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Reviews of Radisson Collection Astorija Hotel, Vilnius

5 out of 5
Radisson Collection Astorija Hotel, Vilnius
Didzioji 35/2, Vilnius

Reviews

9.0

Wonderful

Rating 10 - Excellent. 400 out of 672 reviews" "
Rating 8 - Good. 210 out of 672 reviews" "
Rating 6 - Okay. 48 out of 672 reviews" "
Rating 4 - Poor. 9 out of 672 reviews" "
Rating 2 - Terrible. 5 out of 672 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in all means
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and perfect location.
Stayed 3 nights in Apr 2024

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Staff very smartly dressed & efficient Buffet breakfast cold, too much cooked in advance must be huge waste, plates cold. Dining room far too small for size of hotel, ended up eating breakfast in bar at unlaid tables. Also saw dogs in restaurant a real no for 5* Spa disappointing, Have never seen gym equipment in same room as pool & jacuzzi before also should have adult only for some hours
Stayed 5 nights in Feb 2024
Response from Martynas, Front Office Manager on 20 Feb,2024
Dear Philip,Thank you for your feedback. We are pleased you found our location convenient and our staff professional. We apologize for any inconvenience regarding the buffet breakfast and dining room size. We appreciate your comments and will address them internally for improvement. We hope to welcome you back for an exceptional experience in the future.

6/10 Okay

Yauheniya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom had see through curtains... Water in the room had "complimentary" note on it and right next to it there was a sign with prices for same water and snacks....contradictory information. So was water free or would I be charged for it? It wasn't clear. I paid for hotel which included taxes already. At check out I was told that I have to pay extra 4 euros for city tax. Pitiful amount and yet made me unhappy that there was another charge added on the top of already charged taxes. Considering the price, it wasnt the greatest 5 star hotel I stayed at.
Stayed 1 night in Jan 2024

10/10 Excellent

Barakat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daria, Receptionist on 7 Apr,2024
Dear Barakat,Thank you for your feedback. We are glad you had a pleasant stay with us and hope to see you back soon.Radisson Collection Astorija Hotel Team

10/10 Excellent

Barakat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and big thanks to the ladies at the reception professionals and thanks for the upgrade
Stayed 1 night in Jan 2024
Response from Martynas, Front Office Manager on 31 Jan,2024
Dear Barakat,Thank you for your kind words! We're thrilled you enjoyed your stay and appreciate your shout-out to our reception team. Delighted to hear the upgrade added to your experience. We look forward to welcoming you back soon at Radisson Collection Astorija hotel!Greetings

10/10 Excellent

Barakat

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Thanks to the ladies at the reception upgrade my room very friendly staff nice hotel location
Stayed 1 night in Jan 2024
Response from Martynas, Front Office Manager on 31 Jan,2024
Dear Barakat,Thrilled to hear you had a fantastic stay! Thanks for the shout-out to our amazing reception team. We're delighted you enjoyed the upgrade. Looking forward to hosting you again soon!

10/10 Excellent

Remigijus

Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Vladas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Natallia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but the rooms need improvement
A nice hotel overall. Lovely and convenient location (close vicinity to the airport and walking distance into Old Town). Rooms are pleasant, relatively spacious and have views overlooking old town if you book the right room. Two criticisms of the room: 1. The "King Bed" is extremely uncomfortable. It is two beds stuck together and there is a huge 'dip' in the middle where the beds connect. It's misleading, especially when you pay extra money for a room with a king instead of a double. 2. The design of the bathroom if poor. It is horribly cramped, little / no shelf space and if you use the rainfall shower the bathroom will flood entirely because of the design of the screen door. No other complaints. You get the basics in the room (water) and there is a chargeable mini bar. Staff are nice and check in was easy. A great location, nice hotel but some subtle improvements would help to warrant a 5* rating.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sergejs, Riga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are tastefully decorated, combining modern amenities with a touch of old-world charm. The beds are comfortable, ensuring a restful night sleep after a day of exploring the city. The rooms are also equipped with all the necessary facilities, including a well-stocked minibar, BIG LED screen TV, and free Wi-Fi. The hotel staff deserves special mention for their exceptional service. They are friendly, attentive, and always ready to assist with any requests or inquiries. Whether its providing recommendations for local parking (ensure that you know where to park before going to old town) or arranging things to see, they go above and beyond to ensure that guests have a memorable stay. Furthermore, the hotel's location in the heart of the old town is marvelous. You can step outside and immediately find yourself surrounded by historic buildings, charming cobblestone streets, and a vibrant atmosphere. The main attractions, such as Vilnius Cathedral and the Gediminas Tower, are within walking distance (worth to visit) , making it a perfect location of your stay for exploring the city. Whether youre visiting Vilnius for business or leisure, this hotel is the perfect choice.
Response from Martynas, Front Office Manager on 24 Oct,2023
Dear Sergejs,Thank you for taking the time to share your wonderful review. We are thrilled to hear that you enjoyed your stay with us and that our rooms, combining modern amenities with a touch of old-world charm, met your expectations.It's great to know that you found our beds comfortable and that you had a restful night's sleep, making your stay even more enjoyable. Our staff takes pride in providing exceptional service, and we are delighted to hear that their friendly and attentive assistance enhanced your experience.Our location in the heart of the old town is indeed marvelous, and we appreciate your kind words about it. Being surrounded by historic buildings and vibrant streets certainly adds to the charm of the stay.We look forward to welcoming you back, whether it's for business or leisure, and providing you with another memorable experience.Best regards,

