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Reviews of The Robert Towns

4 out of 5
The Robert Towns
261 Stanley Street, Townsville, QLD

Reviews

7.4

Good

Rating 10 - Excellent. 181 out of 713 reviews" "
Rating 8 - Good. 272 out of 713 reviews" "
Rating 6 - Okay. 136 out of 713 reviews" "
Rating 4 - Poor. 72 out of 713 reviews" "
Rating 2 - Terrible. 52 out of 713 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place to stay. very good service also i will like to thank Jes for her services.
Stayed 4 nights in May 2024

10/10 Excellent

Satunya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy no fuss place to stay
Stayed 1 night in Apr 2024

6/10 Okay

Glenn

Liked: Cleanliness, property conditions & facilities
A great little motel. My challenge is that they knew how many people were staying but only had half the blankets in the room. The staff were good when I dealt with them. I hope it was a slight hiccup in service
Stayed 2 nights in Mar 2024

8/10 Good

PAUL, Helensvale

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Central location Power showers cold AC and good deep pool
Stayed 2 nights in Mar 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Lee

Stayed 1 night in Feb 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Neat, tidy and comfy.
Stayed 1 night in Feb 2024

6/10 Okay

Holly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It is super close to the city. Has outdated bathroom and a shower from 1960. The bed was comfy. The staff were nice. It’s not worth $400 a night
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Peter

Liked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

belinda

Liked: Cleanliness, staff & service, amenities
Staff are great
Stayed 1 night in Jan 2024

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
As a repeat customer, I was pleasantly surprised by the large upstairs room which was clean and quiet. The staff were responsive and had convenient options for my late check in/early check out needs.
Stayed 1 night in Dec 2023

8/10 Good

Sharon

Stayed 1 night in Jan 2024

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice cheap economic hotel. Nice pool a bit deceptive say 1.1 meter deep when maybe 1.5 and 2 m mark maybe 3 metres but great deep pool. Easy walk to town except for the extreme heat
Stayed 2 nights in Dec 2023
Response from Trevor on 10 Jan,2024
Hi Kevin.Glad you enjoyed the property, especially the pool, not much i can do about the heat though. Just a note on the pool- there is a second depth marker on the next pole down indicating 2.1mtrs.

10/10 Excellent

Debra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Very convenient with the kids
Stayed 4 nights in Dec 2023
Response from Trevor on 10 Jan,2024
Hi Debra.Glad to hear you enjoyed the property. Please, come again

10/10 Excellent

Nair

Stayed 3 nights in Dec 2023

8/10 Good

Timothy, Bracknell

Stayed 2 nights in Dec 2023

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Janice

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Awesome location. Walkable to shops and eateries. Parking can be a little tight sometimes. Friendly staff. But internet is really bad, its weak and doesnt really work. Only about 5 channels of tv. I didnt use the pool. Comfortable beds. Limited milk, just basic coffee sachets. No biscuits. Could be a bit more generous with welcome pack.
Stayed 3 nights in Nov 2023

8/10 Good

Brian

Liked: Staff & service
Stayed 4 nights in Nov 2023

4/10 Poor

Blair

Travelled with family, Business traveller
Disliked: Property conditions & facilities
I was initially impressed when seeing the images in the website, I little shocked that the apartments were not as seemed in the photos Clean, however tired, curtains looked as though made with felt by a child and included the holes in them, certainly not impressed and they felt and looked dirty. No manager on site at nite to me is a big thing especially when there is trouble or rowdy behaviour at the complex This is a big must sorry won’t be back
Stayed 1 night in Nov 2023
Response from Trevor on 23 Nov,2023
HI Blair. Sorry we didnt meet your expectations on this visit. We are currently going through room by room and washing/replacing the curtains.Just to clarify- reception is open between 9am and 8pm, however i do live on site and am available 24/7 should our after-hours call team deem it necessary to wake me up throughout the night, simply just a phone call to our normal number for noise complaints or other major issues.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Getaway
Booking in process efficient, staff helpful and friendly, repairs to a dripping shower tap repaired to satisfaction both for my time and convenience. Geographically placed so it was a pleasurable walk to the Mall, where there is an abundance of delightful coffee places and some shopping. Quiet and safe to stay
Stayed 6 nights in Oct 2023
Response from Trevor on 12 Nov,2023
Hi Christine.Thank you for the review and i an so glad you enjoyed your stay (dripping tap excluded). We are certainly well located with most things within walking distance. Hope to be able to welcome you again

8/10 Good

Charles Thomas

Travelled with partner
Liked: Amenities
Our room was clean and beds comfortable. Easy access to town
Stayed 3 nights in Nov 2023
Response from Trevor on 12 Nov,2023
Hi Charles.Thank you for your review and i am glad you enjoyed your stay. We hope to be able to welcome you again in the future.

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 1 night in Nov 2023
Response from Trevor on 12 Nov,2023
Hi Kim.Thank you for your review. Our revenue team certainly aim to keep us as an affordable option in Townsville.

