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Reviews of Casa Colonial Vintage Hotel

3.5 out of 5
Casa Colonial Vintage Hotel
Av.Tulum entre Jupiter Nte y Acuario Nte, Col.Centro, Tulum, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 77 out of 182 reviews" "
Rating 8 - Good. 48 out of 182 reviews" "
Rating 6 - Okay. 21 out of 182 reviews" "
Rating 4 - Poor. 13 out of 182 reviews" "
Rating 2 - Terrible. 23 out of 182 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Нет кондиционера
Stayed 1 night in Apr 2024

6/10 Okay

carlos alberto torres

Disliked: Property conditions & facilities
The ac was not working There was no hot water
Stayed 2 nights in Mar 2024

8/10 Good

Carol Ann

Stayed 5 nights in Feb 2024

2/10 Terrible

Bhargav

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Water shower not good and no parking its difficult to find a spot on street
Stayed 2 nights in Dec 2023
Response from Casa Colonial on 27 Feb,2024
Thank you for staying with us, we are sorry that your experience has not been to your full satisfaction, we will work on the details that you let us know, to always provide the best experience to our guests and visitors, we hope you have the opportunity to come back and offer us the confidence to stay with us. Grettings

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Casa Colonial on 30 Mar,2023
Gracias por hospedarse con nosotros, es un gusto saber disfruto de la experiencia de hospedaje que le brindo el equipo de hotel, esperamos tenga la oportunidad de volver a esta su casa. Saludos cordiales.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front was safe and the back was gated but parking wasn’t easy. Didn’t feel safe to park in back of motel.
Stayed 1 night in Mar 2023
Response from Casa Colonial on 9 Mar,2023
Thank you for staying with us, we are sorry that your experience has not been to your full satisfaction, we will work on the details that you let us know, to always provide the best experience to our guests and visitors, we hope you have the opportunity to come back and offer us the confidence to stay with us. Best regards

8/10 Good

David

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
POOL WAS CLOSED. BAR WAS CLOSED. STAFF WAS GREAT.
Stayed 2 nights in Feb 2023
Response from Casa Colonial on 27 Feb,2023
Thank you for staying with us, we are sorry that your experience has not been to your full satisfaction, we will work on the details that you let us know, to always provide the best experience to our guests and visitors, we hope you have the opportunity to come back and offer us the confidence to stay with us. Best regards

6/10 Okay

Jane

Liked: Staff & service
Very noisy and not all that clean but was quite cheap and right on the central Tulúm strip. “You get what you pay for” about sums it up.
Stayed 1 night in Feb 2023
Response from Casa Colonial on 10 Feb,2023
Thank you for staying with us, we are sorry that your experience has not been to your full satisfaction, we will work on the details that you let us know, to always provide the best experience to our guests and visitors, we hope you have the opportunity to come back and offer us the confidence to stay with us. Best regards

8/10 Good

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Casa Colonial on 19 Jan,2023
Gracias por hospedarse con nosotros, lamentamos que su experiencia no haya sido de su total agrado, y no saber a detalle, si tuvo algún inconveniente, agradecemos su evaluación, esperamos siempre brindar la mejor experiencia a nuestros huéspedes y visitantes, esperamos tenga la oportunidad de volver y brindarnos la confianza de hospedarse con nosotros. Saludos cordiales

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
The price is reasonable I can’t complain. Would stay there again..
Response from Casa Colonial on 30 Dec,2022
Thank you for staying with us, it is a pleasure to know that you enjoy the lodging experience that the hotel team offers you, we hope you have the opportunity to return to this home. Best regards.

10/10 Excellent

Eric

Stayed 1 night in Dec 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location close to Ado bus terminal and lots of local restaurant. We went up to Akumal so was perfect option to do that easily from.
Stayed 1 night in Dec 2022
Response from Casa Colonial on 26 Dec,2022
Thank you for staying with us, it is a pleasure to know that you enjoy the lodging experience that the hotel team offers you, we hope you have the opportunity to return to this home. Best regards.

10/10 Excellent

Peter, fort lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff, always ready to help. Location was great,great value. looking forward to go back.
Response from Casa Colonial Vintage on 10 Dec,2022
It was a pleasure to meet you Peter. We glad you enjoyed your stay.¡You are welcome anytime!

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel
Stayed 4 nights in Nov 2022
Response from Reception on 11 Nov,2022
Hello Christopher,We're glad you enjoyed your stay at Casa Colonial Hotel.Yo are welcome anytime!

