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Reviews of Hotel Polo Orchid

3 out of 5
Hotel Polo Orchid
Opp. Central School, Arai Mile, West Garo Hills, Tura, Meghalaya

Reviews

6.0
Rating 10 - Excellent. 0 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 2 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

SVR

Business traveller
Liked: Staff & service, property conditions & facilities
Nice location, friendly staff especially front office and the Manager. The place is quiet and rooms very spacious. Need to improve breakfast options also the staff at breakfast need to be more brisk and prompt- they were very slow and sleepy on all the days I stayed!
Stayed 3 nights in Jan 2020
Response from Guest Relation Executive on 5 Feb,2020
Dear Guest, Greetings from Hotel Polo Orchid Tura! At the onset, we would take this opportunity to thank you for taking out time for a wonderful feedback. We are delighted that you enjoyed your stay with us in Hotel Polo Orchid Tura. Feedback such as yours ensures motivation for the team to strive for continuous betterment and improve our services further. We look forward to your stay with us again for a memorable and wonderful experience in Hotel Polo Orchid Tura. With Best Regards, Guests Services Desk

4/10 Poor

Pratik

Disliked: Cleanliness, property conditions & facilities, room comfort
The only hotel in Tura and there is no escape
The only hotel in Tura and there is no escape. High prices compared to the facilities available.
Stayed 1 night in May 2018
Response from Guest Services on 9 Jul,2018
Dear Sir, Thank you for taking out time to share your reviews. We have shared this feedback with the concerned department for improvement purposes. We value your patronage and look forward to welcome you back. Regards Guest Services

6/10 Okay

DEBANANDA

Liked: Cleanliness, room comfort
The hotel did not have our booking confirmation that was done on line through your portal. However, they were nice enough to accommodate us as rooms were available. Net connectivity was very poor and therefore we could not confirm our booking to them even after informing them of our Confirmation No. which is 8076085019816. Next day the net connectivity improved and I could inform your portal of our problem. I was told that the problem arose as the Hotel Polo Orchid had changed their e-mail ID without informing hotel.com which the Manager of the hotel flatly denied. Our stay at the hotel otherwise was quite comfortable. Also, hotel did not have much information on places of tourist interest in and around Tura.
Stayed 1 night in Sep 2017
-Dear sir Thank you for choosing Hotel Polo Orchid, as a venue for your visit. We are so happy to know that you enjoyed your stay at the Hotel. Your feedback on the internet connectivity issue has been forwarded to concerned department. We can assure you that special emphasis will be made on booking confirmations and proper information on local touring spots. We solicit your support and request you to continue to patronise our services in future. Assuring you of our best attention always. We truly value your opinion and we look forward to welcoming you back to our hotel in future. Warm Regards, Guest Services

6/10 Okay

Verified traveller

Its not Value for Money, only rooms are spacious rest nothing special.