2 restaurants, breakfast served
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Reviews of Aloft Tulum

4.5 out of 5
Aloft Tulum
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 200 out of 311 reviews" "
Rating 8 - Good. 71 out of 311 reviews" "
Rating 6 - Okay. 15 out of 311 reviews" "
Rating 4 - Poor. 13 out of 311 reviews" "
Rating 2 - Terrible. 12 out of 311 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, Marysville

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very well operated Hotel. Easy access to all Tulum has to offer without the inconvenience of the beach road Hotels. I have stayed in most of the 4 to 5 star Hotels in Tulum over the past 20 years and prefer the Aloft. Its a very friendly Hotel that you can really enjoy with all the restaurants and shops within walking distance. I will be returning to Tulum again shortly and will again stay at the Aloft .
Stayed 7 nights in Apr 2024

8/10 Good

Austin

Liked: Cleanliness
I enjoyed my stay at Aloft Tulum, and would definitely return
Stayed 4 nights in Apr 2024

10/10 Excellent

Richard, Marysville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Sandesh

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible
Stayed 1 night in Mar 2024
Response from Aloft Tulum on 29 Apr,2024
On behalf of the entire hotel team, I would like to thank you for sharing your comments. They are very helpful to us to improve the service.Once again, I thank you for taking the time to share your comments.

10/10 Excellent

Bria

Liked: Cleanliness, staff & service, property conditions & facilities
loved it
Stayed 4 nights in Apr 2024
Response from Aloft Tulum on 24 Apr,2024
On behalf of the entire hotel team, I would like to thank you for sharing your comments. They are very helpful to us and will be shared with the entire hotel team.Once again, I thank you for taking the time to share your comments. We look forward to welcoming you back soon.

8/10 Good

Poojan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. It’s located exactly midway from the beach and the city, you can walk or bike both ways. The rooms are clean and service is good. The rooftop pool and bar are good as well.
Stayed 1 night in Apr 2024
Response from Aloft Tulum on 19 Apr,2024
On behalf of the entire hotel team, I would like to thank you for sharing your comments. They are very helpful to us and will be shared with the entire hotel team.Once again, I thank you for taking the time to share your comments. We look forward to welcoming you back soon.

4/10 Poor

Mitchell

Travelled with partner
Disliked: Staff & service
There are other options in the area far better for the price.
Stayed 1 night in Apr 2024
Response from Aloft Tulum on 11 Apr,2024
On behalf of the entire hotel team, I would like to thank you for sharing your comments. They are very helpful to us and will be shared with the entire hotel team.

2/10 Terrible

Lakeisha

Travelled with partner
Disliked: Staff & service
My recent stay at Aloft in Tulum, Mexico, was far from the relaxing getaway I had anticipated. Despite the hotel’s promising amenities and favorable location, our experience was marred by a series of unfortunate events, culminating in a significant inconvenience that greatly impacted our vacation. Upon arriving, we were initially impressed with the modern design and the welcoming atmosphere of the hotel. However, our positive impressions quickly faded when we encountered a major issue with our room. Shortly after settling in, we discovered that our room was flooded. The shock and discomfort of finding water all over the floor cannot be overstated. Not only was it a safety hazard, but it also caused a great deal of stress as we scrambled to protect our belongings from damage. The response from the hotel staff, while prompt, did not fully compensate for the distress caused. We were moved to another room, but the process was far from smooth. The disruption to our stay was significant, requiring us to repack our belongings, navigate through the hotel's reassignment process, and settle into a new room, all of which consumed time and energy that should have been spent enjoying our vacation. Furthermore, the inconvenience of moving rooms disrupted our plans for the day and left us feeling unsettled and frustrated. While we understand that accidents happen, the situation could have been handled more efficiently to minimize the impact on our stay. Regrettably, this experience has
Stayed 3 nights in Mar 2024
Response from Aloft Tulum on 7 Apr,2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Bernard

Stayed 2 nights in Mar 2024
Response from Aloft Tulum on 20 Apr,2024
On behalf of the entire hotel team, I would like to thank you for sharing your comments. They are very helpful to us and will be shared with the entire hotel team.Once again, I thank you for taking the time to share your comments. We look forward to welcoming you back soon.

