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Reviews of Ramada by Wyndham Ulaanbaatar Citycenter

4 out of 5
Ramada by Wyndham Ulaanbaatar Citycenter
Bayangol District, 17th Khoroo, Gandan Peace Avenue 35/1, Ulaanbaatar

Reviews

8.2

Very good

Rating 10 - Excellent. 82 out of 252 reviews" "
Rating 8 - Good. 133 out of 252 reviews" "
Rating 6 - Okay. 20 out of 252 reviews" "
Rating 4 - Poor. 12 out of 252 reviews" "
Rating 2 - Terrible. 5 out of 252 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cinda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to shopping and meeting place was great, with good options for restaurants and other activities nearby as well. Value was also reasonable for the amenities and comfort
Stayed 2 nights in Nov 2023
Response from FOM on 10 Jan,2024
Dear valued guest. Thank you for your kind comment and chose us. Hope to see you in nearest future. Best regards, Front Office Team

4/10 Poor

Poh Kim, Singapore

Disliked: Cleanliness, staff & service
-Didn’t make up my room - Spoil the shampoo bottle - clear away container clip that left in on the table
Stayed 4 nights in Aug 2023
Response from Front Office Manager on 13 Aug,2023
Dear valued guest. Thank you for your kind comment and chose us. Also please receive our sincere apology regarding any inconvenience caused during your stay. Hope to see you in nearest future and we will do our best. Best regards, Front Office Team

6/10 Okay

ramzey

Stayed 7 nights in May 2023
Response from Front Office Manager on 25 May,2023
Dear valued guest. Thank you for your kind comment and chose us. Hope to see you in nearest future. Best regards, Front Office Team

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from FOM on 3 Jan,2023
Dear valued guest. Thank you for your kind comment and chose us. Hope to see you in nearest future. Best regards, Front Office Team

4/10 Poor

Paula

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Apr 2022

4/10 Poor

Delgermaa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel reception asked me to leave my passport at the front desk. When I asked the reason, he replied "Since we are 4 star hotel, the guests are required to leave their documents", which is so untrue...
Stayed 1 night in Feb 2022
Response from Jina on 16 Mar,2022
Dear Delgermaa, Thank you for staying with us. We appreciate your kind review. Please accept our apology for the inconvenience that we have caused. We will improve in the future as you mentioned. Hope to have you as our guest again. Have a great day.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Front Office Manager on 7 Oct,2019
Dear Timothy Thank you for staying with us. We appreciate your kind review. Have a great day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful, cheerful, and ready. They speak English too.
Stayed 1 night in Sep 2019
Response from Front Office Manager on 7 Oct,2019
Dear Guest Thank you for your kind review. Hope to have you as our guest again. Have a great day.

2/10 Terrible

Benny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ben
Stayed 3 nights in Sep 2019

10/10 Excellent

Trent, Utah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Room was comfortable, staff was great. Food on 17th floor was terrific. I liked the spa and had a good experience all around.
Stayed 3 nights in Sep 2019
Response from Front Office Manager on 17 Sept,2019
Dear Trent Thank you for staying with us. We appreciate your wonderful review. We will share this with our team. It will motivate us and encourage us to even do better. Thank you again. Have a great day.

10/10 Excellent

Munkhtsetseg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Front Office Manager on 13 Aug,2019
Dear Munkhtsetseg Thank you for choosing our Hotel. We appreciate your review. Have a great day.

