Accor Hotels, Vigasio hotels

"Staff were fantastic, provided me with 5 star service."

"We would stay at Hotel Firenze in Verona again. From our initial greeting by its reception team (who speak excellent English) to their farewell, we had a very good week there. Their breakfast room staff must also be commended on their cordiality and genuine helpfulness. Our early mornings were a highlight of our trip, aided superbly by the wide range of the continental-style buffet on offer. Many thanks. Our room was clean and comfortable (personally I found the bed pillows a little dense, but not unbearably so). Everything was kept to the standard we would expect of this hotel’s rating. Their cleaning staff too were polite and helpful. All of the hotel’s facilities were clean and convenient to use. It should be borne in mind that this hotel is on the main road into town from the station, which is busy early in the mornings, so there can be some traffic noise. However, the windows fitted were modern, robust and double glazed, with powered external shutters controllable from within. Hotel Firenze was ideal for us, as the station is within a 15 minute walk and likewise the centre of town. All the popular tourist sites are easy to reach. Verona is a very walkable city, we can attest, with many interesting sights and a multitude of places to eat. We arrived by plane and taxi, but Hotel Firenze would also be ideal for those planning to tour the region using Italy’s impressive rail network and needing a stopover. We intend to do this in future, so I’m sure we will return here."

"Location was perfect place was clean and had all the commodities needed. Friendly staff only one little issue was the shower. It was small for me. Because of that I give it 9.5 on 10. "

"Very clean room, amazing staff and property was great and location was even better"

"Easy quick check in, room clean and modern excellent, breakfast continental excellent, location couldn’t be better."

"This is a very tired, dirty hotel. Room was missing a shower door, filthy walls, worn and tired! Staff was incredibly nonchalant and cared not. Breakfast was average and staff inattentive. Cleared our own table."

"Staff were exceptional "

"The room was very clean, comfortable, and well maintained throughout our stay. Everything was neatly arranged, fresh, and welcoming from the moment we arrived, which gave us a very good first impression. The housekeeping standards were excellent, and the environment felt peaceful and relaxing at all times. We appreciated the attention given to cleanliness and guest comfort. The staff members were also very helpful, polite, and professional throughout our visit. They responded quickly to requests, answered questions patiently, and made every effort to ensure that guests felt comfortable and well cared for. Their warm attitude added greatly to our positive experience. Another highlight was the continental breakfast served each morning. There was a good variety of food options and beverages available. Everything was presented neatly and replenished regularly, making breakfast both convenient and enjoyable. There were only a few minor drawbacks. The television had limited English channels, which reduced entertainment options for international guests. Also, the kettle in our room was broken and could not be used. Overall, our stay was excellent. The combination of a clean room, friendly staff, and satisfying breakfast made our visit very enjoyable. We would gladly stay here again and recommend this place to anyone looking for comfortable and welcoming accommodation."

"Clran room, safe, staff was outstanding "