B&B Hotels, Ury hotels

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"I’ve never stayed in a hotel, where the staff make no attempt to greet the guests. We checked in late using the machine outside so the reception was closed, which I have no problem with. What I didn’t like is when I did finally see the receptionist and smiled, I was greeted with a blank stare. Not once, did the staff even try to acknowledge us which we found, very disappointing. Only person I care into contact with was the cleaner and that’s it! I think more basic amenities would be nice...

"Poor"