"We had a fantastic stay at PARKROYAL. A special shout-out to Kenny at check-in, who was absolutely wonderful. He noticed we weren’t Pan Pacific Discovery members and took the time to sign us up so we could receive 10% off from dining. Such thoughtful, proactive service and a lovely way to start our stay!
We stayed on Level 8 and our room was fantastic — spacious, comfortable and very well appointed. The shower was excellent, the amenities were great, and we really appreciated the bathrobes and slippers provided.
There were just a couple of small housekeeping issues — a piece of rubbish had been left on the floor and a Diet Coke was missing from the minibar on arrival. However, these were minor things and certainly didn’t detract from how much we enjoyed the room and our overall stay.
We would happily stay again and have re-booked. Thank you to the team, and especially Kenny for going that extra mile and making such a great first impression!"
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