6/10 Okay

Kk

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Feels like 3 star at lobby but room interior was better. Hot water not hot enough. Breakfast spread is decent but not good not bad. Plenty of group tourist
Stayed 1 night in Jul 2019
Response from Front Office Manager on 2 Aug,2019
Dear Kk Thank you for choosing our Hotel. Your review is bringing the issues to our attention. It will help us to Improve and Develop. Please accept our apology that you had a disappointing experience. We are happy to have you as our guest again. Thank you. Have a great day.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel is correct although the rooms are bit outdated and would need to be refreshed. The bathroom has been refurbished recently and is good. The staff speaks excellent English and is being very helpful. The gym facility is well equiped; no swimming pool available. The restaurant at the 5th floor is good; the breakfast is OK if you like asian type breakfast. You'll be disappointed if you'after a continental breakfast. The bar/restaurant at the 17th floor is very nice and offers a nice view on the city. Their list of cocktails is however limited and they don't serve what's not on the menu... No airconditioning in the room. I was there beginning of June, which is a hot period, and the room temperature was really high (25-26deg).
Stayed 5 nights in Jul 2019
Response from Front Office Manager on 19 Jul,2019
Dear Guest Thank you for staying with as and writing this kind review. We are launching a new cocktail menu on our Edge Lounge i believe you will enjoy. Hope to have you as our guest again. Have a great day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good value
The location was very walkable, with short taxi rides to get around the city. Good value and convenient hotel, with a mall attached that has restaurants, a coffee shop and supermarket.
Stayed 13 nights in May 2019
Response from Front Office Manager: Enkhee on 22 May,2019
Dear Guest Thank you for choosing our hotel and writing a motivational review. It will help us to improve. We are happy to have you as our guest again. Have a great day.

10/10 Excellent

Marzul, Manchester UK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the most part the staff where very nice just one day we had a slight problem we had asked for 7am breakfast (as we had all week) this day we had to phone down as it didn’t arrive when it did 1/2 of it was missing. The rest of the time very happy with staff and service
Stayed 9 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay let down on one day breakfast 1/2 hour late no fruit or butter and most of it cold the rest of the time excellent
Stayed 9 nights in Feb 2019

10/10 Excellent

SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Peng Cheau Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient with comfortable room.
I had stay at this hotel for many times. As I am arriving on weekend I am not bothering our company agent to pick me up and he had arrange with the hotel shuttle (chargeable). Due to the hotel INTERNAL communication, nobody pick me up. After calling hotel and take a taxi to hotel, the hotel front desk willing to pay for my taxi fare and billed into the room that save my trouble to change local currency. Since it is the hotel mistake and live up to their reputation, They apologise and provide the free airport shuttle during departure. The breakfast menu had not much changes since I stay here years ago. Also the breakfast choices of food depends who is the chef of the day. The food not completely ready at breakfast time so do not be the first to go.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has friendly staff. They were quick to arrange for any requirements and traveling needs.
Stayed 4 nights in Nov 2018

10/10 Excellent

Mehran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An extremely grateful customer.
The reception team were excellent. My suitcase went to China instead of Mongolia. The lady at reception ( Erica) contacted the airports in China and Mongolia to track it. Furthermore, as the airport did not deliver my suitcase to the hotel, the lady, very kindly, went to the airport to pick up my suitcase, and delivered it to me on her day off. It was amazing, as I could get on with all my meetings.
Stayed 3 nights in Nov 2018

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Radha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again. Rooms are nice and clean. Staff was helpful and friendly.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean well presented hotel. Staff were very friendly and helpful
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Mixed Bag
The Ramada Ulaanbaatar was a mixed bag. The room was clean and modern, and the shower was very good. Massages are really affordable ($25/60 minutes). However, although we requested a non-smoking room we were given a smoking room (as evidenced by the ashtray). This meant we were on a smoking floor, which, in turn, meant that smoke would come into our room via the air vents. We had to turn off the ac and open the windows to dilute the smoke, which was problematic because it was so noisy outside (even though we were on the 9th floor) all night long. When we mentioned the smoking problem to the front desk, they didn't appear to understand what we were saying, or at any rate, they didn't suggest any solutions or even apologize. The breakfast buffet was extensive, but the staff put all the food out as soon as the buffet opened and didn't replenish it. When we went at the tail end of the breakfast window, the food was cold, dry, or gone. All in all, I'd recommend this hotel but with a couple of serious reservations.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Very friendly and clean, good location able to walk around. Has supermarket in basement as well. Would stay here again.
Stayed 2 nights in Jun 2018

