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Reviews of Hotel Mansión Tarahumara

3 out of 5
Hotel Mansión Tarahumara
Km 626 FFCC CHEPE, Estacion Posada Barrancas, Urique, CHIH

Reviews

7.6

Good

Rating 10 - Excellent. 143 out of 419 reviews" "
Rating 8 - Good. 137 out of 419 reviews" "
Rating 6 - Okay. 69 out of 419 reviews" "
Rating 4 - Poor. 37 out of 419 reviews" "
Rating 2 - Terrible. 33 out of 419 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Fantastic location for hiking and amazing views from barranca-side rooms. Rooms cleaned daily. Staff very friendly and helpful. Unique property, but needs maintenance, with some facilities unavailable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view
Stayed 2 nights in Apr 2024

10/10 Excellent

Micaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's beautiful place
Stayed 2 nights in Mar 2024
Response from HMT on 4 Apr,2024
Thank you for your comments, looking forward to see you again!

10/10 Excellent

James

Stayed 2 nights in Jan 2024
Response from HMT on 27 Mar,2024
Thank you for your comments

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities
Response from HMT on 27 Mar,2024
Thank you for your comments

10/10 Excellent

Carlos Guadalupe

Stayed 1 night in Nov 2023
Response from PBM on 3 Jan,2024
Gracias por sus comentarios, los esperamos nuevamente.

8/10 Good

MARIA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones están muy limpias y cómodas, con calefacción y cobijas, no se pasa frío. El menú del hotel es limitado y a los alrededores sólo hay 1 restaurante. El desayuno está incluido y está bastante completo y rico. El hotel cuenta con servicio de traslados que es muy conveniente porque no hay otro medio de transporte. En general el hotel es muy conveniente para visitar las barrancas del cobre.
Stayed 2 nights in Nov 2023
Response from PBM on 27 Nov,2023
Muchas gracias por sus comentarios y sugerencias, los esperamos nuevamente.

10/10 Excellent

Ann

Liked: Staff & service, amenities, property conditions & facilities
Lovely stay and gorgeous surroundings.
Stayed 2 nights in Nov 2023
Response from PBM on 21 Nov,2023
Thank you very much for your comments, looking forward to see you again soon.

10/10 Excellent

Thomas

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from PBM on 13 Nov,2023
Thank you for your comments

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
You are obviously paying for the view and what a view it was. I would stay here again just for that. The staff were also great - although the man in the restaurant did spoil things on our last day by bringing an empty basket to the table and asking for a tip. Our room was quite dated but seemed to be clean. The bed was comfy and shower fine - as long as you waited long enough for the hot water to run through. The breakfasts were generally good and we had one evening meal which was ok - but not good enough to persuade us to eat there again (we ate at the park instead - which actually was a similar standard). They were there waiting to meet us off the train, as requested. We also used the shuttle service to the park and that worked well with the bus waiting for us to bring us back as arranged.
Stayed 2 nights in Nov 2023
Response from PBM on 13 Nov,2023
Thank you for your comments, we look forward to see you soon again.

4/10 Poor

Marilee

Liked: Cleanliness, room comfort
Overpriced, misrepresented hotel with cold food.
Hotel is misrepresented online. It doesn’t have Canyon views. The steps without rails are dangerous. Not a good choice for anyone with mobility issues. While the driver and waiter were nice, the restaurant lacks consistency and drinks are overpriced. We were charged $68 for a small after dinner drink. Food was often cold or took hours to get. Pool was cold. Overall we were very dissatisfied. That being said, the employees were very nice. Needs new caring management.
Stayed 2 nights in Oct 2023
Response from PBM on 30 Oct,2023
We are sorry for this inconvenient but we do have rooms with canyon view, you just did not confirm this in your reservation, about the food we will see this with the restaurant staff. Thank you for your suggestions.

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was super friendly and helpful.
Stayed 1 night in Oct 2023
Response from PBM on 30 Oct,2023
Thank you for your comments, looking formard to see you soon again.

