"I booked two rooms for family as we had a son graduating from Chico. I booked very early to make sure we got rooms. I was not happy with the cleanliness of the rooms that we paid TRIPLE the price for as it was graduation time. I was text by the hotel and asked how my stay was after the first night. I told them my issues: torn up rug edges, scratched up bed boards, old, saggy looking bed skirt, my mattress sagged down, lamp on bedstand had spots all over shade and needed dusting, dirt in corners of bath, something spilled on bath wall in plain site but not cleaned off, hair in tub, single ply toilet paper, water pressure not good, hall carpets and stair ways stained and smelly, and spots on tile floors. Pool had leaves and bugs floating in it (it was windy though)
and was pretty cold whereas the spa was to hot! The staff was nice and polite but will try another hotel next time. Cleanliness is SUPER important to me and I'm not a perfectionist by any means, but..."
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