Breakfast and dinner served

Reviews of Best Western Premier Hotel at Fisher's Landing

3.5 out of 5
Best Western Premier Hotel at Fisher's Landing
1500 SE 167th Ave, Vancouver, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 641 out of 1006 reviews" "
Rating 8 - Good. 204 out of 1006 reviews" "
Rating 6 - Okay. 81 out of 1006 reviews" "
Rating 4 - Poor. 40 out of 1006 reviews" "
Rating 2 - Terrible. 40 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

christopher, Burien

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic.
Stayed 6 nights in Apr 2024

10/10 Excellent

Olha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tracy on 2 May,2024
Thank you so much for your positive feedback! We're thrilled to hear that you had a 5-star experience with us. Your satisfaction is our top priority, and we're committed to delivering exceptional service to all our guests. We look forward to welcoming you back soon for another fantastic stay! If you have any further comments or suggestions, feel free to share them with us.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sue

Stayed 2 nights in Mar 2024

10/10 Excellent

Jorge

Liked: Cleanliness, amenities
Very clean and nice
Stayed 1 night in Apr 2024
Response from Tracy on 18 Apr,2024
Thank you for your feedback! We're thrilled to hear that you found our accommodations to be clean and to your liking. Maintaining a high standard of cleanliness is one of our top priorities, and it's rewarding to know that our efforts have been noticed and appreciated by our guests. If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Denivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tracy on 2 May,2024
Thank you so much for your positive feedback! We're thrilled to hear that you had a 5-star experience with us. Your satisfaction is our top priority, and we're committed to delivering exceptional service to all our guests. We look forward to welcoming you back soon for another fantastic stay! If you have any further comments or suggestions, feel free to share them with us.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, located in quiet area with plenty to do around it. Hotel staff are always pleasant to talk to.
Stayed 1 night in Apr 2024
Response from Tracy St Martin on 10 Apr,2024
Thank you for taking the time to complete our hotel guest survey. We're delighted to hear that you found our hotel to be clean and situated in a peaceful area with plenty of activities nearby. Our team works hard to maintain a welcoming atmosphere, and we're thrilled that you found them pleasant to talk to. Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Angelica, vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this place! I have stayed here multiple times, including when my grandma was passing. They assisted me and extending my travel the management is wonderful and so kind and even remember me each time I come back. They even realized I didn’t have my dog with me this time. I truly love the convenience of the location, but I always go back for the customer service, the room, And it’s great pricing. The only thing I find weird is the robot for security, not a super fan, but I know how the world is moving.
Stayed 3 nights in Apr 2024
Response from Tracy on 18 Apr,2024
Thank you so much for taking the time to share your feedback with us! We are truly honored to have been a part of your journey, especially during such important moments in your life. It warms our hearts to hear that our team could provide you with the support and kindness you needed during difficult times, and we're thrilled to know that you've had consistently positive experiences with us.We greatly appreciate your loyalty and are delighted to hear that our convenient location, exceptional customer service, comfortable rooms, and competitive pricing continue to meet your expectations. Your satisfaction is our top priority, and we're committed to ensuring that each visit exceeds your expectations.We understand that the presence of our security robot may seem unusual at first, but please rest assured that it's just one of the ways we're embracing technological advancements to enhance the safety and security of our guests and property.

10/10 Excellent

Janyl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Ken

Stayed 1 night in Mar 2024
Response from Tracy on 18 Apr,2024
Thank you for taking the time to provide us with your feedback. We truly value your input and strive to ensure that every guest has a wonderful experience with us. If there are any specific areas where we fell short of your expectations or if there's anything we can do to improve and earn that fifth star next time, please feel free to let us know. Your satisfaction is our priority, and we're committed to making your future stays even better. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 Excellent

HILLARY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was incredibly helpful and friendly. We lived the indoor pool and hot tub.
Stayed 3 nights in Mar 2024
Response from Tracy on 18 Apr,2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our staff could make your visit memorable with their helpfulness and friendliness.It's fantastic to know that you had a relaxing time at our indoor pool and hot tub. We strive to provide a comfortable and enjoyable environment for all our guests, and we're delighted that you were able to unwind and make the most of our amenities.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Joshua

