Indoor pool, open 10:00 AM to 6:00 PM, pool loungers
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Reviews of The Penthouse Suites Hotel

4 out of 5
The Penthouse Suites Hotel
Rue Medinat Radhoua, Ennasr 2, Ariana, Ariana Governorate

Reviews

8.6

Excellent

Rating 10 - Excellent. 96 out of 161 reviews" "
Rating 8 - Good. 36 out of 161 reviews" "
Rating 6 - Okay. 14 out of 161 reviews" "
Rating 4 - Poor. 7 out of 161 reviews" "
Rating 2 - Terrible. 8 out of 161 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

mohamed

Liked: Cleanliness
Ok
Stayed 1 night in Jan 2024
Response from Mohamed BELKAHLA on 25 Apr,2024
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

2/10 Terrible

Haithem, Okemos

Travelled with family
Liked: Amenities
Customer service was so rude. Once I checked out they won’t even help you with your luggage. The front desk guy was so rude to the point he told me to go find the security guy to see if he would help with luggage. During the stay when I ask for something like towels, you would have to chase 2 to 3 people to get the service you want. I have asked for baby crib and all I got broken rusted crib with cloth sides that falls down. I had to have my sun sleep on the couch fearing from the sides and bed falling down and off the sides. We had suit for 4 and they always bringing towels and all other services for 2 people. I had to ask multiple times to get stuff in complete sets. The room is clean and breakfast is good but the hotties a bit smiley and kind of dirty.
Stayed 2 nights in Jan 2024

10/10 Excellent

Gdih

Stayed 1 night in Dec 2023
Response from Mohamed BELKAHLA on 25 Apr,2024
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

10/10 Excellent

Ammal

Travelled with family
Liked: Cleanliness, room comfort
Excellent Suites
Fantastic large 3 bedroom suite. Very clean and spacious. Hotel has their own pool, ice skating rink and bowling alley. Good for the family and to entertain the kids.
Stayed 1 night in Nov 2023
Response from Mohamed BELKAHLA on 6 Nov,2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

10/10 Excellent

Lena

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Huge and clean room, amazing breakfast, nice pool and also they have skating ring.
Stayed 2 nights in Oct 2023
Response from Mohamed BELKAHLA on 1 Nov,2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

2/10 Terrible

rayen

Stayed 1 night in Sep 2023
Response from Mohamed BELKAHLA on 10 Oct,2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

10/10 Excellent

Nafeeha

Liked: Cleanliness, amenities, property conditions & facilities
This place was awesome, from the friendly staff to the delicious dining it was A and my room was clean and amazingly beautiful. Definitely staying here again when I return.
Stayed 4 nights in Sep 2023
Response from Mohamed BELKAHLA on 12 Sept,2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

10/10 Excellent

Omran

Response from Mohamed BELKAHLA on 3 Sept,2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

10/10 Excellent

Amadou

Liked: Cleanliness, amenities, property conditions & facilities
This is one of the best hotels I have visited deserves fives a star Everyone smiles I enjoy thank you
Stayed 7 nights in Aug 2023
Response from Mohamed BELKAHLA on 14 Aug,2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

8/10 Good

zakaria

Liked: Cleanliness, property conditions & facilities
It’s very good
Stayed 1 night in Jul 2023
Response from Mohamed BELKAHLA on 24 Jul,2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

10/10 Excellent

Sami

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023
Response from Mohamed BELKAHLA on 29 May,2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

6/10 Okay

Gerelys

Travelled with family
Liked: Amenities
Disliked: Cleanliness
While the staff was very friendly and tried their very best to communicate, the cleanliness and efficiency wasn’t quite there. Maybe it was the laid back culture, but we had to change rooms after constant communication of our lock not working. Our second room had a plumbing issue that was never addressed. The food overall was delicious and plentiful. The towels weren’t that clean. The front desk woman on staff (forgot her name) was the sweetest and tried her very best to make our stay pleasant, but she wasn’t always around when there was an issue due to scheduling. Our stay was overall ok.
Stayed 5 nights in Feb 2023
Response from Mohamed BELKAHLA on 28 Feb,2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

