Upton Holiday Rentals

"very cute lodging"

"After a horrible experience with the hotel in Louisville Kentucky that i had reservations with to stay for a concert .. it got double booked so my kids and I were stuck at 2am with nothing available in the area. I found this place and the reservation clerk was THE KINDEST AND MADE THE HORRIBLE EXPERIENCE FROM THE NIGHT ALOT BETTER! Room was aged but when you’re treated like he treated us, it really made up for it!"

"Your website says free wi-fi, but the desk manager said free wi-fi was not available for my order."

"When we arrived at the hotel the front door didn’t even have a door handle as it had been broken off. When we checked in we were told that the pool was unavailable as it was having problems. The room smelled awful but luckily we were able to open the window to air it out. Once we turned on the sound machine we were able to go to sleep over the noise of kids jumping around hard enough to rattle the lamps in the wall. Beds were comfortable and we did have a good sleep. Breakfast was apples and oranges, watered down juice, oatmeal, bread and yogurt so we passed and ate breakfast elsewhere. "

"The room was clean. Beds were very comfortable. The host at the desk was very friendly! The breakfast was very light but OK for what we needed for the price point. It was an excellent day and took care of all of our needs and expectations. "

"They were very helpful and welcoming. The best price offered was online"

"The location was perfect. I was traveling by myself with my kids so of course I’m worried about safety and access to the highway, this place was perfect. Lots of places to eat, gas stations, and SAFE! Super clean rooms and nice staff. "

"We are extremely disappointed with our recent stay at this hotel. We specifically chose this property because it was advertised as non-smoking, which was especially important as we were traveling with our young family, including three small children. Unfortunately, upon entering our room, it was immediately clear that this policy had not been enforced. The room had a strong, lingering smell of cigarette smoke, as if someone had been smoking there for an extended period of time. This was not only unpleasant but also concerning from a health and safety standpoint, particularly for our children. We reported the issue to both the night clerk and the morning clerk, hoping for a resolution such as a room change or some form of compensation. However, both interactions resulted in little more than a brief apology, with no effort made to address the situation in a meaningful way. We also attempted to follow up with the hotel multiple times after our stay to express our concerns about the hazardous conditions we were subjected to, but received no response whatsoever. Even when Hotels.com tried to contact the hotel on our behalf, there was still no reply. It is incredibly frustrating to have paid for accommodations that were not only misrepresented but also unsuitable for a family with young children. The lack of accountability and customer service only added to an already negative experience. We cannot recommend this hotel and strongly urge management to take accountability. "

"Great breakfast. "