Stayed 1 night in Mar 2024
Response from Tracy on 31 Mar,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

4/10 Poor

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Tracy on 31 Mar,2024
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Your feedback is invaluable to us as we continuously strive to improve our services and exceed our guests' expectations.We would greatly appreciate it if you could provide us with more details about your experience so that we can address any specific concerns you may have encountered during your stay. Your satisfaction is our top priority, and we are committed to making any necessary improvements to ensure a more enjoyable experience for all our guests in the future.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated
Stayed 1 night in Mar 2024
Response from Tracy on 31 Mar,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Keva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great environment.
Stayed 2 nights in Mar 2024
Response from Tracy on 24 Mar,2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be very friendly and that you enjoyed the environment during your stay.Providing exceptional service and creating a welcoming atmosphere are top priorities for us, and we are thrilled that our efforts resonated with you. Your kind words will be shared with our team as they serve as motivation to continue delivering outstanding experiences to our guests.We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and fast. Room is beautiful
Stayed 1 night in Mar 2024
Response from Tracy on 24 Mar,2024
Thank you for sharing your feedback with us. We are delighted to hear that you found our accommodations to be clean, quiet, and efficient during your stay.Maintaining a serene and tidy environment for our guests is a top priority, and we are pleased to know that you appreciated the efforts of our team.Your kind words about the beauty of the room are greatly appreciated. We strive to provide a comfortable and aesthetically pleasing space for our guests to relax and unwind.We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Cery Very nice room. Comfortable bed.
Stayed 1 night in Mar 2024
Response from Tracy on 24 Mar,2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your room and found the bed to be comfortable during your stay.Creating a comfortable and welcoming environment for our guests is our top priority, and we are thrilled that we were able to meet your expectations. Your satisfaction is important to us, and we appreciate your kind words.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, open, friendly atmosphere and great staff. The security robot was a kick in the pants
Stayed 1 night in Mar 2024
Response from Tracy on 18 Mar,2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our property to be clean, welcoming, and enjoyed the friendly atmosphere created by our staff. It's fantastic to know that our team left a positive impression on you.We're also delighted that you found our security robot to be a memorable and entertaining addition to your stay. Our aim is to provide both safety and a touch of novelty for our guests, and we're glad to hear that it added to your experience.Should your travels bring you back to our area, we'd love to welcome you again for another enjoyable stay. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. Thank you once again for your kind words!

8/10 Good

Francie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here about every month or two when Im in town. Consistently clean. Nice rooms. Friendly staff.
Stayed 1 night in Mar 2024
Response from Tracy on 18 Mar,2024
Thank you for your continued loyalty and for taking the time to share your feedback with us! We truly appreciate your kind words about our consistently clean rooms, pleasant accommodations, and friendly staff. It's always our goal to provide a comfortable and welcoming experience for our guests, and we're thrilled to hear that we've been able to do so consistently during your visits. Your satisfaction is our top priority, and we look forward to welcoming you back each time you're in town. If there's anything specific you'd like to see or any way we can further enhance your stays, please feel free to let us know. We can't wait to host you again soon!

8/10 Good

Stanley, Arlington

Stayed 1 night in Mar 2024
Response from Tracy on 31 Mar,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Sean, Dupont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff displayed excellent customer service and the facility was very clean and in a very safe and pleasant area.
Stayed 1 night in Mar 2024
Response from Tracy on 11 Mar,2024
Thank you so much for taking the time to share your feedback with us. We are delighted to hear about your positive experience during your recent visit. Our team takes great pride in providing excellent customer service, and we're thrilled to know that you found the staff to be accommodating.Maintaining a clean and safe environment is a top priority for us, and we're pleased that you noticed our efforts in ensuring a pleasant atmosphere. Your kind words motivate us to continue delivering exceptional service.We truly appreciate your support, and we look forward to welcoming you back on your next visit.