10/10 Excellent

BEN

Stayed 1 night in Oct 2023
Response from Martynas, Front Office Manager on 24 Oct,2023
Dear BEN,Thank you for your perfect score!Looking forward welcoming you back soon!Kind regards,

10/10 Excellent

Simona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel with exceptional staff. Location is excellent, in the heart of the Old Town of Vilnius. The hotel has a nice bar and a gym/sauna/pool room. It’s the staff that really make it stand out though - a proper concierge and great people manning the desk, always looking to go the extra mile for guests. Would stay here again and recommend.
Stayed 3 nights in Oct 2023
Response from Martynas Front Office manager on 24 Oct,2023
Dear Simona,Thank you for your fantastic review! We are delighted to hear that you had a great experience at our hotel and that our exceptional staff, location in the heart of the Old Town, and our facilities, including the bar, gym, sauna, and pool, met your expectations.We take great pride in providing top-notch service, and we're thrilled to hear that our concierge and front desk team's commitment to going the extra mile made your stay memorable. Your recommendation means a lot to us, and we would be honored to welcome you back for another wonderful stay.Best regards,

10/10 Excellent

Kim Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is excellent in every area! I was looking for something affordable near the train station and received a most unexpected surprise. The staff were welcoming, helpful and professional. The room was perfectly appointed and the amenities were top notch. The area was almost magical. This was a most enjoyable stay.
Stayed 2 nights in Oct 2023
Response from Martynas Front Office manager on 24 Oct,2023
Dear Kim Michael,Thank you for your glowing review! We are thrilled to hear that you had an excellent experience during your stay at our hotel.It's wonderful to know that our staff made you feel welcome and provided professional and helpful service. We take great pride in ensuring that our rooms are well-appointed and that our amenities meet the highest standards.We're delighted to hear that you found the area almost magical, adding to the enjoyment of your stay. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Kind regards,

10/10 Excellent

Robert A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
September stay in Vilnius
Overall this is a good hotel, excellent breakfast, good location, the hotel just had a good “feel”.
Stayed 3 nights in Sep 2023
Response from Martynas, Front Office Manager on 2 Oct,2023
Dear Robert A,Thank you for taking the time to leave such a positive review. We're delighted that you had a great experience at Radisson Collection Astorija hotel and enjoyed the overall ambiance and atmosphere that we strive to provide for our guests. We look forward to welcoming you back in the future and providing you with another enjoyable stay.Kind regards,

10/10 Excellent

Taleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel ever!
Stayed 2 nights in Sep 2023
Response from Martynas Front Office manager on 22 Sept,2023
Dear Taleh,What a pleasure it was to welcome you to Radisson Collection Astorija hotel. Thank you for taking the time to leave such a lovely review and I hope we may have an opportunity to welcome you back again in the future.Kind regards

8/10 Good

Hau Kiu Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is really nice and the view is simply awesome. However the shower/washroom is quite small. Not much space for you to put stuff. The staff is really helpful and friendly. The location is simply perfect but it is quite noisy at night esp when there is concert or function held nearby. The breakfast area is quite small though very nice. I had to sit in the bar area for my breakfast because there was no more seats in the breakfast area. It is inconvenient to pass through the lobby everytime when I wanted to get something.
Stayed 2 nights in Aug 2023
Response from Martynas, Front Office Manager on 5 Sept,2023
Dear Hau Kiu Cindy,Thank you for choosing Radisson Collection Astorija hotel! We truly appreciate your honest feedback and appreciate you sharing your experiences with us. It is nice to hear that you found our property to meet your needs during your stay here and we are glad about your compliments. We look forward to having you with us again in the near future.Kind reagrds,