4/10 Poor

Maria de la luz

Travelled with family
Disliked: Staff & service
Disappointed
The Hotel Mansión Tarahumara was well kept up and the rooms were quaint and comfortable. However I had made reservations more than 6 weeks in advance, reserving two luxury rooms with a single king bed and a view of the valley, but what we were given was two rooms with double beds and no view. It appears our rooms were given away to a larger group which in my opinion is unethical. We were told by Rachel that if we paid an additional $500 pesos per room she would make accommodations. Don't make reservations and expect to get what you paid for. I cannot recommend this Hotel.
Stayed 1 night in Sep 2023
Response from PBM on 15 Sept,2023
Sorry for this incovenience, but you did reserved an standard room, not luxury, this is why Rachel told you to pay the difference for an upgrade, we did not have any group on those dates. Thank you visiting us.

2/10 Terrible

Maria de la luz

Stayed 1 night in Sep 2023
Response from PBM on 7 Sept,2023
Gracias por sus comentarios

10/10 Excellent

Angelica

Stayed 1 night in Jul 2023
Response from PBM on 10 Jul,2023
Gracias por sus comentarios, los esperamos nuevamente.

10/10 Excellent

fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique place. You will enjoy
Stayed 1 night in Apr 2023
Response from PBM on 3 May,2023
Thank you for your comments!

10/10 Excellent

yibran

Stayed 2 nights in Mar 2023
Response from PBM on 11 Apr,2023
Gracias por sus comentarios

8/10 Good

DEEPA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Maria was a real sweetheart in accomodating all our requests. Great location near the Canyon. The facilities are good, although a bit dated. Room was extremely clean and comfortable. Kids loved the jaccuzi. The pool room looked liked it was not used very often. The food was always fresh and tasty. Good selection of wine and spirits.
Response from PBM on 20 Mar,2023
Thank you for your comments, looking forward to see you again!

2/10 Terrible

Rita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water in winter!
Stayed 1 night in Feb 2023
Response from PBM on 6 Mar,2023
So, sorry for this inconvenience, we alrady took care about this problem with maintanance personal,. this should never happen again.

10/10 Excellent

dean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you dont mind the stairs and climbing and can get a canyon view room well worth the extra work to get there . Amazing views . Parking is tough there and quite a bit of stairs but well worth it .
Stayed 1 night in Nov 2022
Response from PBM on 17 Nov,2022
Thank you for your comments!

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your Castle awaits you…!
Amazing stay! They picked us up at the train station. Maria and her staff are so gracious and accommodating. Most of our meals were family style and always fresh and homemade… Beautiful area, historic buildings with local craftsmanship! We were given a guided walking tour as soon as we arrived. So many amenities, pool, jacuzzi, billiards and pool table…
Stayed 2 nights in Oct 2022
Response from PBM on 19 Oct,2022
Thank you for your comments, well still working for you!

8/10 Good

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The good was very good. Staff is very friendly. View was awesome. There are a lot of stairs.
Stayed 1 night in Aug 2022
Response from PBM on 5 Sept,2022
Thank you for your comments

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip!!
The room was super clean, the place is surrounded by trees. Perfect to stay with family. The only thing the internet don't work.
Stayed 4 nights in Dec 2021
Response from PBM on 10 Feb,2022
thank you for your comments

6/10 Okay

noel

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the view was great . false advertising on Expedia web site
Stayed 4 nights in Dec 2021
Response from PBM on 10 Feb,2022
Thank you for your comments, what is false??

10/10 Excellent

Enriqueta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel with great views of Copper Canyon! Staff was extremely nice! I was travelling with my senior parents and I got all the support needed to acommodate their needs. Food is ok, considering the isolation of the place. I totally recommend this place.
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from PBM on 21 Sept,2021
Gracias por sus comentarios

10/10 Excellent

Johan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from PBM on 24 Aug,2021
gracias por su preferencia. Saludos

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture!!! Amazing
Stayed 1 night in Jul 2021
Response from PBM on 27 Jul,2021
Thank you very much!