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities
Could constantly hear water running in walls and pounding of feet.
Stayed 2 nights in Mar 2024
Response from Tracy on 11 Mar,2024
Thank you for taking the time to provide feedback about your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the noise disturbances, including the sound of water running in the walls and pounding of feet.Please be assured that we take your comments seriously, and we will be investigating these issues to address and resolve them promptly. Your comfort is of utmost importance to us, and we regret that we fell short during your stay.We appreciate your patience and understanding, and we would love the opportunity to make it right for you. If your travels bring you back to our area, we hope to have the chance to provide you with a much-improved experience.Thank you for bringing this to our attention, and we value your feedback.

10/10 Excellent

Luiz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and excellent service
Stayed 4 nights in Feb 2024
Response from Tracy on 9 Mar,2024
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed our great location and experienced excellent service during your stay. It's always our goal to provide a memorable and positive experience for our guests, and we're delighted that we could meet your expectations.Your kind words serve as a great source of motivation for our team. We genuinely appreciate your support and hope to welcome you back to our location in the near future. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to let us know. We value your input and strive to continuously enhance our guest experience.

8/10 Good

scott

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was nice as always- restaurant closed though.
Stayed 1 night in Mar 2024
Response from Tracy on 6 Mar,2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our property nice, as always. However, we apologize for any inconvenience caused by the temporary closure of our restaurant during your stay.We understand the importance of having dining options readily available, and we regret that this aspect fell short of your expectations. Please rest assured that we are actively working to address and improve the situation to provide a more seamless experience for our guests.Your feedback is crucial to us, and we appreciate your understanding. If there are any specific details you'd like to share about your experience or if there's anything we can do to make it up to you, please feel free to let us know.Once again, we appreciate your patronage, and we look forward to the opportunity to better serve you on your next visit.

10/10 Excellent

Jessica

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tracy on 6 Mar,2024
Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had such a positive experience during your stay with us.Our team works diligently to provide exceptional service and create memorable moments for our guests, and we are delighted to know that our efforts have contributed to your satisfaction.Your glowing feedback motivates us to continually strive for excellence, and we truly appreciate your support. If there's anything specific that stood out to you or any additional comments you'd like to share, we would love to hear them.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay in the future.

6/10 Okay

Mandee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms were very comfortable, and cleanliness was obvious throughout the room and hotel. The bath towels were oversized which was so nice to see and use! The photos and description was a bit deceiving as it states there is a restaurant and bar when really there may be a bar with seating and tables, the menu is limited and its more like just the typical hotel breakfast seating. The staff there was great was but if too busy could be slower service. We also paid extra for breakfast to be included and the one out of two days the kitchen person called in so there was ZERO food that day (thats not a restaurant!) The food we dis get was pretty decent and again, the stagg was very friendly and helpful
Stayed 2 nights in Feb 2024
Response from Tracy on 28 Feb,2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our rooms comfortable and appreciated the cleanliness throughout the hotel. It's great to know that you enjoyed the oversized bath towels, providing an extra touch of luxury.We apologize for any confusion regarding the restaurant and bar facilities. We appreciate your feedback on the limitations of the menu and the setup, and we will certainly review our photos and descriptions to ensure they accurately reflect the offerings. Your comments about the typical hotel breakfast seating have been duly noted, and we will explore ways to enhance this aspect of our service.We value your kind words about our staff's friendliness and helpfulness, although we are sorry to hear about the slower service during peak times. We will address this concern to ensure a more efficient and prompt service for all guests.Regarding the breakfast situation, we sincerely apologize for the inconvenience caused by the kitchen person's absence. This is certainly not the standard we aim to uphold, and we are actively working to prevent such occurrences in the future. We are pleased to hear that the food you did receive was of good quality.We genuinely appreciate your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide an even better experience.

