This property is in a good location and reasonably priced, but lacks customer relations.
We arrived several hours early and we’re told we could not check in until 3 - it’s the only place we couldn’t check in early, but it’s possible the room was not ready, so that’s not a big deal. It was obvious that we would go explore, especially since the waterfall is across the street.
We paid admission to the waterfall and museum while we waited only to find out the hotel gives a free admission pass to those to their guests. As a paying guest they could have given us the passes and told us to explore until the room was ready since we are their guest that day.