8/10 Good

Yann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome night!
Stayed 1 night in Oct 2022
Response from Casa Colonial on 31 Oct,2022
Thank you Yann for being with us. We are glad to hear that you like it.Yo are welcome anytime!

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good services
Stayed 8 nights in Oct 2022
Response from Casa Colonial Vintage on 21 Oct,2022
Gracias por hospedarse con nosotros, es un gusto saber disfruto de la experiencia de hospedaje que le brindo el equipo de hotel, esperamos tenga la oportunidad de volver a esta su casa. Saludos cordiales.

10/10 Excellent

Gaige

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms for a good price!
Stayed 4 nights in Jul 2022
Response from Casa Colonial Vintage on 29 Jul,2022
Thank you for staying with us, it is a pleasure to know that you enjoy the lodging experience that the hotel team offers you, we hope you have the opportunity to return to this home. Best regards.

10/10 Excellent

Elexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Casa Colonial Vintage on 14 Jul,2022
Gracias por hospedarse con nosotros, es un gusto saber disfruto de la experiencia de hospedaje que le brindo el equipo de hotel, esperamos tenga la oportunidad de volver a esta su casa. Saludos cordiales.

4/10 Poor

Pauline

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not at all what I expected. The room smelled, no amenities, door did not close properly. You really are buying just a stay. Wouldnt recommend.
Stayed 5 nights in May 2022
Response from Casa Colonial Vintage on 13 Jun,2022
Thank you for staying with us, we are sorry your experience was not to your liking, we will work on the details you tell us to always provide the best experience to our guests and visitors, we appreciate you sharing our areas of opportunity and we ask you to give us the confidence to return. We are at your service. Best regards

2/10 Terrible

Leah

Stayed 2 nights in Apr 2022

6/10 Okay

jay

Liked: Staff & service, property conditions & facilities
Very near bus station and restaurants/shops. TOO close to the outdoor club blasting bass until 3:00 am. No a/c, though it looks like they're putting it in. Restaurant basically unused, don't know why. Was told no beer beside pool, which I felt was terrible policy
Stayed 5 nights in Apr 2022
Response from Casa Colonial Vintage on 18 Apr,2022
We are sorry for the inconvenience you had, the noise unfortunately is out of our hands to control it, the rest we value and thank you for making your experience 100% satisfactory. Greetings

4/10 Poor

Hector

Stayed 1 night in Mar 2022

8/10 Good

Marin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities. The rooms were spacious Pf good value for the price. They just need to add A/C in their rooms.
Stayed 3 nights in Mar 2022
Response from Casa Colonial Vintage on 25 Mar,2022
At the moment some of our rooms, if they have air conditioning. We appreciate your comments and take them into account. Greetings

4/10 Poor

Jonathan

Liked: Cleanliness
Disliked: Staff & service
The girls at the front counter seem to be there as eye candy only. They are not very knowledgeable. The hotel wanted to charge me a lot for a hand towel that had green dried soap on it. Initially the girl at the counter wouldn’t let me rinse it, she actually snagged it and put it behind the counter so I couldn’t reach it. It was until I asked to talk to the manager that she allowed me to take care of it, although I really think that a worker should’ve handled it. Of course the soap came off and I didn’t pay anything, but it really soured my stay. Also, Google has free breakfast as a perk of the hotel, but when I asked for it I was told the restaurant inside the grounds is independent so no luck there.
Stayed 2 nights in Mar 2022
Response from Casa Colonial Vintage on 17 Mar,2022
We are sorry for the inconvenience you had, we greatly appreciate your comments and we follow up. Greetings.

10/10 Excellent

Mario A Hernandez

Travelled with family
Liked: Cleanliness, staff & service, amenities
One of the most beautiful stays I have 😀I probably use it again .. staff was excellent .. clean rooms.. and the vintage look it has very nice .. the only complain for me and my family was the parking lot 😩.. that I guess every hotel around there has it .. but we work it out .. (the hotel doesn’t have parking lot )
Stayed 1 night in Mar 2022
Response from Lucina on 17 Mar,2022
We are very happy to know that your stay was so pleasant! we hope you come back soon!! :)

2/10 Terrible

martin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude stuff
Stayed 5 nights in Feb 2022
Response from Casa Colonial Vintage on 7 Mar,2022
We regret the inconvenience you had, we regret not knowing more details about it. Greetings!!

