Premier Hotel Cabin Upper Matecumbe Key

"Upon getting to the room after checking-in at a separate building, we found no coffee-maker in the room, the refrigerator was unplugged with water in the freezer, the safe was locked, the beach towels were missing, the phone unit didn’t work…dialing the front desk from the cell phone took us to the voice mail. Had to walk to the front desk several times for resolution. The staff member at the front desk during the check-in was nice and friendly though. To check-out early in the morning the next day, nobody was at the front desk without notices left on the counter; although, we were told about its 24-h operation. Only when getting out of the door, already wasted time trying to figure out what to do, I saw a piece of paper on the glass door with hand-written message, which is easily lost and not noticeable with being dark outside. Why not to leave that notice on the counter?! Or type it in bigger thicker letters, use brighter colors if putting something on the glass door. It was the most stressful check-out, especially when not being experienced with the rental car return center at MIA and ETA at that area. Hope the listed concerns can be addressed in a timely manner for the next customers have time to relax & enjoy their stay. Thank you."

"Front desk staff gave me a hard time when I asked them to speak to our “neighbor” talking loudly and chain smoking outside our door from 10pm-1am keeping us up and we had to be up early. Basically felt like I was being called a liar and the people smoking weren’t smoking in the designated area. Wall was filthy - looked like someone like liquid chocolate was spilled down the wall and not cleaned up. "

"La Siesta is one of those places where the setting does most of the work. The ocean views, beach access, and relaxed atmosphere are great"

"Did a lot of research to find the right hotel in this area. Stayed one night here and it was nice. My girlfriend really loved our ocean facing view room. It had a porch and living room and kitchen and overlooked the marina. Everything worked, cold a/c, it was clean and quiet, so it was a lovely stay. Walking next door to the big hotel for happy hour at their beach tiki bar was awesome as well. Then we order food from a food delivery service to enjoy our room and porch with an ocean view. There's cool iguanas running all around the property too. My only set back of the property was the tiny beach area for actual swimming. It was not really swimable, it was tiny. Probably ok for little kids since they play shallow and in the sand, but it didn't look appealing at all for actually an adult swimming around and enjoying the ocean. But overall, everything else was still great."

"Yes"

"Fantastic breakfast, not over crowded. Very relaxing "

"Property was beautiful and very well maintained. The office staff(William) was very professional and pleasant to talk to."

"This place was recently renovated and provided a comfortable space to explore Key Largo. Always something to watch on the canal and usually a musician to listen to across the canal at night. Listen on your very nice balcony. Bed was comfortable and space was roomy. We enjoyed the set up. Would definitely stay again!"

"Excelente y el señor Riqui muy amable"