bed and apartment had everything we needed. Great value for money. Convenient location, only a short walk to everything.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located great views! Communication from staff excellent. The views to Castle Hill, Magnetic Island and around are amazing.
Stayed 1 night in Jan 2021