Hotels in Urbanization Lomas de Don Juan

"Was nice allround"

"Hotel very noisy, plumbing system noisy Staff not friendly Banging in corridor around 6am not sure if cleaner or guests Location was ideal"

"Good hotel friendly staff "

"Let me start with the positives: the hotel is conveniently located, close to the beach and a short walk from town. The lobby is beautifully decorated which gives it a nice first impression. Having said that, we had a very poor experience at this hotel for a few reasons. The rooms are tiny so don't expect much comfort or luxury. They ticked most boxes for a 4 star hotel by doing the absolute minimum: most amenities are there, but crammed into a space the size of a caravan. But the worst part was how noisy it is. There is no form of insulation, so you hear everything the neighboring guest say or do, even when they have the tv on. Unfortunately for us, in our case this went on until the early hours of the morning. When informing the staff of the hotel, they didn't really address it or what they did, had no effect. We pretty much had three nights there with little sleep. Also, cigarette smoke came into our room from the next balcony throughout the night. I would strongly recommend choosing a different hotel."

"Great customer service "

"Nice hotel that was built during the 2008 building boom. Area has stopped growing since then. Breakfast was very good."

"Totally disappointing stay. For a 5-star resort, it was awful. The outside pool was not in use, so only indoor pool. The lift had broken so you had to walk up and down 3 flights of stairs to get there. The lake view requested was disgusting. It was full of green algae and half empty. Loads of noisy kids running around for hours too. The lobby areas were really tatty as well. The room had no storage, no biscuits for the tea and coffee and the TV didn't have any streaming options. I expect this from a 1 star but this was not adequate for 5 star."

"Quick check in, nice rooms, lovely staff"

"T bien"