10/10 Excellent

Luoai

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the best places I’ve ever been real 5 stars customer service I would definitely recommend it to anyone
Stayed 2 nights in Jan 2023
Response from Mohamed BELKAHLA on 23 Jan,2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

8/10 Good

nabil, Ottawa

8/10 Good

Oualid Ben

8/10 Good

Oualid Ben

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location safe
Response from Mohamed BELKAHLA on 3 Dec,2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

George, Hillsboro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good value for the money
Stayed 2 nights in Oct 2022
Response from Mohamed BELKAHLA on 31 Oct,2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Abdul Razek

Liked: Cleanliness, property conditions & facilities
Love the place clean neat with nice staff
Stayed 2 nights in Sep 2022
Response from Mohamed BELKAHLA on 15 Sept,2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Oualid Ben

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2022
Response from Mohamed BELKAHLA on 10 Oct,2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Linn

Liked: Cleanliness, room comfort
Visiting from UK
This is no 5 star hotel, more like a polished 3 star and customer service was poor (reception staff were frazzled and slow to respond). The hotel is used for rehabilitation of patients that have recently undergone surgery, we did not mind this but was surprised to see samples being taken out of the breakfast buffet for testing.. our room was nice and clean but the dim lights in the ceiling we were unable to switch off completely (assuming this may have to do with patient safety).Location wise it is convenient for the airport but otherwise not much around in this area, it’s a 20 min taxi ride into the town centre. Breakfast is ok but again was expecting more from a supposed 5 star hotel. Only stayed one night so did not get a chance to use any of the hotel facilities so cannot comment on those, based on the above would not stay in this hotel again
Stayed 1 night in Aug 2022
Response from Mohamed BELKAHLA on 15 Oct,2022
Thanks for staying with us. We appreciate your feedback! We will do our best to satisfy you in your next trip.

10/10 Excellent

mohamad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice people
Stayed 8 nights in Aug 2022
Response from Mohamed BELKAHLA on 11 Oct,2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, comfortable beds, great food... You feel very comfortable here
Stayed 3 nights in Aug 2022
Response from Mohamed BELKAHLA on 27 Aug,2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

mohamad

Stayed 3 nights in Aug 2022

2/10 Terrible

Safouane

Travelled with family
Very bad hotel. Room not prepared before check-out. Bad smell inside the hotel. Hotel not maintained for years. Frequent water cut. Hotel in general does not even deserve a star! Expensive hotel and no reason to pay so much money for a mediocre hotel!
Stayed 2 nights in Aug 2022

4/10 Poor

Taufik

Business traveller
Disliked: Cleanliness
They took full advantage of me. It felt like they
I make it the reservation online I had paid everything in advance from my credit card and when I arrived there they told me I have to pay 180$ Extra after long conversation with reception I was tired and very late arriving there at night . They took full advantage of me. It felt like they were robbing me while I was looking.
Stayed 4 nights in Jun 2022
Response from Mohamed BELKAHLA on 6 Jul,2022
Dear Mr taufik; we thank you for your message and we would like to inform you that the initial reservation was not correct and you have another person with you during your check-in so you simply had to pay the difference during your entire stay. Thanks in advance for your understanding

10/10 Excellent

Eshak

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Mohamed BELKAHLA on 27 Jun,2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Oualid Ben

Business traveller, Travelled with partner
It’s ok the staff very friendly
Stayed 1 night in Jun 2022
Response from Mohamed BELKAHLA on 27 Jun,2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

BAKHIT

Liked: Cleanliness, property conditions & facilities
💐 Staff team are cooperative. 📌 Poor breakfast offerings. 📌 There is no bar in the hotel, nor any entertainment whatsoever.
Stayed 5 nights in May 2022
Response from Mohamed BELKAHLA on 31 May,2022
Thanks for staying with us. We appreciate your feedback! We will do our best to satisfy you in your next trip.

