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Paramar Viva

3.5 star property
Family-friendly hotel with 3 outdoor pools and 2 indoor pools

Choose dates to view prices

Photo gallery for Paramar Viva

Property grounds
Balcony view
Living area
Living area
Living area

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Laundry
  • Parking included
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Standard Apartment

Down duvets, in-room safe, individually decorated

Standard Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Smart TV
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Honeymoon Apartment

Down duvets, in-room safe, individually decorated

Honeymoon Apartment

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free cots/infant beds
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment

Down duvets, in-room safe, individually decorated

Standard Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Smart TV
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment

Down duvets, in-room safe, individually decorated

Comfort Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
Fridge
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Classic Apartment

Down duvets, in-room safe, individually decorated

Classic Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
Fridge
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment

Down duvets, in-room safe, individually decorated

Standard Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Smart TV
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Apartment

Down duvets, in-room safe, individually decorated

Standard Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Smart TV
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Apartment

Down duvets, in-room safe, individually decorated

Classic Apartment

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
Fridge
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment

Down duvets, in-room safe, individually decorated

Standard Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Smart TV
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Apartment

Down duvets, in-room safe, individually decorated

Superior Apartment

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free cots/infant beds
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Honeymoon Apartment

Down duvets, in-room safe, individually decorated

Honeymoon Apartment

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment

Down duvets, in-room safe, individually decorated

Standard Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Smart TV
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
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About the area

Map
Aldea Premium, Tulum, QROO, 77760

Getting around

  • Tulum Intl. Airport (TQO) - 51 min drive

About this property

Paramar Viva

Family-friendly hotel near Tulum National Park
You can look forward to a rooftop terrace, a playground and an arcade/games room at Paramar Viva. For some rest and relaxation, visit the sauna. In addition to laundry facilities, guests can connect to free in-room WiFi.
Other perks include:
  • 3 outdoor pools and 2 indoor pools, with free cabanas
  • Free self-parking
  • A nature reserve, outdoor furniture and smoke-free property
  • A lift
Room features
All rooms are individually furnished, and feature comforts such as air conditioning and separate sitting areas, in addition to perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Highchairs and baby baths
  • Rainfall showers and shampoo
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • 2 indoor pools
  • 3 outdoor pools
  • Arcade/game room
  • Playground
  • Sauna

Family friendly

  • 2 indoor pools
  • 3 outdoor pools
  • Arcade/game room
  • Baby bath
  • Highchair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Playground
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (on request)

Outdoors

  • Free pool cabanas
  • In a nature reserve
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV

Food and drink

  • Blender
  • Chef service
  • Cookware, dishware, and utensils
  • Kitchen
  • Kitchen island
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe
  • Separate sitting area
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: USD 35
Late check-in subject to availability
Late check-in fee: USD 35 for check-in between noon and 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 35

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 35 (subject to availability)
  • Late check-in fee: USD 35 for check-in between noon and 2:00 PM
  • Late check-out fee: USD 35 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

Property is also known as

Paramar Viva Hotel
Paramar Viva Tulum
Paramar Viva Hotel Tulum

Frequently asked questions

Does Paramar Viva have a pool?

Yes, this property has 2 Indoor pools and 3 outdoor pools.

Is Paramar Viva pet-friendly?

No, pets are not allowed at this property.

How much is parking at Paramar Viva?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Paramar Viva?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM. Early check-in is available for a fee of USD 35 (subject to availability). Late check-in is available from noon to 2:00 PM for a fee of USD 35.

What time is check-out at Paramar Viva?

Checkout is at 11:00 AM. Late checkout is available for USD 35 (subject to availability).

Where is Paramar Viva located?

This family-friendly Tulum hotel is located in the suburbs, within 1 mi (2 km) of Tulum National Park and Dos Aguas Park. Tulum Beach and Tulum Mayan Ruins are also within 3 miles (5 km).

