Van Yen Holidays

Very convenient location - close to main attractractions. Hotel staff was friendly and hard working. However, building is old lacking in basic conditions. Our room is almost completely filled with two large king beds and no furniture or any space to put our luggage. Can almost hear next door guests completely. Don't have enough water pressure in the shower. Breakfast buffet was basic. The staff works very hard but food often runs out during open hours and can't keep up with guests flow (outdated kitchen equipment?). Overall, we appreciate the the hotel staff's hard effort to serve us but felt certain aspects of the property could use an over haul.

The Acoustic Hotel & Spa was amazing. We stayed here for part of our honeymoon and the staff was wonderful. They greeted us at the front door and helped with our luggage. When we checked in they brought us drinks and fresh fruit in the lobby. We had a couples spa package that was so relaxing! The front desk staff greeted us and wished us well every time we left and returned to the property. The rooms were spacious and house keeping kept everything nicely maintained and provided complementary waters, wine, and fruit. Absolutely recommend for anyone visiting Hanoi.

The way the staff greets guests every time they enter and exit the hotel makes me feel very respected. Extremely comfortable.

Staff are absolutely amazing and trustworthy, great position, in the heart of the old sector.

The rooms are small but the service and hospitality is exceptional. Location is perfect in the old quarter and I would recommend to anyone travelling to Hanoi