10/10 Excellent

Justa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Martynas Front Office manager on 22 Sept,2023
Dear Justa,Thank you very much for your kind review of Radisson Collection Astorija hotel. We are delighted to know that you enjoyed the experience with us. We look forward to welcoming you back to us soon.With warm regards,MartynasFront Office manager

10/10 Excellent

Mindaugas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent
Very friendly staff, excellentt service, very good options for breakfast and exceptional location in the heart of Vilnius downtown.
Stayed 3 nights in Aug 2023
Response from Martynas, Front Office Manager on 31 Aug,2023
Dear Mindaugas,Thank you for this great review and for giving us top marks based on your experience in our hotel.I hope that we will have the pleasure of welcoming you back very soon.

8/10 Good

Kätlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely magnificent. I would surely recommend this property to others.
Stayed 1 night in Aug 2023
Response from Martynas, Front Office manager on 31 Aug,2023
Dear Diane,Thank you for sharing such kind feedback. It is truly rewarding when all our caring and attention to details are being noticed and appreciated. We hope to welcome you back again soon and would like to thank you once more for taking the time to share your feedback.Warm regards,MartynasFront Office Manager

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Mirjam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absoltely excellent
As a business traveller, I stay in different hotels almost every week. Also, I do have rather high demands on service, cleanliness and comfort. This is the first time, I really can't complain on anything. Everything was just absolutely excellent!
Stayed 2 nights in Aug 2023

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is opposite a beautiful church and interior design is amazing - with blue colours and tapestry. The breakfast was excellent - freshly cooked omelette with spinach and selection of fruits and vegetable, smoked salmon was very tasty too. The staff is attentive, and upgraded my stay to a better room as air conditioning was not working and the room was too small for me. Overall - 10 out of 10!
Stayed 1 night in Aug 2023
Response from Martynas, Front Office Manager on 31 Aug,2023
Dear Elena,Thank you for highest evaluation. We do take the greatest care to make sure each and every guest has the most special experience. We look forward to welcoming you back in near future.Kind regards,

10/10 Excellent

Rachel

Stayed 1 night in Aug 2023

8/10 Good

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Martynas Front Office manager on 8 Aug,2023
Dear Ari,Thank you for staying with us and taking the time out to write us a review. Thank you for recommending us and we hope to welcome you back soon.Kind regards,

10/10 Excellent

hessamadin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel,amazingly well done everyone were very friendly and helpful thanks
Stayed 5 nights in Aug 2023
Response from Martynas, Front Office Manager on 8 Aug,2023
Dear Hessamadin,Thank you for taking the time and effort in sharing your review. It is so nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. We all look forward to welcome you back again in the near future!Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Martynas Front Office manager on 8 Aug,2023
Dear Guest,Thank you for taking your time and effort in sharing your review. It is really nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction.Warm regards,

10/10 Excellent

Daiva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always happy to stay. Like this place overal
Stayed 1 night in Aug 2023
Response from Martynas Front Office manager on 8 Aug,2023
Dear Daiva,Firstly I would like to thank you for your stay at Radisson Collection Astorija hotel. I’m so happy to hear that you enjoyed your stay here. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation... We look forward to welcoming you back at Radisson Collection Astorija hotel.Best regards,

10/10 Excellent

BEN

Stayed 1 night in Aug 2023
Response from Martynas Front Office manager on 8 Aug,2023
Dear BEN,Thank you very much for sharing your experience with us. We are so happy that you enjoyed your stay in our hotel. We will surely strive harder to deliver more happy guests like yourself. Thanks a lot for the perfect score. Looking forward to see you again soon.Sincerely,MartynasFront Office manager

10/10 Excellent

jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and views.
Balcony room view was amazing. Staff were so helpful and accommodating. Clean rooms and comfortable beds. Close to town hall and easy walking distance to sites. Would definitely stay again. Thank you for a memorable trip!
Stayed 2 nights in Jul 2023
Response from Martynas Front Office manager on 4 Aug,2023
Dear Jacqueline,Thank you for the marvelous review. We are elated to read that you thoroughly enjoyed many aspects of our hotel. Our Ladies and Gentlemen will be eagerly awaiting your next visit.Warm regards,MartynasFront Office Manager

