Villas in Utica

"It was weird... Came with my 28 year old and my 11 year old. The location is great as it was only a 1.5 hour drive. Checked in at 4pm. Checkin process was not bad, a little slow, but not bad. Facility looked clean and inviting. Entered our room, there was a moldy smell. Lights worked. Microwave OLD, refrigerator had a DEEP LARGE BURN MARK across the top, the TV remote was missing the back and was covered in tape, and CHALK WRITING on my balcony wall. In the bathroom, the robe hook on the back of the door was broken, the shower is LOUD and does not fully turn on, toilet was HARD to flush and LOUD, they REFUSE to give guests EXTRA bath towels, and there is NO HOUSEKEEPING and overheadthe staff saying they were OUT OF SHEETS. Regarding SAFETY... the door to our room was not properly installed.... meaning our door was on an angle causing a LARGE GAP between the door and the frame. Overall, the room was clean but VERY OUTDATED. The arcade was small but great for a small getaway. The Waterpark was also small, but just enough!!! Lazy river, splash zone, big water bucket, 2 slides. COOL! We did notice the windows in the Waterpark were broken and FULL OF FLYING BUGS that were coming into the park. I also noticed before 11am and after 7pm there are VERY FEW LIFEGUARDS and the waterpark is VERY BUSY. The water in the HOT TUB was MURKY and DEEP IN COLOR, is 16 and up, but everyone was in it. The restaurant was OLD and OUTDATED. Order incorrect. "

"Friendly, professional staff. Efficient check-in. Convenient parking. "

"The room had a minimal amenities but very clean. The stuff is extremely polite and helpful, especially the night attendant Jou. "

"Very clean. The staff were very friendly. The breakfast seating area could have been bigger but the food selection and temperatures were good. Pool was clean, well-lit and well stocked with towels. Stayed with kids. Very satisfied!"

"The problem in the room; the drapes did not work. They couldn’t close and the lights from the parking lot went into the room. It was very difficult to get to sleep."

"Decent room, good breakfast, friendly staff. They did charge my card $3 for parking without telling me. Which was just odd and a little irritating. Overall good stay. "

"Breakfast was to be included. There was a breakfast room off the lobby. On a Saturday morning it stayed dark & locked. No reason. Coffee available for guest only. Unacceptable."

"Terrible all over "

"Disappointed - room was rundown and the bathroom was not clean. There were dark marks on the wall that I am sure were not poo but looked like poo, the toilet handle was worn with missing paint/finish, and the entire floor pan of the shower was stained. The breakfast was good though!"