6/10 Okay

Bechara

Business traveller
Disliked: Cleanliness, room comfort
Cleaning need improvements. Breakfast could be better. Recwption team and clercks are very friendly.
Stayed 6 nights in Mar 2022
Response from Mohamed BELKAHLA on 21 Mar,2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hassine, McLean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Receptionist Ms. Rachida was very helpful. She’s been very kind and courteous. Definitely will be back.
Stayed 1 night in Mar 2022
Response from Mohamed BELKAHLA on 14 Mar,2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lamis

Travelled with family
Liked: Cleanliness, room comfort
Value for money
Friendly helpful staff, comfortable spacious rooms. Good breakfast.
Stayed 4 nights in Nov 2021
Response from Mohamed BELKAHLA on 15 Nov,2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ahmed

Liked: Cleanliness, room comfort
Check in and out
Was a good stay easy check in easy chech out good breakfast
Stayed 1 night in Oct 2021
Response from Mohamed BELKAHLA on 2 Nov,2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Mohamed BELKAHLA on 15 Jun,2021
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020
Response from Mohamed BELKAHLA on 7 Sept,2020
Nous vous remercions pour votre note

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2020
Response from Mohamed BELKAHLA on 27 Aug,2020
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Hraig, Paris

Business traveller
Liked: Cleanliness
Great place to stay but it would make it better if they add Gym facilities.
Stayed 1 night in Aug 2020
Response from Mohamed BELKAHLA on 9 Aug,2020
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires ! Votre suggestion sera prise en considération pour votre prochain séjours

2/10 Terrible

Verified traveller

Stayed 6 nights in Mar 2020
Response from Mohamed BELKAHLA on 28 Mar,2020
Merci d'avoir séjourné dans notre établissement. Nous ferons de notre mieux prochainement afin de vous satisfaire !

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Our Company management stay at this hotel and the employees in transit are accommodated in the Penthouse. No complains at all
Stayed 1 night in Feb 2020
Response from Mohamed BELKAHLA on 13 Feb,2020
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

Gulam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
This is the choice of the company and they have the correct choice. Very pleased with all the hotel facilities
Stayed 1 night in Feb 2020
Response from Mohamed BELKAHLA on 13 Feb,2020
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

FurlongPA, Pennsylvania

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and clean hotel, very great and easy to access
Stayed 13 nights in Oct 2019
Response from Mohamed BELKAHLA on 1 Nov,2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Salem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Mohamed BELKAHLA on 9 Oct,2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

BOUBAKER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
Great property, clean and quite. Breakfast was great
Stayed 2 nights in Sep 2019
Response from Mohamed BELKAHLA on 12 Sept,2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite location, nice staff, clear hotel One of the best.
Stayed 1 night in Aug 2019
Response from Mohamed BELKAHLA on 5 Sept,2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Mohamed BELKAHLA on 19 Aug,2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend this place especially for families.
.The place is great and my stay was excellent.
Stayed 1 night in Aug 2019
Response from Mohamed BELKAHLA Sales & Marketing Director on 10 Aug,2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and furniture is in excellent condition
Stayed 1 night in Jul 2019
Response from Mohamed BELKAHLA on 14 Jul,2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* service
The Company uses this hotel for all its employees as it is confident that the service and the overall stay would meet the expectation equivalent to a 5* hotel/apartment
Stayed 1 night in Jun 2019
Response from Mohamed BELKAHLA on 8 Jul,2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

Gulam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in tunis
As usual the comfort and service provided by the reception staff and the restaurant is exemplary. would not choose any other hotel in Tunis. The price is also reasonable with a full range of buffet breakfast
Stayed 1 night in Jun 2019
Response from Mohamed BELKAHLA on 23 Jun,2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

Amani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Mohamed BELKAHLA on 13 Jun,2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

safa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Mohamed BELKAHLA on 13 Jun,2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !