Tresco West Bushland Reserve

The first room that I was given, smelt terribly of cigarette smoke when I entered. I opened the balcony door to get some fresh air into the room. I very quickly closed the door again, as there was a pile of cigarettes butts in the middle of the balcony. I went down to the reception area to inform them of the situation. They very quickly & most apologetically gave me a much better room.

First impressions count: The main hotel entrance is located across from the Crown MultiLevel Car park on the side of a freeway underpass that literally makes you feel unsafe: Abandoned shopping carts, broken glass, graffiti, unidentifiable fluids on the ground that you have to drag your suitcase through. Once inside the hotel there are stairs and no-one around to help you with your suitcase. At the time of my check in there was a noisy function in the small lobby and I had to literally shout to get my check in information across. The rooms are good in layout, industrial style with bare concrete ceilings. One pair of slippers only. The carpet feels dirty and room service didn’t even bother hanging up the robes, they were just thrown onto the bed. Milk in the fridge was expired by a month. The breakfast was good but fairly limited, excellent in duration though - until 12pm. The pool area looks great. Staff was friendly. Overall - would I stay here again? Absolutely not, just because of the entrance situation. Who wants to stay in a five star hotel where the approach feels like you are in a dangerous and unsanitary area?

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