6/10 Okay

Ezgi

Stayed 1 night in Mar 2022
Response from Casa Colonial Vintage on 7 Mar,2022
We regret the inconvenience you had, we regret not knowing more details about it. Greetings!!

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good clean budget friendly hotel located in downtown Tulum.
Stayed 1 night in Mar 2022
Response from Casa Colonial Vintage on 4 Mar,2022
Thanks and regards

8/10 Good

Mellissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very colorful and I liked the general aesthetic. They were very much on top of housekeeping, but the air conditioning and pool were not working which would have made the stay even better.
Stayed 5 nights in Feb 2022
Response from Hotel Casa Colonial on 1 Mar,2022
Hello, we apologize for the inconvenience you experienced and appreciate your feedback.

8/10 Good

Carly

Stayed 3 nights in Feb 2022
Response from Hotel Casa Colonial on 28 Feb,2022
Hola, agradecemos su evaluación.

8/10 Good

Mustafokul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place if you want to stay in the Tulum center city,
Stayed 4 nights in Feb 2022
Response from A on 19 Feb,2022
We are glad that you liked it, we thank you for choosing us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy. Quick check in, nice room and garden/dining area.
Stayed 3 nights in Feb 2022
Response from Casa Colonial Vintage on 14 Feb,2022
Hello, it is a pleasure to know that you enjoyed your stay, we appreciate your comments

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was well priced. Our toilet didn’t work, however the front desk agent fixed that. Our air conditioning wasn’t connected, so a fan was provided. Reasonable for the price we paid
Stayed 1 night in Feb 2022
Response from Hotel Casa Colonial on 11 Feb,2022
Hello, we appreciate your comments.

8/10 Good

jordyn

Liked: Cleanliness, amenities, property conditions & facilities
I overall liked my stay here. the location is great if youre looking at staying in the Tulum centro. you're in the middle of the town so if very easy to walk to all the restaurants and bars. it felt pretty safe walking around at night too and after a certain time.The room was basic. Not as nice as i thought it was going to be via the pics but overalll good. No AC which is pretty normal for alot of tulum hotels. it was hot during the day but at night with the fan, i was ok. my only complaint is that there is no safe in the rooms. My wallet was stolen after cleaning one morning. I had 2- 1 was a little basically just a card holder that i would keep in my tote bag for quick trips out.. this only had about $20 in it so it wasnt a huge loss (the wallet it self was about $70) i had it in the morning because i used it to grab a few $1 bills for the maid tip b4 i left for breakfast.when i came back after breakfast, i wanted to check the exact cash in it because i realized i was running low on pesos. thats when i noticed it was missing.. i checked everywhere. I have had things stolen from my room on my last stay in tulum (different hotel) so i brought it up to the receptionist. She didnt really know what to do and honestly no fault to her- and i kno they arent going to admit they stole, I just asked that it be put back while i was out and no questions asked. but nothing. I didnt make a bigger deal due to the amount, but just be careful leaving things. I guess i have too much trust.
Stayed 4 nights in Feb 2022
Response from Hotel Casa Colonial on 9 Feb,2022
It is a pleasure to know that you enjoyed your stay, we appreciate your comments, they are important, for the corresponding follow-up.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Recomiendo para no muy exigentes
El hotel está bien ubicado sobre la Av principal, las habitaciones son grandes, el baño la regadera no funcionaba bien, la canilla de manos suelta, la limpieza estaba Ok
Stayed 4 nights in Jan 2022
Response from Hotel Casa Colonial on 3 Feb,2022
Hola, lamentamos los inconvenientes que tuvo y agradecemos sus comentarios, daremos seguimiento a los puntos que nos deja saber.

8/10 Good

Jenoe Marc, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property except none of the air conditioners work in the entire property as it was disabled months ago. Consider this when you book at this hotel. They will however provide electric fan. Wi-Fi is almost non existent. It disconnects every 10-20 seconds which is annoying.
Stayed 1 night in Jan 2022
Response from Hotel Casa Colonial on 1 Feb,2022
Hello, we are sorry for the inconvenience you had with the air and Wi Fi, we appreciate your comments, it is a pleasure to know that you liked the property.

