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Reviews of Hampton Inn & Suites Tahoe-Truckee

2.5 out of 5
Hampton Inn & Suites Tahoe-Truckee
11951 State Highway 267, Truckee, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 351 out of 568 reviews" "
Rating 8 - Good. 156 out of 568 reviews" "
Rating 6 - Okay. 34 out of 568 reviews" "
Rating 4 - Poor. 18 out of 568 reviews" "
Rating 2 - Terrible. 9 out of 568 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lorraine

Stayed 1 night in Apr 2024

10/10 Excellent

Juley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown Truckee and ski slopes Staff is very attentive and nice Breakfast is OK. But it is free
Stayed 2 nights in Apr 2024
Response from Ross McNamara- AGM on 11 Apr,2024
Dear Valued Guest, Thank you for choosing to stay with us here at Hampton Inn & Suites Tahoe-Truckee! We are pleased to hear that you enjoyed your stay and our friendly service. We look forward to hosting you again the next time you are visiting the area. Best regards, Ross McNamaraAssistant General Manager

10/10 Excellent

Katherine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 3 nights in Mar 2024
Response from Ross McNamara- AGM on 4 Apr,2024
Dear Valued Guest, Thank you for choosing to stay with us here at Hampton Inn & Suites Tahoe-Truckee. We are pleased to hear that you enjoyed your stay with us and look forward to hosting you again the next time you are in the area! Kind regards, Ross McNamaraAssistant General Manager

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Hampton Inn and Suites is conveniently located to Palisades Tahoe with just a short 25 min ride to the mtn -- when there are no issues with traffic delays. This is an older property that has been well maintained. Décor is dated, however the property, rooms, lobby, fitness area and pool is clean and well kept. No smells which is key for me!! Continental breakfast was included with our stay which was very nice, good selection of breakfast foods, coffee, tea, etc. Nothing over the top, appropriate for a breakfast on the go. We will stay here again!!
Stayed 2 nights in Mar 2024
Response from Ross McNamara - AGM on 28 Mar,2024
Dear Valued Guest, Thank you for choosing to stay with us here at Hampton Inn & Suites Tahoe-Truckee! We are pleased to hear that you enjoyed your stay, and we look forward to hosting you again the next time you're visiting the area. Kind regards, Ross McNamaraAssistant General Manager

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel is just fine—offering clean and spacious rooms and easy, friendly service. Highly recommend for a night or two.
Response from Ross McNamara - Assistant General Manager on 19 Mar,2024
Dear valued guest, Thank you for choosing to stay with us here at Hampton Inn & Suites Tahoe-Truckee! We are pleased to hear that you enjoyed your stay with us, and we look forward to hosting you again in the near future. Best regards, Ross McNamaraAssistant General Manager

10/10 Excellent

Jay

Stayed 1 night in Mar 2024
Response from Ross McNamara- AGM on 4 Apr,2024
Dear Valued Guest, Thank you for choosing to stay with us here at Hampton Inn & Suites Tahoe-Truckee. We are pleased to hear that you enjoyed your stay with us and look forward to hosting you again the next time you are in the area! Kind regards, Ross McNamaraAssistant General Manager

8/10 Good

Yuwaye, Burlingame

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good. Clean rooms, efficient service. Only complaint was that the bed was a bit soft.
Stayed 1 night in Mar 2024
Response from Ross McNamara- AGM on 10 Mar,2024
Dear Valued Guest, Thank you for your choosing to stay with us here at Hampton Inn & Suites Tahoe-Truckee. We are pleased to hear that you enjoyed your stay and look forward to hosting you again the next time you're in the area. Kind regards, Ross McNamara Assistant General Manager

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a budget place that is worth the money. Breakfast is very good.
Stayed 3 nights in Feb 2024
Response from Ross McNamara- AGM on 9 Mar,2024
Dear Valued Guest, Thank you for choosing to stay with us here at Hampton Inn & Suites Tahoe-Truckee. We are pleased to hear that you enjoyed your stay and we look forward to hosting you again the next time you are in the area!Best Regards, Ross McNamaraAssistant General Manager