8/10 Good

Shawn, Renton

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Decent sized room that was in good condition and while not luxurious it was nice enough. Soundproofing could be better as we could often hear our neighbors on both nights. Also I get that most places don't offer housekeeping unless you request it but they won't do anything unless you request the night before. We got more towels at the front desk but were not offered even to get a new bed sheet when we asked and we would have gladly made our own bed.
Stayed 2 nights in Feb 2024
Response from Tracy on 21 Feb,2024
Thank you for taking the time to share your feedback with us. We appreciate your kind words about the size and condition of your room. We strive to provide a comfortable and pleasant stay for all our guests.We apologize for any inconvenience caused by the soundproofing in your room. Your feedback is invaluable, and we will certainly look into ways to improve this aspect to ensure a more peaceful environment for our guests.Regarding the housekeeping services, we appreciate your understanding of our policy to respect guests' privacy unless requested otherwise. However, we regret any confusion or inconvenience caused by not offering a new bed sheet when requested. We will review our procedures to ensure that such requests are promptly addressed in the future.

2/10 Terrible

Tina

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Booked this hotel while we were traveling. Picked it based on food and bar.and atmosphere. Checked in and heard an employee tell the clerk that because of a conference there will be no food or drink. Had to quickly change our plans to meet people at the hotel for dinner, schedule an Uber ride.and find a place to eat last minute with no reservations on a Saturday night. They knew about their convention way before this night yet still let you book it thinking you’re going to get the amenities. I would have chosen somewhere else had it stated this. And don’t think this place is near the water and that bridge in the photos. Not even close.
Stayed 1 night in Feb 2024
Response from Tracy on 18 Feb,2024
Thank you for sharing your experience with us, and we sincerely apologize for any inconvenience you faced during your stay. We understand how frustrating it must have been to encounter unexpected changes to the availability of food and drink due to a conference.We regret that our communication fell short in notifying you about the impact of the conference on the amenities you were looking forward to. It's certainly not our intention to mislead our guests, and we appreciate your feedback as it helps us identify areas for improvement.Regarding the location discrepancy, we understand the importance of accurate representation, and we apologize for any confusion caused by the photos. We will review and update our images to ensure they provide a more accurate portrayal of our surroundings.Please know that your experience is not reflective of our usual standards, and we take your comments seriously. We value your business and would like the opportunity to make things right. If there's anything we can do to rectify the situation or if you have any further concerns, please feel free to reach out directly.Once again, we apologize for any inconvenience caused, and we hope to have the chance to welcome you back and provide the excellent experience you rightfully expect.

6/10 Okay

Britnee

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
When I made the reservation I made to sure to call and state that we had a pet. When we arrived we were told that we couldn’t have our cat who was in Vancouver for a procedure. The receptionist dramatically started coughing and sniffling after she found out we had a cat, claiming she was allergic. Yet she was fine before hand. She then asked a coworker if we could have the cat and they saw no problem with this. So instead of the $30 pet fee we had to pay a $250 pet fee and were told that we could not let her out of the cage or leave the room. So where is this no cat policy? I’ve not seen one. Or was the receptionist being dramatic? Not sure but I’m not impressed.
Stayed 1 night in Feb 2024
Response from Tracy St Martin on 10 Feb,2024
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you faced during your recent stay. We appreciate your feedback as it helps us address issues and improve our services.First and foremost, we want to extend our apologies for any miscommunication and frustration caused by the conflicting information regarding our pet policy. It is disheartening to hear that your experience did not align with our usual standards of service.We understand that traveling with a pet, especially for medical reasons, can be challenging, and we regret any added stress this situation may have caused. The behavior you described from our receptionist is not reflective of our commitment to providing excellent customer service, and we will address this matter internally to ensure such incidents do not happen in the future.Regarding the pet fee discrepancy, we acknowledge the confusion and appreciate your understanding. Our intention is to provide a clear and fair pet policy, and we will review our communication procedures to prevent any future misunderstandings. Your feedback is valuable to us as we continuously strive to enhance our guest experience.