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Paramar Viva Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 31 reviews
Rating 8 - Good. 4 out of 31 reviews
Rating 6 - Okay. 4 out of 31 reviews
Rating 4 - Poor. 3 out of 31 reviews
Rating 2 - Terrible. 4 out of 31 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 5 nights in Jul 2024

10/10 Excellent

Adrián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and confortable condominum
Stayed 4 nights in Jul 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Room was cozy and the pool was beautiful. Highly recommend.
Stayed 4 nights in Dec 2023

10/10 Excellent

Emilio

All is well just needs a few thing on the kitchen
Stayed 4 nights in Mar 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apts are not to far from either the beach or downtown . About 10 mins each way . Super quiet facility , pool is amazing not packed at all!!! And apts are very modern and spacious
Stayed 3 nights in Aug 2023

10/10 Excellent

Alix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, views and host

Our stay was phenomenal. The location was perfect, about 8 minutes away from town driving. There’s a few small places that are walking distance as well for food and drinks. The service was great, the location was well. Our hosts were very responsive. We did have a small issue with the water being out our first night. We got back in around 2 and the water was out, maintenance agreed to come fix it first thing in the morning but luckily it cut back on by the next morning around 830 by itself. 10/10 overall
Stayed 3 nights in May 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hugo was amazing and extremely helpful also Adamaris was so helpful. Planning my comeback.

6/10 Okay

Nelson

Liked: Amenities, property conditions & facilities
Nice unit, but far from the beach and restaurants. If you want to stay here you need to rent a car for sure, it will be cheaper than paying for a taxi during your whole stay. Staff at the complex was very friendly and helpful. But you need to deal with the managing company in charge of renting the apartment. They didn't send anyone to clean the apartment upon request. I just gave up on that despite I was told they will come to change towels and do the cleaning.
Stayed 8 nights in Mar 2024

2/10 Terrible

Wazhma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property because of the previous reviews but what a disappointment. Upon entering the apartment there is a horrible smell, of damp wet moldy material. The floors felt like they were mopped with dirty water making them feel gross. We had to do an inventory check….waiting, while every spoon, fork, coffee cup, water glass, plate and bowl were counted. I was not quick and didnt notice that the pillows had no covers. There is no shower pressure. The wifi was not working which I brought up numerous times during check in but was told dont worry… it’ll come on. Well, there was no wifi all four days. I kept asking for help from the management group but got no answer. Finally, our last night, our room manager came to check everything again and said its a problem a technician has to fix from Cancun. I don’t recommend this property; the management is team unresponsive, the apartment is gross, the surrounding area looks like a war zone with construction everywhere. Very, very disappointing stay.
Stayed 3 nights in Aug 2023

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hosts are completely unresponsive and the property is extremely dirty. When we arrived “housekeeping” was still in the room so we saw her finishing up. She had towels on the floor which she then rolled up and placed on the bed. Upon inspecting the room we kept finding more and more issues. The sheets were dirty and stained, the walls were dirty, dirty mirror, pasta stuck onto the wall, stained couch, garbage on the floor, dust clots on the floor (where the towels that went on the bed were laying…) etc.. we contacted the host to no response. Host also did not provide us with the Wifi password until the last night, and would not answer any q’s in the group chat. The water also went out twice during our visit. The AC in the unit is also completely messed up. No matter which temperature you set it too, it always cools the same amount. Without the AC on however it gets too hot and humid. At one point we had it set to 28 degrees C and it was freezing still, but as mentioned we could not turn it off as it would get way too hot without it. This applies for both AC units in the apartment. The worst part of the entire trip came though on Monday morning when we discovered a cockroach in our room. Which was disgusting. We understand that we are in Mexico and there can be bugs but not cockroaches!! We are hoping that they didn’t lay any eggs in our luggage and we didn’t bring anything back to Canada with us.
Stayed 5 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No tenía Internet

