Van Chan Holidays

The way the staff greets guests every time they enter and exit the hotel makes me feel very respected. Extremely comfortable.

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

The stuffs are very kind and friendly, the breakfast is tasty, and the room is beautiful and clean. This is a great hotel.

I would like to recognize the staff at the Aurora Hotel, specifically Ms. Mia, Mr. Tee, and Mr. Andy, who were exceptional. The 3 of them went above and beyond. to make my stay enjoyable. Ms Mia was so pleasant and a joy to talk with, Mr Tee gave me some great ideas in my travel plans as an adventurer, and Mr Andy was really interested in how my day went. The rooms were to my liking, and I asked to be placed on a lower floor, which they were able to accommodate. Any restaurant, massage, excursion, etc, was within walking distance or an Uber/bus ride away. Some friends and I are already making plans to come back, and we will be staying again at this hotel. Thank you again Ms. Mia, Mr Tee and Mr Andy. Sincerely Sharon

The staff went out of their way to be helpful in arranging tours, transportation and recommendations of places to eat (all were excellent). Would highly recommend this as a place to stay when visiting Hanoi!