8/10 Good

Michael, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated hotel in the center of the city. Staff was polite and always helpful.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
good stay
It was good stay, right in downtown, convenient. Staffs are friendly.
Response from Khulan on 17 Apr,2018
Dear Valued guest, Thank you for your booking. It’s always great to welcome you as our guest at Ramada.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Linked to max mall
Linked to Max mall with a local supermarket and food. Very convenient when its too cold outside.
Stayed 3 nights in Dec 2017
Response from Khulan on 23 Jan,2018
It’s great to welcome you as our guest at Ramada.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean hotel, friendly staff
Stayed 1 night in Jun 2017
Dear Allen Thank you so much for taking your time to rate us as super 5 star. There is nothing better than hearing our guests are enjoyed our service and everything. It would be honor to have you as our guest for your next arrival. Thank you Degi.G Reservations Manager

8/10 Good

BEN , SOUTH KOREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL
NICE EXPERIENCE, THIS WAS MY THIRD AND AS LONG AS I AM STILL BREATHING I WILL CONTINUE TO ENJOY .THE EXPERIENCE

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
The reception lady was so friendly and helpful . That location was quiet close to the city Centre

8/10 Good

CHAN Leung Kuk, UB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ramada
Good

10/10 Excellent

Eluned, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for five nights and found the hotel staff very friendly and helpful. All the services worked well, the bed was very comfortable and the breakfast was good. It was useful to have the on-site restaurant and coffee services.

8/10 Good

nils, Connecticut USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice!
Friendly and very helpful staff. Good all around 4 star hotel. Happy with my choice.

8/10 Good

Shanghai Runner

Liked: Cleanliness, staff & service, room comfort
Mongolian Holiday
Albeit this hotel was more then adequate and for sure I would recommend it to anyone... the truth is, on that day, myself and my travel mates had just been out on the Mongolian grasslands for a week... and we were all ill and suffering from mild heat stroke... So at that point, pretty much anything with a shower and clean bed would have sufficed. But, all that aside, it was fine, and the location is good... not far from many nice places to eat.

10/10 Excellent

William, Tampa Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in city center
Stayed 5 days in August 2015 English speaking staff that were always helpful to meet all of my needs.

10/10 Excellent

Zelfa, Porto Alegre, RS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in UB
Great option of UB. Staff very helpful. Wonderful! we really enjoyed it.

8/10 Good

Eric, Lafayette, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Ulan Bataar
This is a really nice hotel. The rooftop bar is great and rooms are really updated and nice. It is a bit far away from the city center, but overall a great stay.

4/10 Poor

eri, JAPAN

Disliked: Cleanliness, room comfort
A noise of the door
It's really bother me when someone closes their door. I couldn't sleep well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay
very nice place that you can find in ulaanbaatar. clean, comfort and good place to run away from city stress. the only disadvantage of this place is too noisy which is coming from outside

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Good

8/10 Good

Boldmaa, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, small but comfy rooms.
I stayed from Nov.5-15th. I've been staying at Ramada Ulaanbaatar for the last 3 years now. I always liked it. They maintain the good service. rooms looking to north have bathtubs. I wish I knew this beforehand. This year I found out that the rooms looking out to the street have showers whereas the 2 years ago the breakfast was disappointing. Last year they improved the food. This year it was different but okay. The dinner was a different story. They've changed the menu. It looked good but the food was horrible. I've ordered Tsuivan (Mongolian dish) it was really greasy that I had a stomachache later that evening. Ulaanbaatar has so many good restaurants that I would recommend you to go elsewhere for dinner.

8/10 Good

Verified traveller

Liked: Staff & service
Helpful staff
Ramada Ulaanbaatar's greatest asset is its staff. Without exception, staff members were friendly and helpful. The location is good, about 15 to 20 mins walk to Sukhbaatar Square. Rooms are well heated and insulated. Internet service is okay to good in the rooms. The breakfast buffet offered a great variety of foods for all tastes.

8/10 Good

Chris, Nottinghamshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location very modern and clean
A very nice hotel in a decent location in UB. As part of my job I have to travel a lot so will definitely stay here again. The top floor bar was great with a nice atmosphere although the food was nice the restaurant lacked ambience and personality. Besides this it was a very nice hotel and the customer service could not be faulted

10/10 Excellent

Bob, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UB Stopover
Really nice hotel close to station and whatever is regarded as the centre of town. Great friendly staff and good food and really nice rooms.

8/10 Good

st, hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
good