Your God bless you...

You made an unconditional reservation without considering all conditions such as location and distance, and on the day of check-in, knowing that you are not in downtown, you are very sorry that you gave a malicious evaluation without visiting or calling. We always come and tell you in advance what to consider about the location, but I would like you to come and see it in person and then give an evaluation. If you tell me what you lack compared to your house, I will refer to it.

Thank you for sharing your precious memories and relaxing time here. Stay healthy with your family and look forward to seeing you again. Thank you very much Betsy~~😘

It feels rewarding to be able to spend a pleasant and happy time with us. Thank you very much and we look forward to seeing you again next time you come to Victoria. Hope you continue to have happy times.

Sorry for making this happen. However, even though we were informed about the share bathroom before check-in, we resolved all your complaints amicably, and even though we promised to refund you in full if you are not satisfied, writing such a malicious review as people who left after leaving everything satisfied until the end is your travel experience. purpose is questionable. It feels like we, who did our best, have been betrayed by low-level people like you.

You said that if you booked a single room alone and two people would stay, there was a surcharge for the extra person according to the policy, but you did not agree and talked about the service complaint even before you arrived without thinking about your dispute. So we told Expedia Customer Center about this and asked us to cancel it if the guest disagrees, and the person in charge acknowledged it. Even after arrival, ㅛyou had no contact with us, and you couldn't go without meals and waste prepared food. The checkout was also nobody knew afterwards, I concede that I would not be charged any additional charges. As you can see from the majority of the guests, we are always doing our best to make them happy. You should be aware of the price and the content posted before you book.

We compared the booked details (single room, 1 ㅁ여ㅣadult) with the actual guest(1 adult and a child) staying for this guest and asked for an understanding in advance, such as an additional fee, by the policy. That's why I asked the Expedia partner center to cooperate beforehand. They had no contact with us during their stay and ignored the our service, forcing them to waste their breakfast without saying a word. Eventually they checked out at their times without paying extra fees. So, I was informed of the surcharge and thanked you for staying at my house. Even though the complaint could be solved by dialogue with us, it is considered a very ungentle act to write this review later. As guests may know, we are always doing our best to respect our customers' intentions, so we live with rewarding and pride.

I think this guest would have been uncomfortable because they booked a single room and stayed for two people. In the future, I think you need to check that you meet your wishes before you book. Our house was expensive, there was a room with a view and a bath but this customer may find it difficult to find a place where the price is low, but the demand is that they are looking for a luxury hotel. As guests may know, we are always doing our best to respect our customers' intentions, so we live with rewarding and pride.