Estuvo en general muy bien, solo que no no había Internet y la televisión qué estaba en nuestra habitación estaba dañada la pantalla
Stayed 2 nights in Apr 2025

10/10 Excellent

Alejandra

Stayed 5 nights in Nov 2024

2/10 Terrible

jesus

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Few hours before our arrival I was notified through a message that there was not water in the apartment. They gave me 2 options first two apartments with 1 bedroom each. I was traveling with my husband and 3 minor daughters youngest being 11 months old and oldest 11 years. This was definitely not an option for me. Second was to accommodate us in a different building. This was a vacation to celebrate my sisters birthday day and she had booked in the same building. Now we were going to be miles away and had to change our car reservation to a car each. Since we had reserved an suv. This is not what we were expecting from our vacation. I am very dissatisfied with my experience. Should they have notified me days before the experience would have been much better.
Stayed 5 nights in Nov 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Hagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schöner Ort in Tulum

Das Apartment war in hervorragendener Lage im Tulum gelegen. Der Pool ist wunderschön und der kidsroom kam gut an.
Stayed 2 nights in Oct 2024

10/10 Excellent

roberto

Liked: Cleanliness, room comfort

Excelente

Pues tuvimos un pequeño detalle con el internet que nos dijeron que lo estaba en sus manos tuvimos que agarrar wi-fi externo a la habitación y se nos fue una horas el agua también los hicieron falta dos sillas más en el comedor y todo lo demás es excelente limpieza comodidad la alberca del edificio la seguridad sí volveríamos de nuevo gracias y sigan así y mejoren
Stayed 2 nights in Aug 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

CARLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Eddy

Liked: Cleanliness, amenities, property conditions & facilities
Customer service was great
Stayed 4 nights in Jul 2024

10/10 Excellent

marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a quiet, calm oasis that brought about amazing experiences for us all. The gym , to the infinity pool, the excellent decor in our room, the small details brought us so much pleasure to see. We all loved our stay at this hotel. I would recommend this place to everyone I know. Beautiful and breathtaking.
Stayed 4 nights in Jun 2024

6/10 Okay

Maribel

Stayed 3 nights in Feb 2024

6/10 Okay

VICTOR

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Mar 2024

4/10 Poor

laurent

Stayed 8 nights in Mar 2024

4/10 Poor

Yanic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Gebäudekomplex besteht aus verschiedenen Besitzern. Ansich eine tolle Unterkunft mit tollem Pool und whirpool. Die unterkunft war gepflegt und aussreichend ausgestattet. Am zweiten Abend kamen wir nach einem langen Tag zurück zur Unterkunft. Allerdings ging der Strom zu diesem Zeitpunkt nicht mehr. Nach etwas hin und her hat uns der Manager unseres Apartments(der sehr bemüht war) einen neuen Schlüssel zukommen lassen für eine Unterkunft im selben Gebäudekomplex die wir nach 2 Stunden beziehen konnten. Während der Nacht um 2 Uhr fiel auch hier der Strom und auch die Wasserversorgung aus, sodass wir in der Hitze nicht mehr schlafen konnten. Dieses Mal war nicht nur unser Apartment, sondern das gesamte Gebäudekomplex betroffen und hatte keinen Strom mehr. Es war einfach nur schrecklich und dies hatte nichts mehr mit Urlaub zu tun. Als ich morgens Eigentümer eines Apartmentst darauf angesprochen habe, sagten sie das es hier häufiger passiert. Es wäre schön solche Informationen vorab zu bekommen. Ab den dritten Tag ging nur noch 1 von 2 Fahrstühlen.
Stayed 4 nights in Mar 2024

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Appartement à Tulum

Appartement très agréable au rez-de-chaussée. Équipement satisfaisant pour un court séjour. Petit bassin dans le jardin,Très agréable. Piscine sur le toit magnifique avec l'équipement en terrasse! Logement propre mais problème d'odeur d'humidité pendant tout le séjour.
Stayed 3 nights in Feb 2024