Urau Holiday Rentals

"We did not stay at the Royal Tanau as it was closing for season end, but we were relocated to the Eurostar La Pleta, which was amazing overall. Very nice service, every detail very well looked after. Smooth van service to the ski lift"

"The hotel manager and employees are not doing their jobs. No towels changed in the room even if we left the dirty ones on the floor, the hotel manager or any employee didn't know how the room safe worked, the fridge in the room wasn’t working and was replaced just the last day. Even so re s we, when we complained the hotel manager said it was our fault. All other people at the hotel were paying much less because they didn’t book through Expedia. The hotel manager said that they couldn’t adjust the price and I never receive the bill or receipt but I was charged automatically instead of charging my credit card in front of me at check out. "

"We stayed overnight and were impressed by the cleanliness and comfort of our room. The staff were very friendly and helpful. They spoke Spanish, French and some English so we were able to communicate very well. We had dinner in the restaurant which was very good and once again, the staff were very friendly and helpful. We really enjoyed our stay."

"A little difficult to find but on main through road with quiet, pretty part of town a short walk away. Helpful staff and good breakfast. Comfortable room. "

"Very friendly and helpful people"

"The manager was excellent "

"My "2 bedroom" was on the ground floor, with unreserved parking right outside the living room and main bedroom windows. The curtains don't cover these windows entirely, meaning people getting in and out of their cars get quite the view. Despite multiple climate control panels in the apartment, there is no air conditioning and no fans. This made it unpleasant with the sun blasting through those windows and no way for the room to cool down overnight. The second "bedroom' didn't have a door, and you need to go through it to get to the bathroom. Despite all the warnings about a cleaning fee, there was mud and rocks on the main bed, which was just two very squeaky single bed shoved together. As this is the sort of place that charges you to rent sheets and you have to make the bed yourself, it should have been obvious to the person who placed the folded up sheets on the bed. There also wasn't a lot of cleaning supplies to help avoid that cleaning fee. I also had a few changes to my arrival plans, and I kept the property up to date with those changes, including following their instructions to let them know if I was going to arrive outside of reception hours. I did this and then got a message back that said I had to call, rather than letting them know electronically. So when my plans changed again (due to a cancelled train), I didn't up date them as I was going to arrive during those advertised reception hours. But the reception staff was shocked, as he had received the message..."