2/10 Terrible

Eunice

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud couldn’t sleep staff didn’t no care to help situation also rusted shower and staff was not in good moods this place should of gave a refund
Stayed 1 night in Feb 2024
Response from Tracy on 18 Mar,2024
We sincerely apologize for the inconvenience and disappointment you experienced during your stay. It's disheartening to hear about the noise disturbances and the condition of the shower. Please know that this does not align with the level of service we strive to provide.Your feedback regarding the staff's response is also deeply concerning, as we aim to address guest concerns promptly and with care. We will be addressing this matter internally to ensure our team members are better equipped to assist guests in similar situations in the future.Regarding the issue with noise, we understand how crucial a good night's sleep is, and we regret that we were unable to provide you with a peaceful environment. We'll look into ways to better manage noise levels in the future to prevent similar occurrences.As for the condition of the shower, we apologize for any inconvenience caused. Our maintenance team will address the issue promptly to ensure it does not happen again.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tracy on 7 Feb,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tracy on 7 Feb,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Dennis, SALKUM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for price, staff friendly and helpful, clean and updated with charging ports and lights. Good WiFi connectivity in room. Location is good and easy to get to other Vancouver locations. Typical room appliances like pod coffee maker, small refrigerator, microwave. Restaurant is per charge but looked good.
Stayed 1 night in Jan 2024
Response from Tracy on 7 Feb,2024
Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you found our hotel to be good value for the price, and that our staff were friendly and helpful during your stay.It's great to know that you appreciated the cleanliness and modern amenities in your room, including charging ports and lights. We understand the importance of staying connected, and we're pleased that the WiFi connectivity met your expectations.We're glad our convenient location made it easy for you to explore Vancouver, and we hope you enjoyed the accessibility to various attractions.Your comments about the typical room appliances are appreciated. We aim to provide the comforts of home, and it's fantastic to hear that the amenities like the pod coffee maker, small refrigerator, and microwave enhanced your overall experience.

10/10 Excellent

Sean

Stayed 1 night in Jan 2024
Response from Tracy on 24 Mar,2024
Thank you for taking the time to share your feedback and for rating your experience with us a perfect 5 out of 5!We are thrilled to hear that you had such a positive experience during your stay. Providing exceptional service and exceeding our guests' expectations are our top priorities, and we are delighted that we were able to meet your needs and create a memorable stay for you.Your satisfaction is our greatest reward, and we truly appreciate your kind words. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another fantastic stay in the future.

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Check in easy but reception area is really sparse and unwelcoming but staff friendly and efficient. Room was nice and clean and all good. Swimming pool and hot tub really nice. Didn’t try the restaurant so can’t comment although all the food seemed to be served in a basket. Overall a great stay at a good price
Stayed 6 nights in Jan 2024
Response from Tracy on 7 Feb,2024
Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the ease of check-in, the friendliness, and efficiency of our staff, as well as your enjoyment of our well-maintained rooms, swimming pool, and hot tub.We value your input regarding the reception area, and we apologize if it did not meet your expectations. Your feedback is important to us, and we will review the design and ambiance to create a more inviting atmosphere for our guests.We're delighted to hear that you had an overall great stay at a good price. Regarding the restaurant, we appreciate your observation about the presentation of food in baskets, and we'll take this into consideration as we continually strive to enhance our offerings.

10/10 Excellent

Sharron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracy on 24 Mar,2024
Thank you for taking the time to share your feedback and for rating your experience with us a perfect 5 out of 5!We are thrilled to hear that you had such a positive experience during your stay. Providing exceptional service and exceeding our guests' expectations are our top priorities, and we are delighted that we were able to meet your needs and create a memorable stay for you.Your satisfaction is our greatest reward, and we truly appreciate your kind words. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another fantastic stay in the future.