2/10 Terrible

Lauren

Stayed 1 night in Jan 2022
Response from Hotel Casa Colonial on 24 Jan,2022
Hola, lamentamos los inconvenientes que tuviste, lamentamos no conocer a detalle cuales fueron, agradecemos el tiempo que tomaste para evaluar. Saludos cordiales

8/10 Good

Dylan

Stayed 1 night in Dec 2021

10/10 Excellent

Indira

Stayed 4 nights in Dec 2021

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You Everyone
I had suffered a theft of passport, credit cards, cash etc. The staff helped me sort out this mess, Alberto assisted greatly with this although we were using a translation app. A staff member also assisted with the required police report - you need a translator in Mexico arranged by you. So thank you all for this!! The rooms are simply, but furnished with a real eye to create a unique look throughout the hotel. You have a fan in your room, but that was sufficient for my needs. The rooms are cleaned to a high standard and linens changed as required. It was a great value stay.
Stayed 21 nights in Dec 2021
Response from Casa Colonial Vintage on 4 Jan,2022
Nous nous excusons pour la gêne occasionnée et prenons en compte vos commentaires. Merci et salutations

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
incredible staff
Stayed 3 nights in Dec 2021
Response from Casa Colonial Vintage on 20 Dec,2021
Thanks and best regards

10/10 Excellent

Anna

Stayed 1 night in Dec 2021
Response from Casa Colonial Vintage on 20 Dec,2021
Thanks and best regards

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located, in the hustle and bustle of it all. Be prepared to get very little sleep due to surrounding establishments. On the main “strip” and easy to walk or get around everywhere. We had to upgrade as standard rooms did not come with A/C, which perhaps I overlooked, but this altered the price a little.
Stayed 2 nights in Dec 2021
Response from Casa Colonial Vintage on 20 Dec,2021
Thanks and best regards

6/10 Okay

daniel a

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2021
Response from Casa Colonial Vintage on 1 Dec,2021
Hola, lamentamos su estancia no haya sido satisfactoria al 100% y no conocer los inconvenientes que tuvo, de cualquier forma lo agradecemos. Saludos

10/10 Excellent

Kayli

Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located and good value
Really conveniently located by the bus station and plenty of good food options all around. Wifi tends to cut in and out and the rooms are basically quite minimalistic. With all that said it's good value and a decent option for a few nights.
Stayed 2 nights in Nov 2021
Response from Casa Colonial Vintage on 22 Nov,2021
We appreciate your comments, it is a pleasure to know that you enjoyed your stay.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
My husband and I spend 3 nights here. The staff was wonderful especially Francisco and Franco at the front desk, they were extremely helpful with anything we needed. The rooms are comfortable and clean, the a/c worked wonderful and cooled the room very quickly.
Stayed 3 nights in Nov 2021
Response from Casa Colonial Vintage on 9 Nov,2021
Hi Jose, Thanks

10/10 Excellent

CHRISTIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación súper buena, en el centro cerca de la estación de bus y cerca de todo, Franco en recepción fue súper amable y súper buenos sus consejos para comer y actividades, nos dio un súper descuento en los cenotes, me fue súper bien, recomendado.
Stayed 1 night in Oct 2021
Response from Hotel Casa Colonial on 15 Oct,2021
Hola Christian, agradecemos tus comentarios, es un gusto saber que tu estancia fue satisfactoria. Saludos

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Noisy 18 hours a day -blaring music & construction
The restaurant is immediately outside/in front of all the rooms, so the seating area is immediately outside each room. They blasted pop music until 10:10pm. Then, the cooks were back at 6:45am setting up for the day and talking loud. So, your basically right next to a kitchen and restaurant, and you will wake up to them setting up the cafe. They didn’t even apologize. The pool is given chemicals during the day, rather than having the night shift do it at 2am. So, you can only use half the pool, then the other half, alternating days. But, there’s no sign for this. You have to ask. And, when I was swimming, chilling, reading by pool, there was a drill and crew working. When I told management, they shrugged their shoulders, dismissed it bc it was day time. Room is spacious. Super basic. Over-priced. This level of treatment and basicness of room usually goes for $50 in Tulum. Restaurant workers not conscientious that ppl want to relax, rest. Unaware that it’s a hotel first. You’ll get more rest at a shared hostel. Front desk ppl were friendly.
Stayed 1 night in Aug 2021
Response from Hotel Casa Colonial on 18 Aug,2021
Thank you for your comments, we will follow up on the opportunities I mentioned. Greetings

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is open concept. It's a great budget boutique hotel. The staff/housekeeping were amazing. They are there to meet any needs. I would stay here again for a short stay. Martin customer service is amazing. He gives great advice for restaurants.
Stayed 4 nights in Jun 2021
Response from Hotel Casa Colonial on 10 Jun,2021
Thank you very much for staying with us, we hope to see you again soon and we are grateful for your comments.