Van Lam Holidays

We absolutely loved out stay at the Splendid Premium. The staff was exceptionally caring, friendly helpful - everybody at the Splendid went above and beyond. I cannot stress that enough, they made us feel very welcome. Really everybody - across front desk, bell desk, breakfast, rooftop bar, spa, and so on. The location is excellent - it's right in the Old Quarter (which we later learned is the most expensive real estate in all of Vietnam - yet the hotel price was reasonable); lots of activities in walking distance, or a short ride from there. Breakfast selection was great, with some daily variations. We went to the Spa a few times, they knew what they're doing. Slight knock down (4 vs 5 stars) on 'condition and facilities'... it was fine, however if you expect a western hotel standard you may be a bit disappointed (room was rather dark with lack of view, and pool was cold); however, as noted before, this place is in Hanoi's Old Quarter, so that needs to be taken into context. Allover excellent stay, and we would go there again.

The Acoustic Hotel & Spa was amazing. We stayed here for part of our honeymoon and the staff was wonderful. They greeted us at the front door and helped with our luggage. When we checked in they brought us drinks and fresh fruit in the lobby. We had a couples spa package that was so relaxing! The front desk staff greeted us and wished us well every time we left and returned to the property. The rooms were spacious and house keeping kept everything nicely maintained and provided complementary waters, wine, and fruit. Absolutely recommend for anyone visiting Hanoi.

Easiest the best hotel I've stayed at in Hanoi. Staff can't do enough to keep guests happy, was offered a complimentary spa treatment and free mini fridge. Booked a room with a terrace and it meets any 5 star standards you might have. Strongly recommend the hotel.

This place was nice. Incredible views and very comfortable beds.

Clean rooms, very kind staff