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stay
Stayed 1 night in Feb 2024
Response from Aloft Tulum on 7 Apr,2024
En nombre de todo el equipo del hotel, quiero darle las gracias por compartir sus comentarios. Son de mucha ayuda para nosotros y serán compartidos con todo el equipo del Hotel.Una vez más, le agradezco el tiempo dedicado a compartir sus comentarios. Esperamos volver a darle la bienvenida pronto.

8/10 Good

Mareshah

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was great except hotel WiFi was bad. The first floor was spotty for reception.
Stayed 6 nights in Mar 2024
Response from Aloft Tulum on 7 Apr,2024
En nombre de todo el equipo del hotel, quiero darle las gracias por compartir sus comentarios. Son de mucha ayuda para nosotros y serán compartidos con todo el equipo del Hotel.Una vez más, le agradezco el tiempo dedicado a compartir sus comentarios. Esperamos volver a darle la bienvenida pronto.

10/10 Excellent

Aqib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Tulum. Central location to beaches and the city center. Everything was fantastic, from staff being friendly and helpful, location, cleanliness the hotel did not disappoint. Lots of amenities close by to make your stay perfect! Rooftop pool was also a great space.
Stayed 5 nights in Feb 2024
Response from Aloft Tulum on 7 Apr,2024
On behalf of the entire hotel team, I want to thank you for sharing your comments.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

courtney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Response from Aloft Tulum on 7 Apr,2024
En nombre de todo el equipo del hotel, quiero darle las gracias por compartir sus comentarios. Son de mucha ayuda para nosotros y serán compartidos con todo el equipo del Hotel.Una vez más, le agradezco el tiempo dedicado a compartir sus comentarios. Esperamos volver a darle la bienvenida pronto.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness
The pool area needs better cushions
Stayed 4 nights in Feb 2024
Response from Aloft Tulum on 7 Apr,2024
En nombre de todo el equipo del hotel, quiero darle las gracias por compartir sus comentarios. Son de mucha ayuda para nosotros y serán compartidos con todo el equipo del Hotel.Una vez más, le agradezco el tiempo dedicado a compartir sus comentarios. Esperamos volver a darle la bienvenida pronto.

6/10 Okay

Angel

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Aloft Tulum on 7 Apr,2024
On behalf of the entire hotel team, I would like to thank you for sharing your comments. They are very helpful to us and will be shared with the entire hotel team.Once again, I thank you for taking the time to share your comments. We look forward to welcoming you back soon.

8/10 Good

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel midway between downtown Tulum and the beach. Rooms were spacious and comfortable. Only gripe were that the pool loungers were tired and menu was limited.
Stayed 7 nights in Feb 2024
Response from Aloft Tulum on 7 Apr,2024
En nombre de todo el equipo del hotel, quiero darle las gracias por compartir sus comentarios. Son de mucha ayuda para nosotros y serán compartidos con todo el equipo del Hotel.Una vez más, le agradezco el tiempo dedicado a compartir sus comentarios. Esperamos volver a darle la bienvenida pronto.

10/10 Excellent

JIllian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Aloft! Stayed here as a family for a week. Beautiful hotel with all the amenities we needed, including two nice pools and a gym. The staff were all so friendly and helpful. We took advantage of the destination fee and free breakfast. For $20 a day, we got a daily free shuttle to the beach, $30 to spend on food, and enjoyed the complimentary trip to a gorgeous lagoon to snorkel. I would recommend this hotel to couple and families without hesitation.
Stayed 6 nights in Feb 2024
Response from Aloft Tulum on 7 Apr,2024
On behalf of the entire hotel team, I would like to thank you for sharing your comments. They are very helpful to us and will be shared with the entire hotel team.Once again, I thank you for taking the time to share your comments. We look forward to welcoming you back soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Aloft Tulum on 7 Apr,2024
On behalf of the entire hotel team, I would like to thank you for sharing your comments. They are very helpful to us and will be shared with the entire hotel team.Once again, I thank you for taking the time to share your comments. We look forward to welcoming you back soon.