10/10 Excellent

Chung-Shang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ross McNamara- AGM on 25 Feb,2024
Dear valued guest, Thank you for choosing to stay with us here at Hampton Inn & Suites Tahoe-Truckee. We are pleased to hear that you enjoyed your stay and look forward to hosting you again the next time you're in the area!Cheers!Ross McNamaraAssistant General Manager

8/10 Good

shashikant

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the breakfast and other amenities.
Stayed 2 nights in Feb 2024
Response from Ross McNamara - AGM on 23 Feb,2024
Dear valued guest, Thank you so much for choosing to stay with us at Hampton Inn & Suites Tahoe-Truckee. We are pleased to hear that you had a great stay and enjoyed our amenities and breakfast. We hope that we are able to host you again the next time you're in the area! Regards, Ross McNamara Assistant General Manager

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Ross McNamara- AGM on 27 Mar,2024
Dear Valued Guest, Thank you for choosing to stay with us here at Hampton Inn & Suites Tahoe-Truckee. We are pleased to hear that you enjoyed your stay with us. We look forward to hosting you again the next time you're in the area! Kind regards, Ross McNamaraAssistant General Manager

4/10 Poor

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience except for terrible beds, pillows and bedding. And therefore nearly no sleep for me and my wife.
Stayed 2 nights in Jan 2024
Response from Ross McNamara - Assistant General Manager on 7 Feb,2024
Hi Edward, I am sorry to hear that you and your wife were unable to sleep during your stay with us due to the bedding. I would like to connect with you to learn more about this. Please contact me at 530.587.1197 or ross.mcnamara@hilton.com at your earliest convenience. Thank you, Ross McNamaraAssistant General Manager

10/10 Excellent

Ria, Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly. I meet 3 different front desk from the time i checked in to the time i checked out. All 3 always have a smile on their faces.
Stayed 1 night in Jan 2024
Response from Ross McNamara - Assistant General Manager on 7 Feb,2024
Hello Ria, Thank you so much for your feedback! We are happy to hear that you enjoyed our friendly service. We hope to host you again next time you're visiting the area! Thank you, Ross McNamaraAssistant General Manager

10/10 Excellent

Jacqueline

Stayed 1 night in Jan 2024
Response from Ross McNamara- AGM on 27 Mar,2024
Dear Valued Guest, Thank you for choosing to stay with us here at Hampton Inn & Suites Tahoe-Truckee. We are pleased to hear that you enjoyed your stay with us. We look forward to hosting you again the next time you're in the area! Kind regards, Ross McNamaraAssistant General Manager

10/10 Excellent

Alicia

Stayed 1 night in Jan 2024
Response from Ross McNamara - AGM on 14 Feb,2024
Hello Alicia, Thank you for your feedback! We truly appreciate it and hope to host you the next time you're visiting the area!Regards, Ross McNamaraAssistant General Manager

10/10 Excellent

Hila, Los Altos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ross McNamara - Assistant General Manager on 7 Feb,2024
Hello Hila, Thank you for your feedback! We truly appreciate it and hope to host you the next time you're visiting the area!Thank you, Ross McNamaraAssistant General Manager

10/10 Excellent

evelyn

Stayed 1 night in Jan 2024
Response from Ross McNamara - Assistant General Manager on 7 Feb,2024
Hello Hila, Thank you for your feedback! We truly appreciate it and hope to host you the next time you're visiting the area!Thank you, Ross McNamaraAssistant General Manager

8/10 Good

Lok

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Ross McNamara - Assistant General Manager on 7 Feb,2024
Hello Hila, Thank you for your feedback! We truly appreciate it and hope to host you the next time you're visiting the area!Thank you, Ross McNamaraAssistant General Manager