10/10 Excellent

Rosa

Stayed 1 night in Oct 2023

6/10 Okay

Dale

Stayed 1 night in Oct 2023

4/10 Poor

Summa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Quite disappointing really, couldn't check in early & our room wasn't even ready 1 hour after check in time. Room looked nothing alike the one we booked online. Definitely would never stay there again
Stayed 1 night in Oct 2023
Response from Trevor on 12 Nov,2023
Hi Summa.Sorry to hear we werent able to meet your expectations on this occasion. We hope that next time you visit we can certainly prove that this is an unusual result

6/10 Okay

George

Travelled with group
Liked: Amenities
Disliked: Staff & service
No towel in the room. Dirty blanket in the cupboard. Girl at reception wasn't friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Danny John

Liked: Staff & service, property conditions & facilities
👌
Stayed 2 nights in Oct 2023

8/10 Good

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Reported a hammering issue in the HW tap, hoping in is addressed from a maintenance point of view
Stayed 1 night in Oct 2023
Response from Trevor on 12 Nov,2023
Hi Ronald.thank you for your review and also for bringing the issue with water hammering to our attention. We have had plumbers attend site since and hope that this issue has been resolved.

8/10 Good

Tammy

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

4/10 Poor

Ivonne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed with the visit. The room, beds, and everything in the room are old. Totally not as described or shown as in the website. It was very noisy too. Will not visit again.
Stayed 1 night in Sep 2023

6/10 Okay

Trevor

Rooms needed cleaning properly
Stayed 2 nights in Sep 2023

8/10 Good

Lynene Maren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean but needs a bit of an upgrade in some areas.
Stayed 1 night in Sep 2023

8/10 Good

Kelly

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean and easy parking
Stayed 1 night in Aug 2023
Response from The Robert Towns on 10 Sept,2023
Hi Kelly.Thanks for the positive review, i will let our housekeeping team know

10/10 Excellent

Fionnuala

Stayed 2 nights in Aug 2023
Response from Robert Towns Team on 4 Sept,2023
Hi Fionnuala.Thank you for the wonderful review

8/10 Good

Stephen

Stayed 1 night in Aug 2023

10/10 Excellent

Judd

Stayed 2 nights in Aug 2023
Response from The Robert Towns on 13 Sept,2023
Thanks for the positive review. Look forward to having you back again

4/10 Poor

Mel

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Shower was dirty and the drain was blocked. There was Mould growing in the grout of the shower and the screens were growing with soap scum. The bed was terrible. The mattress was not even flat anymore and was dipping in the middle. Would not stay there again
Stayed 1 night in Aug 2023
Response from Chris on 27 Aug,2023
Hi Mel,Sorry to hear that you did not enjoy your stay with us, I will have housekeeping look into the issues you have mentioned, we are always trying to update our rooms and will look further into your complaint.Regards

6/10 Okay

Jenny

Travelled with family
Liked: Staff & service
Just a little old and noisy plumbing.
Stayed 1 night in Aug 2023
Response from Chris on 27 Aug,2023
Hi Jenny,Thank you for your review.Sorry to hear the plumbing bothered you, We try and keep her looking and sounding grand where we can!Regards

10/10 Excellent

Graham

Stayed 1 night in Aug 2023
Response from Robert Towns Team on 2 Sept,2023
Thanks for the positive 5 star review

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place a neglected mess. Online photos are not an accurate reflection of this place. Noise from other guests and the noisy plumbing kept us awake include showers at 4am in the morning! Dark rooms from only block out curtains, no privacy if opened. One curtain was nailed to the door frame! Dirty ledges and filthy shower screen. Stained basin. Restaurant closed during COVID and has never opened Saw a member of staff once when we checked in but never again. I could go on but frankly the place is not worth the effort!
Stayed 2 nights in Aug 2023
Response from Chris on 17 Aug,2023
Hi David,Sorry to hear that you did not enjoy your stay.We are always looking to make updates to the hotel and will take your notations onboard.

8/10 Good

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023
Response from Chris on 17 Aug,2023
Thank you Brad,I'm happy to hear you have enjoyed your stay.

6/10 Okay

GEOFFREY

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We loved the parking and location. Nice pool area also. We were very glad there was a spare single bed because there’s no way two of us could have slept in the bouncy castle that was the queen bed. Guys it’s time to update the mattresses, the tv’s (we couldn’t even read the remote buttons) and the shower screens are a disgrace. The room was dark because the only curtain we could open that would still allow privacy was screwed to the walk. Perhaps put up some sheer curtains so that the main drapes can be opened whilst retaining some privacy.
Stayed 3 nights in Jul 2023
Response from Chris on 17 Aug,2023
Hi Geoffrey,We are happy to hear that you enjoyed the location of Robert Towns.We are looking into many updates in the coming weeks.Hopefully we tick some of the boxes that you have mentioned.Regards Chris

10/10 Excellent

Michael

Business traveller
Liked: Amenities, property conditions & facilities
Helpful staff, easy parking, and restaurants walkable
Stayed 1 night in Aug 2023
Response from Leo Oliveira on 5 Aug,2023
Thank you for taking time to give us a review Michael! it was great to have you with us this Friday night. Hope you have a great weekend. Cheers, Leo Oliveira

4/10 Poor

Tracey

Stayed 1 night in Aug 2023
Response from Leo Oliveira on 4 Aug,2023
I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention at your check-out and be sure that will do our best to satisfy you better in your next stay with us.Have a great weekend Tracey. Regards, Leo Oliveira

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only stayed 1 night - check in was very easy & room bery clean & comfortable
Stayed 1 night in Jul 2023
Response from Leo Oliveira on 4 Aug,2023
Thanks so much for sharing your experience with us Stephen. We hope to see you again soon.

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to access attractions
Stayed 2 nights in Jul 2023
Response from Leo Oliveira on 5 Aug,2023
Hi Yvonne, Thank you for giving us a review. Hope see you soon at Robert Towns.