8/10 Good

Jeremie

Liked: Cleanliness, property conditions & facilities
Great spot between El Centro and the hotel zone. Easy drive to both. Hotel was very nice but the services and amenities were lacking when compared to other hotels at this level. However the price was fantastic. Very good value!
Stayed 8 nights in Jan 2024

8/10 Good

Nicolle, North Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over a good spot if you have a car
Stayed 2 nights in Jan 2024

8/10 Good

Donald

Liked: Cleanliness, amenities, property conditions & facilities
It was difficult to navigate the amenities offered to me. I asked for assistance on the beach shuttle and i was told to scan a QR code. It did not work for me and the gentleman at the adventure desk told me thats the only way. He did not help me. The credit i was offered for food was to be used at breakfast or the WXYZ restaurant. You can only choose one during the day, that was not clear, and i was disappointed . They were housekeeping issues i will not elaborate.
Stayed 3 nights in Jan 2024

10/10 Excellent

Senith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 2 nights in Jan 2024

8/10 Good

Santiago Jose, Richmond

Liked: Amenities
The routes are totalled , do not rent a car , just move your self in taxi if budget allow it
Stayed 5 nights in Jan 2024

6/10 Okay

Arnold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and clean
Stayed 3 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
OK, but far from interesting stuff
Aloft Tulum wasn't the best hotel for a family trip. It is far from all but a few restaurants, as well as the Tulum ruins and the beaches. We had a car and the hotel does offer parking, but it's hard to find parking everywhere else in Tulum. The area around the hotel is really noisy at night (particularly on the weekends), which is probably great if you are young but not so great for a family that wants to hit the beach early tomorrow morning.
Stayed 3 nights in Dec 2023

8/10 Good

Charanjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Kirsten

Liked: Cleanliness
Stayed 1 night in Dec 2023

4/10 Poor

Miguel

Travelled with group
Disliked: Staff & service
Wanting to charge for drinking water...even with prepaid breakfast? Illigal. Loking for extra charges non stop
Stayed 3 nights in Dec 2023

10/10 Excellent

Manuel Alejandro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded our expectations. Our entire group was impress by the facilities both in the rooms as well as the common areas. Would definitely stay here again if they keep their prices the same!

10/10 Excellent

Vinicius, Iowa City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, near the cenotes, near shops and restaurants. The price of hotel is very reasonable, and don’t be scared by the destination fee, is optional and I used and was a good deal.
Stayed 2 nights in Dec 2023

10/10 Excellent

Leroy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower Placement?
Beautiful, clean, and comfortable hotel with 2 pools. The only thing we couldn’t understand was why the room had no privacy for the shower. That may be fine for a couple but was really weird for a family.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is great and the 2 ladies behind the desk are so nice and helpful, and provide great customer service. The area itself is safe, but the location around the Aloft is very dirty due to construction of new facilities being built all around the hotel. The parking is currently on a dirt road and it is very dusty, but once you step inside the hotel it is very clean. I would stay here again.
Stayed 3 nights in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large facility. Very good beds, quiet. Half way between el centro and the beaches. Use a bike to get around. Outdoor facilities need a refreshing.
Stayed 5 nights in Nov 2023

10/10 Excellent

Aishwarya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the perfect budget friendly hotel in Tulum. The location is great, lots of food options nearby and they even arrange scooter rentals if you ask them. Food is great, loved their fresh tropical juice and the hotel has a great vibe inside , lots of game options and they even have a nice rooftop pool and bar which we loved! Highly recommend staying here if you want budget friendly accommodation.