10/10 Excellent

GILBERTO

Stayed 1 night in Jun 2021
Response from PBM on 27 Jul,2021
Gracias por sus comentarios

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful views from room. Good food and exceptional service. Long climb to room but transport provided when requested
Stayed 2 nights in May 2021
Response from PBM on 31 May,2021
Thank you for your comments

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff was friendly and helpful with us
Stayed 1 night in May 2021
Response from PBM on 21 May,2021
thankyou for your comments!

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2021
Response from PBM on 31 May,2021
Gracias por sus comentarios

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about it! Location, the unique setting of the rooms up the hill. I had reserved one with a view and it was amazing!! Staff very helpful & friendly; food was delicious, great ambiance. This place is a hiker’s dream do to its close location to the canyon. I absolutely love it!
Stayed 2 nights in Mar 2021
Response from PBM on 29 Mar,2021
Thank you for your comments

6/10 Okay

Mariano

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Hospitality & Technology much needed
No hot water in a panoramic view style room. Did not pick us up from train station. Wifi only available at lobby. No reception
Stayed 1 night in Mar 2021
Response from PBM on 15 Mar,2021
Hello, If you did not confirm transportation service, is impossible to know how do you arrive. Thank you

10/10 Excellent

Goretty, Las Vegas, NV

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very nice, the staff was really courteous & helpful. I was recommend paying the few additional dollars for the mountain view, definitely worth it!
Stayed 1 night in Oct 2020
Response from PBM on 26 Oct,2020
Thank you for your comments

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I booked this room because the Hotel advertised as having a Jacuzzi which was not functioning. There was no television in the room. We asked for an extra blanket which they said they would bring to us, but they did not until the next day. A dog was outside our door every time we came and went and then barked at night and woke us four times. It is 242 steps uphill if you want to see the view.
Stayed 2 nights in Feb 2020
Response from PBM on 20 Feb,2020
Sorry for the inconvenience, but it was a surprised problem for us too, we are back and ready with the jacuzzy facility again. Thank you

10/10 Excellent

Akm, Phoenix, AZ

Travelled with family and small children
Liked: Cleanliness, staff & service
The mountain view was the highlight of this hotel. However, you need to walk uphill/downhill to go to/from the room to the lobby and cafeteria. Hotel does offer shuttle to take you and your luggage close to your room. No other food option around except for the hotel restaurant and their set menu. The food was good and reasonably priced compared to the other big hotels in the city. We were supposed to be picked up from the Divisedaro train station but no one showed up. Hotel is about 2 miles from the station. We arranged a local transport to go to the hotel from the station and fare was overpriced. Hotel did give us a complimentary return shuttle to the train station. Hotel also offers free walking tour which I suggest taking as it takes you to a trail by the canyon and deep into the area where the native people are living. Hotel offers shuttle to the Adventure Park with a fee. The front desk people and other staff are nice and friendly and some of them can speak English which was a big plus for us as we cannot speak Spanish. Sunrise from the property was awesome. The rooms are average but the canyon view from the balcony is the main reason for staying at this hotel.
Stayed 1 night in Dec 2019
Response from PBM on 26 Dec,2019
Thank you for your comments

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, friendly, magical hotel!
Wonderful, magical hotel. Staff was great, the owner was on the property often and was a wonderful helpful, kind person. We went to the more modem hotel next door for a drink and decided that we had the best deal by far! I highly recommend this hotel!
Stayed 2 nights in Nov 2019
Response from PBM on 29 Nov,2019
Thank you for your comments!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
it's OK
transport from train OK; check-in OK. Rooms OK. Not much choice for food and they charge 250 pesos/person/meal for lunch and dinner.
Stayed 2 nights in Oct 2019
Response from PBM on 23 Oct,2019
Thank you for your comments, we are working on a menu for restaurant

