Villages of Kapolei Holidays

We stayed at this hotel in July first time for a week and it was a wonderful experience, especially with the bell staff, John, so we came back in January for celebrating the new year. The front desk, both Tracy and Jenny were very professional and took care of us warmly. The fist room did not have a microwave and the next-door neighbor played loud music, so I asked Jenny to move us. She listened to me patiently, checked patiently, and next day, moved us to the a better quiet room with a microwave and a sink. Since I was with my elderly mother to enjoy “staycation”, I genuinely appreciate her efforts. The view was very nice and my mother enjoyed to look at the moon over the mountain at night. Both last summer and this time, all staff members treated us as if we were family members. We stayed in many nice hotels in Waikiki yet this hotel became our destination due to their hospitality. We will be back for sure!

The programming for the elevators is horrible. We would have to wait for two and sometimes three elevators and other customers were as frustrated with the elevators as us. just go with normal programming.

Everything is good, thank you so much🙏

Friendly staff, beach accessible, clean room

Decent room, nice location. Some of the staff were snarky. False alarms in the middle of the night.