8/10 Good

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver pleasant staff. Restaurant food was not great.
Stayed 4 nights in Dec 2023
Response from Tracy on 7 Feb,2024
Thank you for sharing your feedback with us. We appreciate your kind words regarding our staff's pleasant demeanor.However, we regret to learn that your dining experience in our restaurant did not meet your expectations. Please accept our sincere apologies for any shortcomings you encountered with the food. We take your comments seriously and will work diligently to address and improve the quality of our restaurant offerings.Your feedback is invaluable in our ongoing efforts to enhance the overall guest experience, and we appreciate you bringing this matter to our attention.We hope to have the opportunity to welcome you back in the future, providing you with an improved dining experience that aligns with the high standards we aim to maintain.

2/10 Terrible

Aklilu

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Michelle is angry receptionist. I asked her info about dining options in the hotel. She yelled, “I don’t know! You need to go and ask them!” Because of her attitude and hostility, I wanted to cancel my reservation. Mechelle angrily replied, “You can’t if you booked using a third party”. Then, I told her if that is the case, I want to go ahead and check in. Again, angrily Michelle said, “I cannot check you in!! I don’t have internet connection!!”. Not knowing when internet service is going to be restored, I went to Portland and booked another hotel at the receptionist desk. I contacted Expedia customer service for a refund as the hotel was unable to check me in. The hotel told Expedia customer service that I requested to cancel after learning there was no internet connection, and refused to issue a refund. I am a frequent traveler; I will never ever stay at Bestwestern and affiliated properties.
Stayed 1 night in Jan 2024
Response from Bianca on 1 Feb,2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Cynthia, Lake Oswego

Stayed 1 night in Jan 2024
Response from Tracy on 14 Feb,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Great place. Excellent location. Easy access and close to all things we needed for this trip
Stayed 7 nights in Jan 2024
Response from Tracy on 21 Jan,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A enjoyable Christmas
I booked two adjoining rooms to celebrate Christmas with my wife, two of her daughters and our grandson. He enjoyed his time in the pool and we had a very relaxing and enjoyable Christmas.
Stayed 2 nights in Dec 2023
Response from Tracy St Martin on 11 Jan,2024
Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you chose to celebrate Christmas with us and that you had a relaxing and enjoyable stay in our adjoining rooms.It warms our hearts to know that your grandson had a great time in the pool. We strive to create a welcoming environment for families, and it's wonderful to hear that your celebrations were filled with joy.We appreciate your kind words and are thrilled that you had a memorable Christmas with your wife, daughters, and grandson. If there is anything specific you would like to highlight or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you and your family back for more special moments in the future.Wishing you continued joy and happy travels

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A merry Christmas
We had a very merry Christmas.
Stayed 2 nights in Dec 2023
Response from Tracy St Martin on 11 Jan,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Tracy St. MartinGeneral ManagerBest Western Premier Hotel at Fisher's Landing

10/10 Excellent

Xilong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tracy St Martin on 11 Jan,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Tracy St. MartinGeneral ManagerBest Western Premier Hotel at Fisher's Landing

10/10 Excellent

Ashlyn

Stayed 1 night in Jan 2024
Response from Tracy on 7 Feb,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Jennifer

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receiving staff member was really friendly and helpful. She welcomed my dog and I and gave him a treat. The room was clean and comfortable and aesthetically pleasing.
Stayed 1 night in Dec 2023
Response from Tracy on 21 Jan,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Johnita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tracy on 21 Jan,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Good

Judy

Stayed 1 night in Jan 2024
Response from Tracy on 21 Jan,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Ursula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very helpful and courteous. The breakfast had numerous options (including SCONES!). The rooms were spacious and comfortable, but keep in mind it's a pet-friendly hotel and you'll hear your four-legged neighbors pretty frequently. If you'd rather not be near doggie neighbors, just ask for a room where you don't have pets on either side. Would stay again!
Stayed 1 night in Dec 2023
Response from Tracy on 21 Jan,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Hugo

Stayed 1 night in Dec 2023
Response from Tracy on 21 Jan,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Hugo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very professional. It’s a beautiful place.
Stayed 1 night in Dec 2023
Response from Tracy on 6 Jan,2024
PositiveThank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.