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Very expensive for very subpar service
I would not recommend this hotel. The main problems can be summed up as follows - the service is subpar and the staff are inattentive. For instance, no one informed us upon checking in that there is only one shuttle daily to/from the Adventure Park. When we came downstairs 15 min too late, the front desk staff told us we had to walk 45 minutes to get to the park (which is only a 10 min drive), and that there was no other way to reach it (no taxi, no way to pay extra for a shuttle even though more shuttles were parked outside). This information really should have been communicated up front, since not all guests would be able to walk 1.5 hours round trip on hilly roads to the park. The following day when we returned to the park for a second activity, we found out that the shuttle was not included in the room fees. This was not communicated until check-out, when we were presented with the extra charges (200 pesos/person). Additionally, it appears that there is differential treatment of individuals, couples, and large groups. They ran shuttles up to large groups' hotel rooms for meals, and were much more accommodating for them (~10 people) than for us as a pair. Also, please beware that you may get conflicting information from hotel staff - we were told 2 conflicting bus schedules to Creel, for instance. The only upside of this hotel is the view of the canyon from the balcony - so if you do decide to stay here, I would urge you to pay the bit extra for a room with a canyon view.
Stayed 3 nights in Oct 2019
Response from PBM on 23 Oct,2019
Thank you for your comments. All shuttle services are not included and must be paid in advance for them. Information about bus schedules are online on the bus company, is not ours.

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We rent. Rooms. Not. Bay persons. And the price. And. All meal include. Not water All refresh drink. Cost add. Why. The lunch and dinner. Or breakfast. Come with coge. Water. Or. Coke. In this case. All it’s additional. And no respect. The original cost. With discount
Stayed 3 nights in Jul 2019
Response from PBM on 23 Jul,2019
We always rent room by persons, not by beds, so if you rent a meal plan you should be sure what you pay is what you get. Thank you

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property is so beautiful and unique there is no way to not appreciate it. We had a great time at the hotel and the location, on the edge of the canyon, cannot be beat.
Stayed 2 nights in Jun 2019
Response from PBM on 3 Jul,2019
Thank you for your comments

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train station and adeventure park is close from this place and this place is well built ,staff speak english as well.Don't go for valley view as to get the room you have to walk a lot
Stayed 2 nights in Mar 2019
Response from PBM on 26 Mar,2019
Thank you

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for viewing the Copper Canyon.
The hotel is great for enjoying the magnificent views of the Copper Canyon. The rooms are spacious and comfortable, if a little cold early morning and night in the winter months. We didn't mind because we are used to this in England.
Stayed 2 nights in Feb 2019
Response from PIBM on 18 Feb,2019
thank you for your comments

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019
Response from PBM on 16 Jan,2019
Gracias por sus comentarios

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great views - worth the steps (and higher room rates) up to the canyon view rooms
Stayed 2 nights in Dec 2018
Response from PBM on 10 Dec,2018
Thank you for your comments

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
great location and very good staff. Friendly and courteous. Property needs update
Stayed 1 night in Nov 2018
Response from PBM on 10 Dec,2018
thank you for your comments

8/10 Good

Gary, Macungie, PA, USA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant. Arrived at room and had an absolutely magnificent view of Copper Canyon for a small upcharge. The restaurant offered simple but delicious fare with live music at dinner. Sunrise over the Canyon was enjoyed from our room. Shuttle bus was waiting when the train arrived, and a guided walk was offered shortly after arrival. For a small fee, the shuttle took us to the adventure park where you can enjoy the cable car and zip line. The shuttle gets you back to the hotel and train in plenty of time. Really enjoyed our stay and wish we had more time spend there!
Stayed 1 night in Nov 2018
Response from PBM on 10 Dec,2018
Thank you for your comments

2/10 Terrible

Pedro, Guadalajara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not hot water notified front desk 3 times never fixed They charge a lot for terrible connection to internet Food expensive and not good
Stayed 1 night in Oct 2018
Response from PBM on 18 Dec,2018
Since we have satelital internet connection, due to weather conditions some times it is impossible to get good service. Thank you for your comments

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from PBM on 26 Oct,2018
Gracias