4/10 Poor

Vasilios, New York

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Old rooms, dirty carpet. Price was high but needed place to stay over holiday weekend.
Stayed 3 nights in Dec 2023
Response from Ross McNamara - Assistant General Manager on 7 Feb,2024
Hi Vasilios, I am sorry to hear about your experience. I would like to connect with you to learn more about this. Please contact me at 530.587.1197 or ross.mcnamara@hilton.com at your earliest convenience. Thank you, Ross McNamara

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness
Location is good, but not worth the price. Not good for people with allergies to cat or dog dander as the carpeting holds a lot of pet hair from previous occupants. Our noses dripped and we sneezed the entire time in the room. There was nothing that could be done except cut our visit short.
Stayed 3 nights in Dec 2023
Response from Ross McNamara - Assistant General Manager on 7 Feb,2024
Hi David, I am sorry to hear about your experience. I would like to connect with you to learn more about this. Please contact me at 530.587.1197 or ross.mcnamara@hilton.com at your earliest convenience. Thank you, Ross McNamara

10/10 Excellent

Michelle, san francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ross McNamara - Assistant General Manager on 7 Feb,2024
Hello Hila, Thank you for your feedback! We truly appreciate it and hope to host you the next time you're visiting the area!Thank you, Ross McNamaraAssistant General Manager

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ross McNamara - Assistant General Manager on 7 Feb,2024
Hello Hila, Thank you for your feedback! We truly appreciate it and hope to host you the next time you're visiting the area!Thank you, Ross McNamaraAssistant General Manager

10/10 Excellent

vijaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ross McNamara - Assistant General Manager on 7 Feb,2024
Hello Hila, Thank you for your feedback! We truly appreciate it and hope to host you the next time you're visiting the area!Thank you, Ross McNamaraAssistant General Manager

8/10 Good

Noel

Stayed 1 night in Nov 2023
Response from Ross McNamara - Assistant General Manager on 7 Feb,2024
Hello Hila, Thank you for your feedback! We truly appreciate it and hope to host you the next time you're visiting the area!Thank you, Ross McNamaraAssistant General Manager

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly staff
Great location, very very friendly staff. Rooms are a little outdated but clean. The staff makes up for it. Thank you!
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen, Santa Clara

Stayed 1 night in Nov 2023

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, friendly people
Stayed 2 nights in Nov 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Carole

Stayed 1 night in Nov 2023

8/10 Good

seng kong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful area. Great decor, loved the funishings in lobby and Breakfast area. Very comfortable. Breakfast staff very clean and organized. Always was on top of everything.
Stayed 3 nights in Oct 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and the property was very clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Ellen

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Carpet needs replacing, or at least a deep cleaning.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Heather

Stayed 2 nights in Sep 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Paulus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and property
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean; convenient location to Lake Tahoe
Stayed 1 night in Sep 2023

8/10 Good

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, liked the lobby’s wooden decor. Breakfast was delicious with good assortment. Rooms and corridors needs update. Carpet and upholstery looks old and gives a depressed feeling. Staff was friendly and helpful.
Stayed 1 night in Sep 2023

6/10 Okay

Mary

Liked: Cleanliness, staff & service, room comfort
Just okay
I’m a big fan of Hampton Inns but this one falls a little short. It could definitely use a “refresh”. Lots of stains on the carpet, not quite as many choices at breakfast, etc.
Stayed 1 night in Sep 2023

8/10 Good

Traci

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice and comfortable.
Stayed 1 night in Sep 2023

8/10 Good

Traci

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Easy check in and friendly staff. Beautiful area!
Stayed 1 night in Sep 2023

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was there for a very quick stay, but really enjoyed the location. It was well maintained and quite comfortable. Went for a soak in the hot tub and it did not disappoint!
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Amenities
Easy to get to.
Stayed 1 night in Aug 2023

8/10 Good

Gay

Travelled with family
Liked: Staff & service, amenities
It was a very nice area
Stayed 1 night in Aug 2023

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Great place. It’s just that the furniture in the room was pretty stained & dirty looking. My only complaint.
Stayed 2 nights in Aug 2023

10/10 Excellent

Clarisse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we go to Truckee
Stayed 1 night in Aug 2023