Tugbongan Holidays

Due to unforeseen weather conditions we were not able to have tv operations

Everything like shopping and restaurants in walking distance

accessible and very friendly staff

We stayed at this hotel in Aug 2023 and everything looked brand new, the comforters and bath towels were purely white and that bathrooms were gorgeous. This time around, we got disappointed. The hotel looked very dated from the bathroom to the now off white colored towels and comforters. So sad. We still love staying here but I hope they strive harder to maintain the hotel's amenities and change what needs to be changed such as bath towels and comforters. We'd rather stay at radisson blu if no changes will be done soon.

Property is okay. Great value for what I paid for it. Tis the only 2 bedroom, 2 bathroom hotel on Expedia in Cebu City, but cost less than most 1 bedrooms. Accomdated 4 people including myself, and paid a 1 guest rate for 4 guest. So value is unbeatable. However, communication is horrible. Who ever was left in charge of this unit, doesn't reply immediately. Some of my messages, took a week to get a reply. Check-in was painful. I wasn't informed which tower or what room # was until 3 minutes before 3 P.M. Check-in time. I needed that info so I could let security know so they would let me into property, park my vehicle, and drop off my bags at front counter. Even after I was finally given the Tower and room #, I wasn't told how to get into the room. Wasn't given a key or passcode. So I had to contact the property handler again, and was told it was a key and front desk clerk had it. So I asked the desk clerk for the key, and it was inside a lockbox. The desk clerk didn't have the lockbox's combo code. So had to contact propery manager yet again!!! And had to wait some more for property handler to reply. Basically, Check-in was 3 PM but it was much later before i finally was able to enter unit. So nice place, horrible communication.