10/10 Excellent

Irwin

Travelled with partner
Liked: Amenities, property conditions & facilities
Beautiful view of the city from the balcony
Stayed 6 nights in Jul 2023
Response from Martynas Front Office manager on 31 Jul,2023
Dear Irwin,Thank you for staying at Radisson Collection Astorija. We really appreciate your kind review. Looking forward for your next visit in our beautiful hotel.Kind regards,

10/10 Excellent

Vladimir

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from Martynas Front Office manager on 31 Jul,2023
Dear Vladimir,Thank you for your nice feedback. It was an absolute pleasure to have you here and we look forward to welcoming you back very soon.Greetings,

10/10 Excellent

Veysel

Liked: Cleanliness, staff & service, property conditions & facilities
Dry kind people and good food in it’s restaurant
Stayed 2 nights in Jul 2023
Response from Martynas Front Office manager on 31 Jul,2023
Dear Veysel,Thank you for this great review and for giving us top marks based on your experience recently in our hotel. I see that our Colleagues made a very positive impression on you and I hope that we will have the pleasure of welcoming you back very soon.Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay
A perfect stay. Friendly staff, nice Bfast, convenient to attractions. Another nice return
Stayed 4 nights in Jun 2023
Response from Hotel team on 19 Jun,2023
Dear Guest,Thank you for your perfect score. Looking forward greeting you at Radisson Collection Astorija hotel.

10/10 Excellent

Kseniya

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in May 2023
Response from Hotel team on 19 Jun,2023
Dear Kseniya,Thank you for staying at Radisson Collection Astorija hotel and your excellent score. Looking forward greeting you soon!Warm regards,

10/10 Excellent

Giedrius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Perfect
Stayed 1 night in May 2023

10/10 Excellent

BEN

Stayed 2 nights in Mar 2023
Response from Hotel Team on 13 Mar,2023
Dear BEN,Thank you for staying with Radisson Blu Royal Astorija and for your 10 points! Looking forward to greet you again in near future!Kind regards

10/10 Excellent

Vladas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Ale on 13 Dec,2022
Dear Vladas,Thank you for great score! Hope to see you soon back at Radisson Blu Royal Astorija hotel!Greetings,Hotel team

10/10 Excellent

Robert, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Charles

Stayed 2 nights in Oct 2022
Response from Martynas on 10 Nov,2022
Dear Charles,Thank you for staying with us and for feedback on your overall experience with us. We look forward to welcoming you back to our hotel.Greetings

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great upgrade, good location
Stayed 4 nights in Jul 2022
Response from Dovile Aleksandraviciene, Front Office manager on 7 Aug,2022
Dear Sheila, thanks so much for the beautiful review! We are looking forward to welcome you back!

10/10 Excellent

Remigijus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Dovile Aleksandraviciene, Front Office manager on 7 Aug,2022
Dear Remigijus, thanks so much for the beautiful review! We are looking forward to welcome you back!

10/10 Excellent

Drew, Singapore

Stayed 1 night in Jul 2022

4/10 Poor

Helen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was completely outdated, water damage to ceiling, v old carpet, no soap at sink in Barth room
Stayed 1 night in Jun 2022
Response from Dovile Aleksandraviciene, Front Office manager on 10 Jun,2022
Dear Helen, thanks so much for the evaluation and your notes. It is very important for our future improvement.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Dovile Aleksandraviciene, Front Office manager on 4 May,2022
Dear Daniel, thanks so much for this wonderful review! Looking forward to welcome you back.

10/10 Excellent

Jouko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for business and pleasure
Really a nice hotel in the heart of the old city. The service of the hotel was excellent. The rooms are nice. The gym and spa are nice for relaxing.
Stayed 1 night in Sep 2021
Response from Dovile Aleksandraviciene, Front Office manager on 5 Oct,2021
Dear Mr.Jouko, thank you for this amazing review!!!!!! It was our pleasure to host you and we are looking forward to welcome you back!!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Dovile Bendaraviciute,Guest Relations manager on 14 Aug,2021
Dear Daniel, thanks so much for this amazing review! We are looking forward to welcome You back!