10/10 Excellent

Nithin

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and great facilities. The breakfast was excellent.
Stayed 2 nights in Nov 2023

10/10 Excellent

Yesh

Stayed 4 nights in Nov 2023

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
On our arrival we were told about a destination fee of 6,600 pesos which was an un welcome surprise. I complained to two women on the desk and they insisted it had to be paid. Then two days later I spoke to a man who said he just said no and they didn’t pursue it. He and I both agreed because I’m a woman they take advantage. So not happy with this disparity of enforcing the additional 600 hundred dollar charge. If I’d been younger I wouldn’t have had the money to cover that and it would ruin the holiday. Not to mention that we had to argue with staff at the roof top public that we were allowed to have two free beers and food to a certain amount since we had paid for the destination fee. Sometimes they would say we had used it when we hadn’t - actually had been out all day on an excursion- and then the front desk said no we don’t have it when we did. That was the worst part. The staff generally are lovely people and are just following orders. The best part was the breakfast which we had included and so happy we did so. Edgar, Alvaro were exceptional servers and really tried to accommodate our needs. The management has to improve this idea of a destination fee and then enforce it for all or remove it. It’s so confusing and unfair the way it is handled.
Stayed 11 nights in Nov 2023

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. The roof top pool and bar was great. Food was very good. A little far from the beach, taxi 500 pesos each way plus beach club fee. Only two very small public beaches. Unless you are staying on the beach there is a cost per person to go to beach club.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto a mi esposa y a mi. El lugar estuvo increíble muy bonito, limpio, pacifico. Realmente fue muy relajante. El lugar esta muy bien ubicado, las ruinas quedan muy cerca en carro son como unos 10 minutos a lo mucho lo cual ayuda muchisimo. El hitel esta hermosa hay de todo cerca de el. Hay muchas cosas para hacer ahi. Lo cual esta bien como opcion y me encanto que esten ahi. La piscina muy bonita, ambas. El cuarto muy bonito y todo a la mano, la comida esta bien solo que el desayuno no nos gusto mucho, se tardaron mucho en darnos el desayuno y aparte en lo personal mi huevo no estaba muy bien cocido. Pero de ahi en mas increíble. En definitiva volveria ir ahi por el servicio y la ubicación.
Stayed 3 nights in Nov 2023
Response from Gracias on 27 Nov,2023
Hola, nos alegra mucho saber que volvería, y estaremos encantados de recibirle, agradezco nos de un feedback porque son puntos a mejorar para ofrecer un mejor servicio, :)

10/10 Excellent

Arnetia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. I will stay again
Stayed 3 nights in Nov 2023
Response from Gracias on 27 Nov,2023
Gracias por hacernos saber que fue una estancia agradable, esperamos que sus estancias futuras sigan siendo igual de confortables.

2/10 Terrible

john

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Paid extra for a king bed suite with jungle view for window and balcony. Upon arrival i was placed in a smaller room with 2 beds face the street and all construction. Was not offered compensation and was literally given the ultimatum of "take it or leave it". Not a pleasant way to start the vacation. All the Staff in the restaurant and rooftop were outstanding. Cant say the same for the front desk.
Stayed 4 nights in Oct 2023
Response from Aloft on 31 Oct,2023
HelloI am very sorry for the bad experience, but there was compensation from the front office manager and it was breakfast and the benefits of the destination fee. We try to make your stay as pleasant as possible despite the inconvenience. Let's take into account our attitude towards others and the things that happen to us.

6/10 Okay

Shanali

Travelled with family
Liked: Cleanliness, amenities
No water Bottles in the Room !
Stayed 1 night in Oct 2023
Response from Aloft on 31 Oct,2023
I'm sorry you had a bad experience. For future stays you can ask the reception staff for more bottles of water or make an observation to have a more complete experience.

8/10 Good

Ashkan

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great new property. Helpful staff
Stayed 5 nights in Oct 2023
Response from Gracias on 17 Oct,2023
We greatly appreciate your comment. We hope you had a comfortable stay.

10/10 Excellent

Courtney

Stayed 2 nights in Sep 2023
Response from Gracias on 17 Oct,2023
Thanks for your visit.We hope you return soon to enjoy this magical Tulum.

10/10 Excellent

Jessica

Stayed 3 nights in Sep 2023
Response from Gracias on 17 Oct,2023
Thanks for your visit.We hope you return soon to enjoy this magical Tulum.

8/10 Good

Susan

Stayed 1 night in Sep 2023
Response from Ken Guzman on 4 Oct,2023
Thank you for your visit and comments to Aloft Tulum, we hope to see you soon